Enterprise Rent-A-Car

Reviews

• HK

  Haritha Krish

  3 days ago
  1.0
  UPDATE (7/8): My spouse spoke to Enterprise customer service all night, got confirmation that we COULD rent a car as Canadian citizens having a UAE license and went to this location again the next morning. Again, refused to be given a car by the SAME manager (Dylan) who makes up his own rules clearly. Boycotting Enterprise from now until they hire respectful, courteous staff. Oh and we got a car easily from another rental company so find your business elsewhere, Enterprise. Publishing this story on social media so others are aware and stay away. 7/7: If I could give 0 stars, I would. Arrived with 2 young kids at 10:45pm after a tedious travel and the manager (Dylan) on site was the biggest arrogant racist buffoon I’ve ever come across. He refused to give us a car despite us having all documents including an International Driver’s Permit. He refused on the pretext that an international license should be accompanied by the same country’s passport. This is not the case for us as we are residents of another country but citizens of Canada. Canadians NEED to surrender their license if they obtain a new one which he simply did not get. Absolute ignorance. He claimed “rules” when: 1. We called the national line and his own company’s customer service told us that was not the case and we were eligible for a rental as our “home” country is not Canada so we’d naturally not have a Canadian license. 2. We rented from Enterprise in 3 different locations across the country in the last 3 weeks (including the very same location last week!!!). And the last straw - when I said, “I find it hard to believe this rule as an international traveler & premium enterprise customer”, he said, “then have a good night.” And walked off. Absolute racism and disrespect in front of my eyes. Never come to this location.
• TH

  Tammy Haire

  Jun 28, 2026
  1.0
  First let me say RDU enterprise is amazing . This is NO reflection of them. This is a negative-10 stars if possible for the telephone customer service abd the location. At Tryon and Wilmington street in Raleigh. We broke down literally across the intersection from the enterprise on Wilmington and Tryon When we called to advise they stated not their issue as we rented from rdu. We called customer service - they would not help until we calles 911. Once police arrived confused why we called - i called enterprise again and they said it would be 90 minutes before they could send a tow truck. The police called a truck took us across the road abd asked where to drop car. The employee said does not matter but we arent paying you and then advised he had no cars for me. I called corporate hung up on a total of 9 times and finally my husband reached escalation and they sent an Uber to take us to rdu to get a new rental. 4 hours later- keep in mind we were in town for my husband's mother funeral - 4 hours later we finally were cleared for a new rental. The phone service is the worse and I could not get all my items as the van completely died and the Tryon Wilmington store said they did not have a jump box again not their problem I was reminded
• RJ

  R JOHNSON

  Jun 20, 2026
  5.0
  Title: A Refreshing, Flawless Experience – A Stellar Team of Young Professionals! My husband and I recently utilized the Costco Travel portal to book a vehicle with Enterprise at the Raleigh-Durham (RDU) airport for our travel from June 4th through June 13th, and the entire experience was nearly effortless and absolutely fabulous. Upon arrival during a busy summer travel window, we were thrilled to completely bypass the exhausting, long lines winding out from some of their neighboring competitors. The check-in process was seamless, and we received a newer, low-mileage vehicle that was impeccably clean inside and out. We experienced zero maintenance issues during our entire rental period, which is an extremely rare and appreciated peace of mind. What truly made this experience unforgettable, however, was the outstanding team on the ground. The lot was staffed by a group of fine young men who worked together like a beautifully well-oiled machine. They were ALL impeccably professional, courteous, kind, and attentive. They eagerly helped us with our luggage and took the time to patiently explain the technology and features of the vehicle. In today’s environment, it was a refreshing joy to see a group of younger adults so eager to work, take pride in their roles, and actively make the Enterprise brand look good. They stood out from all the rest. Whoever the management team is at this location, please make sure to recognize and accommodate these young men—they are a massive asset to your company and a bright reflection of our future. If we are ever in the RDU area again, we will definitely book through Costco and Enterprise exactly the same way. Keep up the phenomenal work! Rental Verification Details for Management: •Rental Agreement #: 476933989 •Invoice #: 90183010890 •Dates of Service: June 4 – June 13, 2026
• FG

