Leonard Truck Outfitters

Reviews

• DR

  daryl rich

  Jun 8, 2025
  5.0
  The service was great and the installation of my tonneau cover looks great.
• KW

  Kandice Wheeler

  Mar 29, 2024
  5.0
  My husband Boone went in today looking for a trailer. Chris immediately jump in to help! He gave us a great deal. Definitely go see him if you need anything! Keep up the great work!
• GE

  George Ellen

  Aug 24, 2022
  5.0
  Silvon and his team were awesome. We needed to have our camper shell wired. The customer service and work performed was outstanding. I highly recommend you go see them for any truck accessories you need!
• YY

  YaBoyKels1

  Mar 15, 2022
  5.0
  Shout Out to Leonards Truck Accessories for hooking me up with fresh new tires and Chris Vega’s excellent customer service in making sure my truck was taken care of!! You guys Rock!!!
• DD

  Dean DiTommaso

  Apr 7, 2018
  1.0
  I ordered a tonneau cover from the Rocky Mount store on 11/22/2017. It was delivered to the store in less than a week and installed on my pickup on 11/30. Everything appeared to be good except that I noticed what turned out to be defects on the surface of the cover. The staff realized that I was not happy with the cover. One of them made a phone call and then offered to order me another one. I agreed, and then, they removed the cover. Leonard did not have one in stock at their warehouse location, so it had to be ordered directly from the manufacturer, BAK Industries. Doug Pollard, the store manager, was not at the store on that day. Over the course of the next 9 weeks, Doug strung me along each time that I spoke with him about the order. I should have canceled it, but I decided to try to resolve the issue by contacting Leonard’s corporate office. Within 30 minutes after talking to the operator at the corporate office on 2/5, Doug called me and I scheduled a date for installing the cover. The cover was installed on 2/7 by Doug and a co-worker, and it appeared to be ok. Within 2 days, I noticed the same defects on the surface of the cover and realized that it was the same cover that was installed on 11/30. I learned that the defects were only conspicuous when the sun was shining on the cover from the side at a lower angle in the sky and not when it was overhead or nearly so or during overcast skies. Anyway, I was furious that he had installed the same tonneau cover again, besides lying to me and stringing me along for several weeks. I did not return to the store to confront him on it, since I was afraid that I would not be able to restrain myself, so I contacted the corporate office again. I told the operator that I was done dealing with Doug, so she asked if I wanted to speak with his supervisor. I indicated yes and she wrote down my name and phone number. I did not hear back from Leonard nor did I contact them again. After 1 week had passed since I contacted their corporate office, I decided to reach out to the manufacturer, BAK Industries. I emailed a photo of the cover, showing the defects, to one of their customer service representatives at their request. They reviewed the photo and subsequently sent me a brand new cover. Now that’s excellent customer service. I cannot say the same about Leonard, which appears to be at the other end of the spectrum. I don’t know what Doug was trying to accomplish, but his actions were unacceptable. Based on other reviews that I have read, lying and stringing people along are apparently his m.o. Although Doug is mild-mannered and polite, it’s just a facade.There is something wrong with the man. He is without a doubt, one of the most unprofessional store managers that I have had the displeasure of doing business with.