Enterprise Rent-A-Car

Reviews

• AK

  AIBEK KALIEV

  1 day ago
  1.0
  Very disappointed with my experience with Enterprise. When I picked up the vehicle, the employee asked if I wanted them to take care of the fuel. I said no, because I would fill it myself. The vehicle was not given to me with a full tank, and I actually stopped at a gas station and added fuel after picking it up. When I returned the vehicle, it still had more than half a tank. I was never clearly told by the employee that I had to return it with a full tank, nor was I clearly warned that Enterprise could charge me a very high refueling rate if they considered the tank short. My final bill shows a $65.77 refueling charge at $6.58 per gallon. This was a very unpleasant surprise. Another issue is the pricing. When we reserved the vehicle, the expected total was around $404 for the week, so that was the amount we expected to pay. We even returned the vehicle about two days early. Instead, the final charge was $481.93 after the refueling charge and additional taxes and fees. I understand that rental companies have policies and fees, but these costs should be explained clearly before the customer takes the vehicle, not discovered after the money has already been charged to the card. I felt misled by the way the pricing and fuel policy were communicated. If I had been clearly told about the fuel requirement and the $6.58-per-gallon refueling rate, I would have simply filled the tank before returning the vehicle. Unfortunately, I am very dissatisfied with this experience and with the lack of transparency regarding the final charges.
• BM

  bertha martinovich

  6 days ago
  5.0
  Excellent service at the counter, phone, reservation and car delivery. Auto clean inside and out/windshield perfectly clean. Service person that walked me to the car was willing to assist with my luggage placed in the trunk, the help to hook up phone to car, to ease navegation in the area. Exceptional experience. I travel a great deal. Rent autos often. Your company takes the Platinum Star on all.
• MM

  Marriann

  6 days ago
  5.0
  I had an easy time once I got to the counter, at the airport rentals. No one in line, was in my vehicle within 20 minutes. Got the car that was offered. Then only thing was it had white interior and the seat were stained. The only other vehicle available, I didn't like. So accepted it, but made sure it was noted that the seats were stained. I picked in up in NC and dropped it off in MA. Good price, and decent ride. Easy drop off right near our home.
• JP

  James Pluta

  Aug 25, 2026
  5.0
  Josh was there at the RDU site for both my pick up and drop off. His positive attitude was noteworthy on both days. He was fast, courteous, thorough and highly professional in all aspects interaction with him. He is an example of what our employees should want to emulate. His performance warrants consideration for management, in my opinion. Hard workers with great attitudes set an example for all to follow, and they make great supervisors and managers. He will go far on whatever path he chooses. Recommends you promote from within and keep him on your team as long as you can.
• WB

  Wendill Bills

  Aug 11, 2026
  3.0
  When I arrived at Raleigh airport facility the only person outside was someone wiping down vehicles from the car wash. After a few minutes an employee asked me if I needed assistance. I advised her that I already completed my precheck for today. I wanted a Nissan but ended up with Honda. She never asked if I ever driven a vehicle like this, didn't offer any suggestions. I had stressed to her about how dirty the inside class looks because you couldn't see outside through the glass. It's happen several times before. Once I took a seat inside my suspensions came true. Two employees attempted to clean the inside but it was just a modest attempt to satisfy me. Once I got to my destination I stopped at Walmart and purchase window cleaner and paper towels. When return the vehicle, a employee name Josh, at least I think so understood my displeasure and discounted my rental. I know that the employees have to do multiple tasks, but attention to detail as it relates to the interior of the vehicle probably isn't it.