Randy Marion Subaru

Reviews

• TT

  Tammy

  4 days ago
  5.0
  The absolute best, most painless car-buying experience ever! ​I recently purchased a brand new Forester Sport Onyx—from Randy Marion Subaru in Mooresville, NC, and it was an absolutely flawless process from start to finish. Buying a new car was overwhelming for me, but this team made it hands-down the easiest, most painless, and seriously the best experience I could have imagined or hoped for. ​ A huge and truly sincere thank you to Frank Tilgham, who was the most fabulous salesman I could have asked for. He was incredibly professional, knowledgeable, and personable, and ensured everything went smoothly without any high-pressure tactics. He genuinely cared about getting me into the perfect vehicle... the one I wanted and wasn't leaving without! ​ Josh Ritz from the financial department was also spectacular! He provided excellent, efficient service, making the paperwork clear, quick, and a total breeze. He too, was very friendly, personable, and was a pleasure to work with. To top it all off, the technician Joe was just awesome! I wanted a couple of extra things added to my Forester. He provided me with options, and his recommendations were spot on... He understood exactly what I wanted and made it happen. Thank you so much for this! Thomas and Tyler from the detail department did a phenomenal job getting my Onyx ready for me. They presented it to me in pristine, flawless showroom condition and it was beyond perfect! You guys rock! ​ Thank you all for making this so special and stress-free for me. I cannot thank you enough! If you want top-tier customer service and a hassle-free experience, go see Frank and the exceptional team at Randy Marion Subaru! You won't be disappointed in how truly amazing this group is!
• AP

  April Phillips

  May 13, 2026
  5.0
  This was the easiest process I've ever experienced buying a car. Ben Kennedy was great to work with. I love my new Crosstrek. Highly recommend.
• MS

  Michael Simonson

  May 2, 2026
  5.0
  Gabe made our experience amazing from the time we stepped on the lot to driving off in my "new" car! He was so kind, personable, patient, knowledge and just great to talk to. He made sure we were comfortable at every step of the process. We were there past closing and he still took the time to make sure I knew how to work every feature in the car before driving out. Jacob in financing was also amazing. He was so nice and patient with us when going over our options, and explaining everything so well. He was not pushy at all. Both Gabe and Jacob's customer service is impeccable! I felt great leaving there, had zero buyers remorse waking up the next day and absolutely love my car! Thank you both for making this car buying experience the best!
• AH

  Andy Helms

  Apr 20, 2026
  4.0
  Worked with Nick in Sales and Keeley in finance. Both were fantastic. Only reason I’m hesitant to give a 5 start review was because of a non negotiable “paint and interior protection coating” that was $999 and some pretty high doc related fees which was on top of the advertised pricing. In the dealerships defense, they did negotiate the price of the car down some which made me feel a little better. Just felt a bit of a calculated measure to add some profit to the bottom line. To not have this paint and interior protection coating as an option and knowing what I know about vehicle coatings with Randy Marion using a low grade, waterbased product and not any form of a true ceramic SIO2 product, it felt grossly overinflated. Enough about that as again, we did come to terms on the purchase. Mr. Keeley Murphy sent all the documents over via electronic signature with wiring instructions for the financial portion. Documents were signed and money wired. It was literally a ten minute transaction. Never felt like we were held hostage at the dealership. Thank you!!! We showed up the next day to pick the vehicle up (after staying in constant communication with Nick in sales) and arrived to a clean, in detailed vehicle. Shook hands with Nick and Keeley (both thanked us for doing business with them most graciously) and we were on our way in less than ten minutes. Quite possibly the easiest and cleanest auto purchase I’ve ever made. Thanks for making this so easy.
• DW

  David Waizer

  Apr 16, 2026
  3.0
  If you are going to buy a vehicle at Randy Marion Subaru, you need to do two things: Ask specifically for Josh Toler in sales, and brace yourself for Keeley Murphy in the finance office. I recently purchased a 2026 Subaru WRX Premium for my son. My experience with my sales consultant, Josh Toler, was an absolute 10/10. I am a very detail-oriented buyer; I calculate my own taxes and fees down to the penny and negotiate strictly on the Out-The-Door price. Josh was incredible. He didn't play the typical dealership games, he didn't try to hide numbers, and he was completely transparent. He even communicated with me on his actual day off to ensure my exact target price was approved and ready for a 5:00 PM closing. He is honest, straightforward, and earned every bit of a 5-star rating. Unfortunately, the Finance Manager, Keeley Murphy, completely ruined the vibe of what should have been a celebratory milestone. We went into the back office with our agreed-upon numbers and our down payment ready. The second we politely but firmly declined his pitch for extended warranties and protection packages, his entire demeanor flipped. The friendliness instantly vanished, and he became completely dismissive and cold. It was a very obvious "let's just get this over with" attitude, treating us like a chore he had to rush through simply because we weren't buying his high-margin extras. He then tried to stall the delivery by claiming we didn't have the "proper" insurance binder required to release the car. We didn't let that stop us—we simply went online and generated the exact required insurance documents right then and there. Yet, even after handing him exactly what he asked for to finalize the deal, his attitude remained completely checked-out and transactional. It is incredibly disappointing that after such a smooth, honest negotiation with Josh, the final step of the process was handled by someone who clearly stops caring about the customer experience the second they realize they aren't making a back-end commission. The Verdict: Go see Josh Toler. He will treat you with respect, work hard for you, and shoot you straight. But when it is time to sign the paperwork, be prepared to hold your ground, double-check your math, and don't let Keeley Murphy's dismissive attitude ruin the excitement of your new car.