Enterprise Rent-A-Car

Reviews

• JO

  Jimmy Orange

  2 days ago
  1.0
  I would rather walk next time. Horrendous experience from start to finish. Received a quote through USAA for a set monthly rate, booked a large SUV for 2 months plus a couple of days. Get to Creedmoor Rd and the manager, Allison, says they don't have any. She gives me a Mazda CX-5 which barely fits my luggage and kids in. I get to the parking lot out front and the light comes on saying the cars due an oil change. I go back in and tell them this, Allison swears it's fine, that they could probably turn the alert off, and I could take the car in for an oil change during my trip and they'd reimburse me! I had no other option but to take the vehicle - I literally went to the airport and another local branch but their manager said it was on Creedmoor to correct their error and find me the vehicle I'd booked. They didn't. Allison promised she'd have a larger SUV for me by July 20th when I was adding 2 more people plus luggage to the trip. I called a week in advance to see how that was going, she lied again and said it was in hand. Went in at the 30 day mark to extend my lease - I can book 2 months through the bank but the branch will only honour 1 at a time - this time there's 3 holds for over $1200 each on my credit card. Allison lies about investigating and just says 'oh good' when I told her 2 of them dropped off. I return the Mazda on the 20th and guess what vehicle I was given.... Not the large SUV, course not. It was a minivan, because Allison said they only had that available. Cheers for the no effort Allison. She then runs my card for $175 but doesn't say why and doesn't send an invoice. But she does tell me I can extend my lease over the phone at the next 30 day mark. ( I tried, this was a lie) So I'm in Colorado at this point. I go into Eagle airport and a lady extends my lease and changes my return to Greensboro airport, puts a note on the account for Creedmoor to call and confirm this for me. I go on my way but hear nothing for 24 hours so call them myself. Somebody called Nathan answers, he says the vehicle was marked as returned.....I explain the circus experience this far to him and that's when he says good ole Allison has left and he's the new manager. Yay...he swore up and down that he would drop my final bill down to $800 and all I had to do was have the attendant at Greensboro mark the vehicle as returned but not to close the account and he would take care of it all then. He also knew I was catching an international flight the next day. Surprise!! He doesn't call me back like he says he would. INSTEAD!!!! He bills my credit card for £1250+ that's at least $600 more than what my bill would have been had he correctly submitted it in USD and not GBP. Had he billed me in the correct currency I wouldn't be overdrawn on my credit card. He emailed me 6 days later saying they're short staffed then asked if there's anything more they could do.....then ghosted me. Now my credit card company is involved. Yay Creedmoor!!
• JS

  Jeff Springsteen

  Aug 24, 2026
  5.0
  Excellent service at this location. The staff is fast and attentive. They actually pick up the phone and offered me both a drop off and pickup. I was even given the option to select from a few different cars they had available. Colton and the team do great work! It's just two guys there most of the time, but they get things done efficiently!
• RR

  Raymond Reynolds

  Aug 21, 2026
  5.0
  Clean car and nice ride. Professional service and Staff was extra polite.
• DM

  Dedra Mercer

  Aug 19, 2026
  5.0
  Excellent staff, easy check in, vehicles are upgraded and clean. I had a great experience and i will be back.
• CC

  Cristal Cruz

  Jul 26, 2026
  5.0
  Very great cars , very great customer service go look for Nathan for your next rental.

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