  Fonzie Gibbs

  Jun 20, 2026
  1.0
  If I could give a negative rating I would. My recent rental came with one of the worst customer service experiences I’ve ever encountered. My travel plans changed so I needed to return the rental 2 days early and also needed an after hours drop off. I contacted customer service to see if an accommodation could be made or any other assistance could be given as I could not miss my flight waiting for the facility to open. The customer service agent told me that the only thing that she could do was send a message to the local branch regarding my situation and that someone would call me back to confirm. I waited 3hrs and no call back. I called customer service again, spoke to a different agent who was even less helpful than the first agent. I asked to speak to a supervisor and was told no one was available. I asked if she could contact the local branch and was told that she didn’t have a phone number and could only send a message. She claimed to have no ability to contact the local branch. In 2026 with the abundance of technology available I find it difficult to believe that there’s no way for an Enterprise customer service agent to contact any of their branches. I asked again for a supervisor and was told that no one was available and to call back after 8am mind you my flight was at 5am which was why I needed an after hours drop off and the purpose of my call. When asked if there was anything that she could do to help me since the only responses that I was getting was how she couldn’t help me, she offered to give me another number to call. After further inquiry about this phone number I was informed that the number would simply connect me with another agent at the same call center. I fail to see how that would help me. After several more minutes of back and forth useless information I ended the call. I took a chance and arrived at the airport early only to find out that the RDU Enterprise does have an after hours protocol that apparently isn’t available on their website nor known by Enterprise customer service agents. This keystone cops operation is unacceptable and will no longer receive my business.
• A

  نوني و حلومي

  Jun 11, 2026
  1.0
  13:30-14:30 on Friday, 5 June 2026 I asked a simple question at check-in, as I did not find the option on my account online when making the original reservation for a vehicle. There was no option to choose an EV or Hybrid vehicle, so at check-in I asked, “Why don’t you have EVs or Hybrids available anymore?”. One staff (male) member next to the staff (male) member I asked, answered, “We never rented EVs or Hybrids”. I responded, “Yes you have, as I have rented both over the years at this location”. The gaslighting continued back and forth with the addition of another staff (female) member, as I then responded to them, “You all must be new, as we have been loyal customers for years at this location and have rented both EVs and Hybrids, you should not gaslight your customers when they are giving you correct information”. Finally, when I went outside to receive the compact vehicle I reserved, I pulled up photos from my smartphone of the previous EV and Hybrid vehicles I rented from this enterprise location and showed it to the original staff member who began the gaslighting. He apologized, and I continued to explain that one should not speak on something he/she does not have knowledge of and gaslight customers giving them correct information and who have been loyal customers for years. Finally, Dylan (the male standing next to this staff member and who claimed to be the manager refused me service), and my response was that I would report him for refusing service to a customer who gave him and his staff correct facts of this enterprise location. The cameras onsite are proof of this entire case. I strongly believe this is a case of ethnic discrimination, as the gaslighting all began after the enterprise staff member received my driver’s license at check-in which shows my name and all this began after he input the information in the system. The ethical way to handle a situation this would have been simply for the manager to explain to the new staff members that they should not speak on behalf of the company if they do not have the correct information. Spreading misinformation, gaslighting a customer, then refusing me service after showing proof of my rental history with this location (EVs and Hybrids) are poor/bad business practices which cost me and my mother time/money. We had to use LYFT to go to a different enterprise location and were given another vehicle at a cost much higher than the original compact vehicle I originally reserved online through my account. We were hours late to visit my sibling who we have not seen in two years and paid around $600 for a rental of less than 6 days, all due to the arrogance and lack of knowledge of these particular staff members at the RDU location. These dirty exploitative tactics are not the reason we stuck with enterprise over the years, whether at RDU or Glenwood Ave locations (staff at Glenwood were very understanding, but this does not compensate us for the money and time lost due to the incompetence and arrogance of your staff members and manager Dylan at the RDU location). If there is a corporate contact, please have them contact me directly to ensure the proper action will be taken against the 3 staff members, plus the manager Dylan. My ChargePoint and Enterprise account both show records of vehicles rented/used within the past 2 years: 7 June 2025: 2024 KIA EV6 Full Size Elite Electric License #: LAB7168 State/Province: NC Unit #: 7W3TW0 Vehicle #: R5183810 Color: Blue Med 10 May 2025: 2023 Ford EV Mustang Mach E License #: TMG4519 State/Province: VA Unit #: 7WBVSR Vehicle #: PMA83729 Full Size Elite Electric 4 door Color: Carbonized Gray 14 Sep 2024: Toyota Prius Plug-in Hybrid License #: LCM7070 State/Province: NC Unit #: 8D3M7P Vehicle #: P3002636 Standard Hybrid 5 door/Automatic Finally, I would like to emphasize that the staff at this location from prior years (before this incident) were always helpful and would even offer me upgrades at times. This bad experience at the RDU location has bred mistrust in your company and the integrity of its staff members.