Alamo Rent A Car

Reviews

• CO

  Cliff O'Shea

  1 day ago
  5.0
  The last three times visiting RDU, we rented from a competitor and the lines were horrible, maybe it was a 45 min wait. Ridiculous! At Alamo, they had many service desks open and the speed of processing the rental agreement was very impressive. I was in and out in 5 minutes. The agent walked us to the vehicle and made sure we knew where everything was. The car was very clean, and I was very impressed and will use Alamo for ALL my rental needs. Also, a simple return too! You won over my business!
• OP

  Omesha Paschal

  1 day ago
  4.0
  The customer service was superb! I didn’t have to wait long to be assisted or to check out. The full-size car I received was clean and ran well, although it was not as up-to-date as I had expected. However, I’ve rented from Budget/Avis before and received newer vehicles that either broke down on the road or required an oil change during the rental period. So, while the vehicle I received this time may not have been the newest model, it was reliable and got the job done. Overall, I had a positive experience and would definitely rent from them again!
• AC

  Ashley Cale

  1 day ago
  1.0
  I truly believe your money is worth spent at another rental car organization. This was my first and last time using an Alamo if I could help it. The notable poor customer service I received at the RDU airport Alamo: - Unfriendly - Car received in filthy condition (see picture of someone's footprint on the interior portion of the windshield, see time stamps) - Slow service with a low number of customers at the facility - After returning the rental car, promised a discount upon sharing the poor experience and none was received
• AJ

  Aubrey Johnson

  6 days ago
  1.0
  . On Friday morning, October 2, 2026, I had an extremely disappointing and humiliating experience at the Alamo Rent A Car location at Raleigh-Durham International Airport. After approximately 12 hours of overnight travel involving three separate flights and very little sleep, I arrived at the rental counter to find a line extending outside the building. After waiting approximately 30 minutes, I was finally assisted by a female employee. Our interaction was incredibly brief. She asked me approximately three questions regarding my insurance, address, and whether I wanted additional vehicle protection. I answered her questions, provided my information, and completed the rental transaction without any concerns being expressed. However, as I exited the building, a male employee approached me and casually asked, “Have you been drinking, ma’am?” I was completely caught off guard. When I questioned him, he explained that the female employee had reported that I was supposedly swaying while standing in line and slurring my speech. I immediately explained that I had been traveling overnight, had barely slept, and had absolutely not been drinking. My first concern was simple: If this employee genuinely believed I was intoxicated, why was I allowed to complete the entire rental transaction, provide my credit card, and make payment without anyone addressing these supposed concerns? But what happened next was even more troubling. I am a Black woman. My traveling companion is a white man. Despite having no evidence that I was intoxicated beyond one employee’s subjective observations, the male employee repeatedly expressed that Alamo would feel more comfortable if my white male companion drove the vehicle instead. Not one employee asked my companion for his driver’s license. Not one employee verified whether he was legally authorized to drive. And not one employee added him as an authorized driver to the rental agreement. Yet they were perfectly comfortable suggesting that he take the wheel. Let that sink in. A Black woman who presented her identification, provided her insurance information, paid for her rental, and completed every required step was suddenly treated as though she was unfit to operate the vehicle. Meanwhile, a white man who had not presented identification, had not provided a driver’s license, and was not listed on the rental agreement was considered the more acceptable driver. How does that make sense? I understand that rental car companies have a responsibility to protect their customers and ensure vehicles are operated safely. I have absolutely no objection to legitimate safety procedures when they are applied fairly and consistently. What I object to is being singled out, questioned, and embarrassed based on an unsubstantiated accusation, while the same employees appeared willing to disregard basic driver-verification procedures for my white traveling companion. I cannot definitively say what motivated these employees. However, as a Black woman, I absolutely felt racially profiled and discriminated against during this interaction. The difference in how we were treated was impossible for me to ignore. After an exhausting night of travel, the last thing I expected was to be confronted with an accusation of intoxication when I had done nothing wrong. I left feeling humiliated, frustrated, and deeply disappointed. No customer should have to question whether the color of their skin influenced the way they were treated while simply trying to pick up a rental car.
• AL

  Anaïs Lucchese

  Sep 27, 2026
  1.0
  ALAMO RDU : UNE HONTE. Nous avons perdu 600$ à cause de votre refus de prendre notre carte, pourtant parfaitement fonctionnelle et acceptée ailleurs. Depuis quand une Visa Gold n’est pas acceptée en tant que caution ?! Résultat : réservation inutilisable, près de 600$ perdus, et obligation de louer en urgence chez AVIS, avec des frais supplémentaires. Le personnel de l’agence ainsi que le « manager » n’ont pas été à la hauteur. Vous avez laissé un couple de touriste à la nuit tombée sans solution, c’est une HONTE. Nous avons respecté notre part du contrat et nous nous retrouvons pourtant à payer très cher votre incompétence. Nous demandons le remboursement intégral des 600$ perdus ainsi que la prise en charge des frais supplémentaires engagés auprès d’AVIS. Nous attendons une réponse concrète et rapide ALAMO RDU ! MERCI.

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