Valvoline Instant Oil Change

Reviews

• AL

  Ashlee LaManna

  Oct 3, 2026
  5.0
  such a great experience here! every single person i interacted with was so kind and helpful, and they made sure everything i needed was taken care of quickly and completely. i genuinely felt like everyone there cared about making sure i was good before i left. special shoutout to alysha because she truly went above and beyond for me!! she made sure everything was handled, kept me in the loop, and just overall took such good care of me. i really appreciated her and the entire team! 10/10 experience and will definitely be back for my next oil change.
• SS

  SueAnn S

  Sep 25, 2026
  5.0
  Wow! Everyone was so nice and polite at the Kistler Farm Rd, location. Super fast and efficient. Alisha, who first greeted me, was full of sunshine. So sweet and peppy. Turner helped service my car along with another gentleman but Im sorry, I did not get his name. I also had Mason and Michael check in with me. We need more people like this. I called my husband, when I left, telling him how friendly everyone was and that he should take his car there too. I think I'll tell everyone else as well. Keep up the momentum and good service. How refreshing to see such great customer service and great attitudes from start to finish.
• MM

  MJ

  Sep 24, 2026
  1.0
  BEWARE!!! I brought my senior mother to this Valvoline because of their 50% off oil-change promotion. I had also called ahead to ask if they performed state inspections, which was another reason we chose this location. When we arrived, we were told they were not even officially open yet—the grand opening was the following day—and they did not yet have the equipment needed for inspections. We proceeded with the oil change, and unfortunately, it was a very poor experience. We were quoted the discounted price, then told the vehicle needed additional oil, increasing the cost. We also purchased an air filter, which was not an issue. The bigger concern was the lack of training. A super nice gentlemen/employee took apart my mother’s glove compartment looking for a cabin filter that was not even located there. Now, the glove compartment will not close completely on the right side, and it was left covered in oily fingerprints. They also could not reset the vehicle’s oil-change notification or appear to know how to properly navigate basic functions of the vehicle. We paid the exact amount in cash and were told they could not provide a printed or emailed receipt and that there was no way to retrieve one afterward. They even contacted someone off-site who confirmed this. For a cash transaction, that is extremely concerning As there is no proof, we were even there in case something were to go wrong. There were numerous employees present, yet there appeared to be very little coordination, training, or accountability. I brought my mother here to save her money with the 50% promotion, and I regret that decision. A discounted oil change is not worth having the vehicle returned with a glove compartment that no longer closes properly, oily fingerprints throughout it, and no receipt documenting the transaction. Management needs to seriously address the training, quality control, and customer-service issues at this location.
• RG

  Robert Gunsel

  Sep 24, 2026
  1.0
  They put in the air filter backwards and all bunched up, then went to get it replaced and they didn’t have the part, so told my spouse to come back another day with no promise of if they’d have it then or any compensation. Now we’re driving with no air filter. Also gave them our receipts and they kept them and didn’t return them to us.
• DS

  Denice Schindler

  Sep 23, 2026
  1.0
  The store on Kistler Mills in Mooresville, NC, really dropped the ball on Sunday. They drained the oil from my car and THEN discovered they didn’t have the correct oil filter in stock. Since I needed to leave, I asked them to put the original filter back on and replace the oil. They did that, but I was still charged for the filter. Now I’m being held up waiting for someone to go to an auto parts store and bring back the filter. This is completely unacceptable. They should make sure they have all the necessary parts and supplies before starting a service, especially something as basic as an oil change. I have never experienced service like this, and after today’s experience, I definitely won’t be coming back.