John Hiester Chrysler Dodge Jeep Ram of Lillington

Reviews

• JW

  Johnny Wood

  1 day ago
  4.0
  Mangale has been\n The best salesman I have met in 10 years. There was no pressure, I told him I wanted to go home and think about it. He said he understood i went home and bought the truck the next day. No pressure at all from the sales team.
• CM

  cesar Madera

  May 11, 2026
  1.0
  Service was extremely slow, and they sold me an oil change package that somehow was never added to their system. Communication was poor throughout the entire process, I never received updates on the status of my car unless I asked myself. The women working at the front desk were polite and helpful, but the other three guys I dealt with came across as rude and unprofessional. Overall, the customer service experience was frustrating and disorganized.
• UM

  Unique Matthewson

  Apr 23, 2026
  5.0
  Celeste, is a sweet and pleasant young lady. She called me on the phone about my one vehicle to see if I would be interested in trading it , although it didn’t work out that way I still left in a newer vehicle with only one owner to have it before me and my family and one I had always said I wouldn’t mind having that vehicle. If she wasn’t to sure about a question she would always seek answers from her peers which wasn’t to often , instead of telling my husband and I anything. Thank you, Celeste If you’re looking to purchase a vehicle go check them out. PS ask for my girl Celeste.
• LN

  Latisha Neal

  Apr 17, 2026
  2.0
  Everyone was very friendly. That's always nice. Wish we would have been able to make a deal but we were able to find our truck at another dealership. Best advice I can give is have your financing approved before going to dealership. Works out so much better, easier and faster. And you have more say in what you want your payment to be.
• JW

  Josh Wingate

  Mar 30, 2026
  2.0
  I was very disappointed!!!!!! I will just keep it simple. I purchased a beautiful 2022 Ram 2500 Laramie Diesel truck Mid December of 2025 from the John Hiester Chrysler Dodge Jeep Ram of Lillington location not long ago. Yes, I took it for a short test drive reaching up to 45 mph in the area and made a quick loop back to the dealership, My salesman mentioned multiple times that this was a very nice truck that has been well maintained. After owning this vehicle for the first couple days I noticed significant vibration that really started around 55 mph, Granted the first day of ownership I did not drive this vehicle because I was working from home... I contacted the dealership. Long story short…. The last thing I was told is that I really should consider buying new tires and wheels? They did ask me to come back to the dealership so they could try to figure out the problem. Nothing was resolved 😩. Afterwards I was supposed to be taking my fiancé to Tennessee so that we could pick up her grandkids and bring them back to NC for Christmas. THIS, unfortunately did not happen!!!!!!, While my fiancé was leaving her home and understanding that we had a long drive ahead of us, she and I decided that it was not worth taking the risk of putting children in danger when this vehicle seemed to be questionable!!!!!!! I would think that any Mother, Father, ETC can get a true concept of this... So once again after trying to get this resolved we needed to make the choice of now renting a vehicle so that we could follow through with our Holiday plans and safely bring the Kiddos back to NC for Christmas. This truck is pretty much stock, it had 38K Miles and was in excellent condition. I was told that the previous owner buys new trucks and expensive sports cars every other year and he takes very good care of his vehicles. I went back to the dealership once more after all of this so they could do what's called a speed test??? Nothing again was changed... I’m just very disappointed that after I traded my 2017 Diesel 2500 Ram truck in and gave a $13k deposit for this upgraded Ram 2500 I am told that I need to buy new wheels and tires?? The tires are in great condition but if you spend $65K for a truck and you find something like this out within a couple days and you’re told this I’m sure it wouldn’t sit well with anyone. Since I had made this known to the dealership I have spent my time, Fuel going back and forth for them to try and figure out if they could correct this issue.. After the second time I still was given the same answer. I am a local resident, I understand what it means to try and do business with local companies... I own a construction company locally and I wanted to buy from a local dealership. 😫 Last, and this is where it gets good 😭, I am a very patient person, I live in the same world as everyone and I just wanted to have something simple resolved... I once again spoke with my salesman a couple weeks ago saying that I do not feel that my vehicle is safe!!!!!!!! At this point I have been more than patient and explained again what is happening with my vehicle. He said that the used car manager would be calling me back to help resolve this issue..... Guess what,,,, I have been patiently waiting and I have not received any response from John Hiester Chrysler Dodge Jeep Ram of Lillington I truly wish things were different!! I own a small company and I live within my means. Spending this amount of money and hearing that this vehicle is in great condition, Has been very well maintained by ETC. I guess I am another warm body at the end of the sales day I don't matter in their big picture 😩😩😩😩 Josh Wingate

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