National Car Rental

Reviews

• MP

  Matt Pranzo

  6 days ago
  4.0
  Mostly good but the RDU location always has the same problems. The cars are never fuller dried after washing and the water dries on the windows. When the sun hits them, I might as well be blind. Mirrors, windshield, sides, back all water marked. I had to use my shirt to clean the mirrors before leaving site. Unfamiliar car and roads are enough. Dirty windows are an accident waiting to happen. This has been my experience for the last 3 times over 5 years. They asked about the experience. I told the truth. They guy cut my bill from 271 to 98 dollars. It might be worth mentioning on the return.
• MM

  Monia M

  Oct 7, 2026
  5.0
  I rent vehicles from national at least 3-4 times a month and Gabby makes my experiences exceptional! She truly goes above and beyond to make sure my experience is great from the moment I check in into the moment I leave the facility. I look forward to her, checking me into my reservation every time due to the positive attitude and great service she provides every single time.
• SM

  Sierra Monkelien

  Oct 6, 2026
  1.0
  I would not recommend renting from National Car Rental! I have used them for many years, but obviously something has changed with the company, and they are no longer interested in customer service. I had a terrible experience with my rental car this year. Not only did I have to explain to the lady at the counter what the difference was between a second row bench seat and second row captain's chairs, but I was lied to as to what kind of cars they had on the lot to rent. They said they only had 1 car of a particular kind, but beside the building was 3 of the exact car I was asking about. Then I was told that she had to get approval for me to rent the car I had reserved to begin with. On top of that, they gave me a car that was not clean and had issues. I was overcharged for my rental and when I called to complain, I was told someone would reach out to me within 24 hours and I have not heard from anyone yet. I was charged double this year for the exact same car for the exact same week as last year. That is a 100% increase in a years time which is ridiculous. They clearly do not care about their customers anymore. I have rented from them several years now and never had an issue, but this year was completely different. Honestly, this has turned me off from renting from them in the future.
• AL

  Anaïs Lucchese

  Oct 1, 2026
  1.0
  ALAMO: AN ABSOLUTE DISGRACE. We lost $600 because of your refusal to accept our card, even though it is perfectly valid and works everywhere else. Since when is a Visa Gold not accepted as a credit card for a security deposit?! Our bank card clearly states “CREDIT CARD” on it. Your staff simply decided that it was a debit card — even though it is clearly a CREDIT CARD. As a result, our reservation became completely unusable, we lost nearly $600, and we were forced to rent another car from AVIS at the last minute, incurring additional expenses. The staff at the RDU location, including the so-called “manager,” were completely unhelpful and failed to provide any reasonable solution. You left two tourists stranded after dark with no solution. This is absolutely unacceptable. We fulfilled our part of the agreement, yet we are now being forced to pay a huge amount because of your staff’s failure to properly handle the situation. We are demanding a full refund of the $600 we lost, as well as reimbursement for the additional expenses we incurred with AVIS and LYFT. We expect a concrete and prompt response from ALAMO RDU. This is not how customers — especially international travelers — should be treated.
• DB

  Denise Berry

  Sep 23, 2026
  3.0
  Followup: National contacted me immediately upon my posting of this review. I have updated my review to "Good" because they refunded some of the cost of the rental & were apologetic about what happened: Rented a Mercedes GLE 350, assuming a high-end vehicle would be a treat for our weeklong trip from NC to Michigan. Driving thru West Virginia, the "Check Coolant Level" alert came on. Had to delay our trip to get that problem fixed. Totally unacceptable. Fluid levels should have been checked before National let the vehicle off the lot. In Michigan, tire pressure alert came on! We had to pay for air at a gas station on our route to get the tires back to acceptable inflation -- which totally changed the ride of the vehicle halfway thru the trip. Again, it is totally unacceptable that National didn't ensure proper tire pressure for this vehicle before renting it to us.

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