Enterprise Rent-A-Car

Reviews

• EG

  Erica Griffin

  1 day ago
  1.0
  My reservation experience with Enterprise was a NIGHTMARE!! I made my reservation on 5/12/36, online to pick up at the Hillsborough Street location on 5/13/26 at 5pm. On the morning of the 13th, I was notified I would need to report to work earlier than scheduled. I called the Hillsborough Street location to see if I could pick my vehicle up earlier than 5pm. I was informed that it was too early to tell if they would have a vehicle available at that moment and that someone would call me at noon. At 1pm, no one had called, so i called them. I was informed there was no vehicle available for early pickup at that location but I could try another location and if they had a vehicle for me, they could transfer my reservation to that location. I called the customer service number. A representative did a search and told me the location on S. Williams Street in Apex, NC, had a vehicle I could pick up by 2:30 pm. Just to be efficient, I called the Apex location to verify my reservation had been changed to their location and that they had a vehicle available. When I called, I was informed they saw my reservation had been changed to their location, but they did not have a vehicle for pickup. 2:15pm, I stopped by the Apex location, and they again confirmed there was no vehicle available for pickup. I called Customer Service. They assured me my concern would be escalated to the regional manager and they would do a locator search to find me a vehicle. They also stated a representative would call me. By 5pm, I still hadn't heard from anyone. I called customer service again, and was told the same thing. By 8pm, no one had called me. I called customer service again, and was told they are now close, and there is nothing they could do but make me a new reservation. They located a vehicle at the RDU location, but pickup time was 4am on the morning of 5/14. This reservation also cost more than my previous reservation. The call center staff were not accommodating at all. Mind you, I was scheduled to be on the road for my trip by 5am. Because I needed the vehicle, I paid the higher cost. I contacted customer service again on 5/16. I was given a case number and told my called would be escalated with high importance and that someone would call me back. Today is 5/19/26 and I have still not heard from customer service regarding this entire experience. I usually don't rent from Enterprise often. And now, I will NEVER rent from them again.
• JN

  Jorge Navarro

  6 days ago
  5.0
  I am giving five stars exclusively to Suanna at RDU Enterprise. My experience with Enterprise management, however, was life-threatening. While visiting my former Marine Corps duty station at Camp Lejeune, my rental (Ford Bronco Sport) began shaking erratically with loud rear-end noise. I managed to limp the car to the Camp Lejeune Enterprise branch. Despite the obvious safety risk, the manager (who was off-site) instructed us to drive the malfunctioning vehicle to Jacksonville because "no cars were available." Less than a mile later, the left rear tire completely disconnected from the axle. Had we reached the 55 MPH main road, this would have been a fatal accident. Miraculously, once we were stranded, a replacement car "appeared." Management’s negligence was -staggering. Suanna at the Raliegh-Duram Airport Enterprise location is the only reason this isn't a one-star scathing report; she handled the aftermath when the system failed us.
• MM

  Mridul Malayanil

  6 days ago
  2.0
  I had a Maryland license and it was not getting scanned after number of tries. The associate at the counter solicited help of manager, who cleaned and tried again and gave up immediately and refused to issue me the vehicle. I was in desperate need of the vehicle as I was moving my child out of their dorm and had to leave that day. He simply refused saying he cannot issue the vehicle as my license is not getting scanned and he left. I asked associate to see if they could try my wife’s license and even that was not getting scanned. We have had used the license for multiple travels through TSA and other places and never faced this issue. Luckily for us another lady associate came over and took our licenses and compared against the reference book that had pictures of licenses of each state and compared my license against that . Then she asked for my credit card against which I had made the booking and then asked for another photo-id. After verifying she issued the vehicle. Thank god for her being there but this manager should have been able to do the same for me than flatly refuse. I was driving across to another state and would be dropping vehicle there and I had no way to get out and look at booking another vehicle from other rental car. This was very disappointing and distressing
• FG

  Finley Graves

  6 days ago
  5.0
  We had a very good experience with Enterprise. A rear tire on the BMW we rented began to lose air the day before we were to drive from Culpeper, VA to Raleigh, NC to catch a plane home to DFW. It turned out that a large screw was in the tire and the tire could not be repaired. I called Enterprise Roadside Assistance, and the person I spoke to located the nearest Enterprise rental lot (Charlottesville airport) and arranged a „trade in.“. We drove to Charlottesville on the small spare tire, simply parked the BMW, got the keys for the replacement, and drove back to Culpeper. The next day, the return of the replacement car at RDU was a zip. Things could not have gone more smoothly. The stress and worry about how we were going to get back to RDU and catch our plane had simply evaporated after we called Enterprise‘s Roadside Assistance. Well done Enterprise.
• NH

  Nancy Halula

  Apr 27, 2026
  1.0
  I am in the RDU area frequently and rent cars from Enterprise often. This is a bit of a mixed review. Pluses: check-in and check-out is easy. Shuttle drivers and staff are friendly, efficient and professional. Negatives: Selection of cars is so-so. I usually rent a midsize SUV. I often receive clunky, difficult to drive cars with the bare minimum of equipment, manual seats, manual back doors, etc. Also, it's impossible to contact the actual office. Their direct phone line is disconnected and when you call through airport customer service, this Enterprise location never answers. I left a jacket and a half-zip in the backseat of the car yesterday and reported the lost items within a few hours. Enterprise made absolutely no effort to search for or return the lost items even though I mentioned that my daughter could pick them up. Either they don't clean the cars between uses or they just throw out or give away the lost items. There is a national website where they list lost items by rental location. Enterprise RDU's sister car rental company National/Alamo (which are located next door) lists 20 items a day - often keys, electronics, jackets, etc. Enterprise barely lists any lost items and it can't be that Enterprise customers don't leave items behind. I can only conclude that management does not fully value customer service because lost items are just going to happen. Not the type of customer care that I expected from this Enterprise office, so I will look at renting from other vendors moving forward. Update to Marisa: At your suggestion, I tried the link to the customer service chat. Completely unhelpful. The rep simply said to fill out the lost article form which I have already done and wait to see if the articles were found. I asked to speak with a live person at the rental location. The chat ended the conversation without more discussion. Perhaps an AI bot. Then a new rep came on and asked me to start again from the beginning. Customer service and any effective response or assistance is lacking here.