King's Auto Service

Reviews

• NN

  Nathaniel

  3 days ago
  1.0
  In all my life I’ve never cared or taken the time to leave a bad review for any business, until now. My experience here made it completely necessary. I brought my 2003 Ford Escape in simply because the ABS light was on. They charged me an absurd $246.68 just for a diagnostic fee to pull codes C1145/C1234, and then quoted $613 total to replace a single front wheel speed sensor (a standard 30min to an hour max with an older rustier job with a cheap part). When I asked if they could apply the diagnostic fee toward the repair, the advisor dismissively told me that rolling diagnostic fees into repairs is a "myth." (that claim is entirely false, as many reputable shops routinely credit diagnostic fees toward authorized repairs). When I pointed out how over-inflated the pricing was, and that I’d save more money having to pay a diagnostic fee at another shop and do the service there, he simply responded “okay” and showed zero willingness to work with me. This is a textbook example of predatory charging and exploitation of customers. I paid the ridiculous diagnostic fee just to get my vehicle out of there, and I will never return. Take your money elsewhere and go to a shop where they respect their customers. UPDATE in response to owner: I absolutely agree with you about one thing, it’s important to present the facts. You say, "the repair estimate for replacing the wheel speed sensor was $329.20, not $613." The reality, so everyone reading understands, is that you are separating the repair quote from the diagnostic fee. To leave your shop with the sensor fixed, I would have had to pay $246.68 (Diagnostic) + $329.20 (Sensor) = $575.88 (plus taxes/fees, which equals $613 out-of-pocket). Saying "the repair is only $329" is misleading when you refuse to credit any of the diagnostic fee toward the repair. Furthermore, framing the advisor's dismissive "okay" as a calculated move to avoid an argument in front of other customers makes you sound polite on paper, but it doesn't change how dismissive the experience felt in person. I was not rude or attempting to start a heated argument; I simply stated a fact, that I would save more money paying your $247 diagnostic fee to leave and having another shop perform the diagnostic and repair service combined. And now in this reply you acknowledge that some shops credit diagnostic fees while you do not, and yes, while every shop sets its own rules, charging a non-creditable $246.68 diagnostic fee for a standard inspection is still wildly above market average.
• EL

  Enoch Liu

  Sep 17, 2026
  1.0
  Imagine not checking the actual car for a diagnostic and basing off of carfax when you had the car for over 12 hours, then charging $120 for a “complete diagnosis”Then quoting for a replacement timing belt that was replaced in 2023. Nice
• ZF

  Zak Fein

  Sep 17, 2026
  5.0
  I had an issue with my old diesel on the way to a job out past Raleigh, and even though my vehicle was not in their typical purview they chose to help me diagnose my problem, all while every bay in the shop was full. These are compassionate, hard working folks, and if I was local to the area I would certainly be a repeat customer of theirs.
• AZ

  Audrey Zheng

  Sep 1, 2026
  1.0
  I had a terrible experience at King’s Auto and will not be returning. I brought my car in specifically for a brake fluid flush. Instead, I was told there was potentially an issue with another part of my vehicle, and they kept my car from 7:30 AM until after 5 PM. I called multiple times throughout the day for updates, only to eventually be told that they had found nothing wrong with the part they had originally brought up. Despite not finding anything wrong, they charged me $130 for a diagnostic that I did not ask for. They also did not perform the brake fluid flush I originally brought my car in for. I was then given a list of additional recommended repairs, including a timing belt replacement, and was told, “In my professional opinion, you need to replace it right away.” The timing belt replacement alone was quoted at $1,800, and the total estimate for all of the recommended services was over $3,000. Because that seemed extremely high, I got quotes from other shops. I ultimately found a reputable shop that quoted me approximately $1,300 for all of the services King’s Auto had quoted me $3,000+ for. Even more concerning, when I brought my car to the other shop, I was immediately informed that the timing belt had already been replaced. There was a sticker on the vehicle showing that it had been replaced in August 2023. I was therefore being strongly advised to replace a timing belt that had already been replaced recently. Overall, I left feeling that I was being pressured into unnecessary and significantly overpriced repairs, rather than simply receiving the service I originally requested. As a young woman, I also got the impression that I was being treated as someone who might not know enough about cars to question the recommendations or prices. I strongly recommend getting a second opinion and comparing prices before agreeing to any repairs here. I will not be returning to King’s Auto.
• DD

  Di D

  Aug 29, 2026
  5.0
  I highly recommend King’s Automotive! From start to finish, the service was excellent. Daniel was incredibly honest, professional, and helpful throughout the entire process. He took the time to explain everything clearly and made sure I understood my options without ever making me feel pressured. It’s hard to find an automotive shop you can truly trust, and King’s Automotive definitely earned my trust.

Frequently Asked Questions About King's Auto Service