Enterprise Rent-A-Car

Reviews

• SS

  SB

  Aug 25, 2026
  5.0
  Best in Salisbury, North Carolina! The team is absolutely awesome, and my car is always clean, ready to go, and waiting for me when I arrive. A special shout-out to Matthew, the manager, who is always there to help and works right alongside his team to make sure customers have a great experience. You can really tell he cares about his customers and his team. Highly recommend this location for excellent service and a hassle-free rental experience! ⭐⭐⭐⭐⭐
• RS

  Richard Simpson

  Aug 12, 2026
  5.0
  The car they gave me was a newer model and had some of the best safety features you could ask for in a vehicle I would definitely choose them again and the process was very smooth and easy
• OW

  Olga Wilson

  Aug 4, 2026
  5.0
  I have rented from this location a few times, and it is always a pleasure. whether I am dropping off or picking up a vehicle the staff is always courteous, professional, and quick which I truly appreciate.
• SD

  Selma Durmisevic

  Jul 29, 2026
  5.0
  I had an exceptional experience with Matthew Millspaugh, the Branch Rental Manager at Enterprise. He was professional, transparent, and incredibly helpful throughout the entire process. He took the time to answer all of my questions and made everything so easy. His kindness and outstanding customer service genuinely made my day so much better. It’s rare to come across someone who truly cares about their customers, and it did not go unnoticed. Thank you, Matthew, for going above and beyond. I truly appreciate everything you did!
• JS

  J Smitty

  Jul 17, 2026
  1.0
  On Thursday, July 9, 2026, I had a reservation to pick up a rental vehicle from the Enterprise neighborhood branch in Salisbury, NC. Knowing I was running late, I called the branch before they closed and explained my situation. I was told that arriving at 6:00 p.m. would be fine and that the manager would notify the team so they would be expecting me. I arrived at the branch at approximately 6:00 p.m. as instructed. When I entered, I was initially ignored. The manager then came to the door and, in a rude and unprofessional manner, told me that I had not called, that he was ready to leave, and that he was not going to help me. This directly contradicted what I had been told when I called the branch. As a result, I had to contact Enterprise Customer Service, and the only solution offered was for me to drive approximately one hour to another Enterprise location to pick up a vehicle. This caused unnecessary inconvenience, additional travel time, and extra fuel costs. I reported this incident to Customer Service and was informed that an area manager would contact me. As of today, I have not received a call or any follow-up. I have rented from Enterprise because I expected professional customer service, and this experience fell well below that standard.