Randy Marion Chevrolet Cadillac

Reviews

• TW

  Thomas - Tommy Wilt

  2 days ago
  1.0
  I would encourage anyone to look at my other reviews If there’s a question in your mind about my honesty in this matter. I’m a business person. I travel a lot for work And I depend on and appreciate honest reviews of other businesses that I might use. That being said, my experience with The Randy Marion dealerships started out very positive. In the span of three years, we bought two all-wheel-drive Dodge chargers and a Jeep compass Limited from the store in Hickory. All were very low mileage excellent vehicles. My sales person for all three vehicles was Younga. The Lady is absolutely fantastic Straightforward, honest, knowledgeable very helpful The problem, I have encountered started back in February 2021. Second Dodge charger we bought was involved in an accident and was declared a total loss. I had actually for the first time in my life purchased gap insurance, on the advice of the financial manager at RM through Ally. I contacted The Ally rep, sent them the various, numerous forms and all information including a copy of the accident report they requested to pay my gap claim After three months of no activity. I contacted Ally again They couldn’t find my paperwork, they said We resent it. This pattern continued for 18 months during which time I was in contact with the GM from Randy Marion I was assured through phone conversation, text, and by letter, “that this matter was taken care of”. Imagine my surprise on July 7, 2026 When I received a phone call from Paccar Financial Informing me that the $207,529.55 loan on my 2026 Peterbilt tractor at one of their dealerships in Dallas, Texas was on hold because of an unresolved issue with the credit union that financed my crashed Dodge charger. The Gap portion of the loan has never been paid by Ally. I have spoken with Journey Sigmon several times at Randy Marion Mooresville. Initially, she was apologetic for my situation. Looked up the gap contract and assured me that she would look into it and get it resolved The last I spoke with her was over three weeks ago when she informed me that she was going to be out of the office on vacation for a week. As of Today August 26 1 o’clock I have left four messages none of which have been returned. The collective value of the three vehicles I purchased from Randy Marion was just under $100k. That’s chump change for a dealership this large So I know they won’t miss me But just know this, I would put a vehicle together from a salvage yard before I ever purchase anything from a Randy Marion store again. I graduated from the West Virginia State police Academy, December 15, 1995 and started a career in law-enforcement. I haven’t looked up the North Carolina criminal code yet for Fraud But I can only assume it’s similar. Accepting money or monies for goods, property or services Then willfully withholding the same. That’s pretty clear cut. I’m very confident That a Judge would concur.
• NG

  Nick Gearity

  6 days ago
  1.0
  I strongly recommend avoiding this dealership. This was easily one of the worst vehicle purchasing and ownership experiences I have ever had. I purchased a BRAND-NEW Chevrolet 4500 from this dealership for roughly $70,000. Before the truck even reached 3,000 miles, it developed severe mechanical/drivetrain problems. This wasn’t a minor issue. The truck was ultimately GROUNDED AND DEEMED UNSAFE TO OPERATE. During the first 68 days that I owned this BRAND-NEW truck, the dealership had it for a total of 27 DAYS. nearly 40% of my first 68 days of ownership. I essentially had a nearly $70,000 paperweight. This was a commercial vehicle I purchased new and depended on for my business. I bought new specifically because I wanted reliability and expected that, if something serious happened, the dealership that sold me the vehicle would stand behind its customer and make every reasonable effort to resolve it. Instead, the way the situation was handled left me feeling like once the sale was completed, it was simply my problem. The lack of professionalism, urgency, communication, accountability, and concern throughout the process was unbelievable considering the severity of the problems, how little mileage was on the truck, and how much time it spent out of service. The situation ultimately became serious enough that I retained an attorney, who has been handling the matter. Unfortunately, my experience with this dealership didn’t end there. More recently, I accompanied my girlfriend to this dealership to have warranty repairs performed on her Chevrolet. She is a newer resident of the area, had NEVER been to this dealership before, and had no previous relationship with anyone there. We did not work with the service manager, Jon Wirz, at any point during the process of getting her repairs handled. We did not provide her information directly to him, nor did we have any meaningful interaction with him. Yet THE SAME EVENING after we left the dealership, Jon Wirz found her personal social media accounts and friend requesting her. That immediately raised a very uncomfortable question for both of us How did a service manager we didn’t work with, at a dealership she had never visited before, know her name and have enough information to find her personal social-media account just hours after her first visit? I am not going to claim to know how he obtained her information or what his intentions were. I can only state what happened and the timing of it. But as customers, we found it extremely inappropriate, unprofessional, and concerning. When someone brings a vehicle to a dealership, they necessarily provide personal information for legitimate business purposes. They should not leave wondering whether that information or information available through the dealership is being used by an employee to locate them personally on social media. Again, I cannot say how he found her account. What I CAN say is that she had never been to this dealership before, we did not work with him, and he followed her personal account the same evening we left. People can draw their own conclusions about how comfortable they would be with that. At this point, between the handling of my nearly $70,000 truck, deemed unsafe to operate before 3,000 miles, ultimately needing an attorney to handle the situation, and then this latest experience involving my girlfriend, I have completely lost confidence in this dealership. Anyone can smile, shake your hand, and treat you well while they’re trying to sell you a vehicle. I will never purchase another vehicle from this dealership, I will never bring one of my vehicles there for service again, and I cannot recommend them to anyone else. If you’re considering spending tens of thousands of dollars here—or trusting this dealership with your vehicle and personal information—I would seriously consider taking your business somewhere else.
• MM

  M4ntisTobogan MD

  Aug 27, 2026
  5.0
  Absolutely the best! Ms. Janet is my go to anytime I run into issues with any of my family vehicles-she is a magic worker!!! Charles helped me this go around as Ms. Janet was out. I was a mess over an expensive issue that had me pretty mad! Charles told me to relax and he would look into it. He contacted Chevy who provided me with a goodwill repair of the issue savings me $500! Randy Marion of West Jefferson is the only dealership I trust my auto maintenance with!
• TS

  Tanzania Stewart

  Aug 26, 2026
  1.0
  I thought if I got a car from a reputable dealership I wouldn’t have as many problems as I would from a smaller used car dealer. My salesman was nice but the car seemed to have issues that they covered up. The next day after I had just bought the car the sunroof was leaking inside so I had to take it back. They kept it for a week and the same week after I got it back the check engine light came on and I had to take it back once again. They kept the car two days and swore they fixed it and not even a week later the check engine light came back on with the same problem. At this point driving 40 mins to them to get them to not do anything but try to patch the problem was getting ridiculous. I ended up spending $1200 get a car fixed that I only had 2 weeks. So if you plan on getting a used car from them just do yourself a favor and go somewhere else.
• PM

  Pertrell Mallett

  Aug 24, 2026
  4.0
  I've been to two different Cadillac dealers to try to have my steering wheel replaced under warranty. Randy Marion is the only dealer that actually ordered the part and installed it after I left my vehicle with them and picked it up the next day. The people who assisted me are always nice and thorough the two times I've been there. The only reason I don't give them 5 stars is because I had an appointment to have my keys reprogrammed in a separate visit and I had to wait around 4 hours on site for them to do it. I think people who have appointments shouldn't have to wait that long for a 30 minute fix.