Advance Auto Parts

Reviews

• SM

  Stephanie McGee

  1 day ago
  2.0
  Terrible experience with pickup order. Service clerk was horribly rude to my husband in the store and to me on the phone when I called to get his name (Sam- he indicated he was the manager. Husband described him as short, young, skinny with long-ish brown hair.) My husband approached the service desk because he received an email that his in-store pickup order was ready. When he approached the front counter, my husband said he was there for an in-store pickup with his order information on his phone. Sam couldn’t be bothered to take his headphones out. Without introduction, he said “what?” and didn’t ask my husband’s name or order number. He told my husband that his delivery was not there, my husband tried to explain he had an email but Sam rudely and angrily swung the monitor to my husband like he was bothering him I suppose to “prove” there was no order in store. He then asked my husband if he was sure he wasn’t supposed to be at Auto Zone to which my husband AGAIN referred to the receipt on his phone. Sam finally confirmed the item that was ordered and then walked to some shelves, and said “Oh” (as in he realized the order was ready for pickup). At no point in the exchange did Sam request a confirmation number, a name, or a receipt. Sam then came back to the counter and said “they must have fulfilled it” and his tone noticeably changed. My husband, a very mild tempered man, had enough at that point. He grabbed his items and promptly left the store. No apologies. I called the store to get his name and to let him know that since he is the manager of the store, I would be calling their corporate office to file a complaint. He then raised his voice at me and instead of apologizing, he tried to make excuses. I tried to calmly end the phone call several times, and finally had to hang up. I understand that retail is very difficult and you experience all kinds of kinds; however, there is no excuse for this behavior, especially from someone who has been given the title of manager. Perhaps we WILL take our business to Auto Zone next time since Sam recommends them.
• BB

  Brooke

  May 10, 2026
  5.0
  Melvin was very helpful guiding me to the products I needed for my vehicle.
• IR

  Isaac Rice

  Mar 1, 2026
  5.0
  Melvin did an incredible job! By helping me put my light bulb into my headlights.
• LO

  Leonardo Orellana

  Jan 23, 2026
  1.0
  I spend 25 min there waiting no one ask me of i needed something .they have lady at the register that was no help at all .I was lookong to see if I need a new battery or a battery power start decide she could help me and there was no one else to help ...horrible small town bussines bad costumer service. I walk next door to auto zone walk out in 10min with a perfect awnser and plan
• DC

  David Crabtree

  Jan 16, 2026
  3.0
  Went there to buy spark plugs for my car and they gave me the wrong ones. So now I just go there to buy oil if I need it.

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