John Hiester Chrysler Dodge Jeep Ram of Lillington

Reviews

• JT

  james tang

  3 days ago
  5.0
  Absolutely outstanding service! I had a wonderful experience with John Hiester Chrysler Dodge Jeep Ram. The staff was incredibly friendly, professional, patient, and helpful. They truly care about their customers and go above and beyond to provide excellent service. I really appreciate their kindness, honesty, and dedication. They made the entire experience smooth, comfortable, and stress-free. This is exactly how customers should be treated! I highly recommend this dealership to everyone. Definitely a five-star experience! Thank you so much for everything!
• AH

  Andrew Huyck

  Oct 21, 2026
  5.0
  I've always appreciated going to Hiester because of their quality of service and people. This most recent service experience was exceptional and stuck with me after leaving. My service Advisor, John Sullivan, was extremely courteous, professional, and accurate with his information. He opened my door upon arrival, checked me in and went over all the services being completed and the estimated completion time, and then walked me to the service lounge. I asked if I could use their shuttle service for a lift, and John let me know that the shuttle driver would not be back in a timely manner, but that he was happy to drive me himself. John drove me to my location and picked me up later in the day as well when the service was complete. He went above and beyond to accommodate me, and he could not have been more polite and kind doing so. Throughout the day, he frequently communicated updates and any changes to the delivery timeline. At checkout, the total cost actually came in under what John had estimated at check in, which was a wonderful surprise and speaks to how well he had done setting expectations. I have always had pleasant service experiences at the Hiester Dealerships, and John has raised the bar exponentially. His customer service delivery should be the gold standard used to train associates.
• CB

  Chloe Brummitt

  Oct 21, 2026
  5.0
  Worked with Joshua Johnson and Hernan Vazquez to get my new 26 Grand Cherokee L Limited. Was HIGHLY impressed with their compassion for working around my schedule with a newborn. They made the process of finalizing our purchase quick and easy. Car shopping with a newborn was hectic and they were very accommodating of our crazy schedule. Went in for a test drive and came back a couple of days later and we finalized the paperwork in around 30 minutes or less to stay on my baby’s schedule. They were very professional, informative and friendly! They were NOT pushy or overwhelming which is greatly appreciated ❤️ We even were able to do business over the phone which cut down on the overall stress of the process especially with our one month old. THANK YOU Josh for all your help and knowledge to get my cool mom car 😎 and thank you Hernan for wrapping up our business ✍️
• BB

  Brittney Brown

  Oct 14, 2026
  5.0
  This is not your average dealership with sharks circling you looking to make a sell. These are real people, looking to make real deals that leave everyone feeling like a winner. We showed up on a Saturday, close to closing. I mean like thirty minutes til closing. We had been vehicle shopping all day. This was our last stop. I told Stephen what I was looking for, him and Corey searched invintory and didn't have it. However they had something better and made me an offer I couldn't refuse! In the process of searching and looking at different things I hadn't considered nobody rushed me. Even after it was time to close. The guys were patient, understanding and helpful. They never tried to sell me on anything I didn't want. I literally walked in and said what I was looking for, what my must haves are and what I can compromise with to leave here tonight with and these guys made it possible. We loved doing business with Stephen, Corey and Hernan so much on Saturday night we came back on Monday and sold them our old truck and bought a second vehicle on Monday. Everyone was professional and worked hard to get me the deals I needed to leave a happy customer.
• SW

  Stacey Washer

  Oct 8, 2026
  1.0
  Extremely Disappointing Service — Would Not Recommend This has been one of the most frustrating experiences I’ve had with a dealership and now left to find another location to trust with diagnostics and repairs. I originally brought my vehicle in because it was having transmission issues and needed the transmission replaced. After the transmission work was completed, I drove the vehicle for less than 150 miles before the check engine light came on. I brought it back to the dealership, and I was told there was nothing wrong with it. I had to bring the vehicle back again because the problem continued. This time, I was told there was another issue. Then I had to wait approximately a week before they even started working on the vehicle. Once the issue was finally repaired, I was charged another deductible, despite the fact that I had driven only close to 150 miles since the previous repair. Now, less than 350 miles later, I have another check engine light, and based on the timing, I am concerned that it may be related to the same problem. The communication and customer service have been just as frustrating. Every time I call the service department for an update, I am told to leave a message and that someone will call me back before the end of the day. That rarely, if ever, happens. I have had to call multiple times just to get basic information about my own vehicle. The dealership does not proactively provide updates, and customers should not have to repeatedly call five times just to find out what is happening with their vehicle. Another major issue is that they do not appear to run the repair through the warranty before giving me a price. Instead, I am given a cost. What makes the warranty situation even more frustrating is that when I asked whether the parts and repair were covered under my warranty, I was initially given information regarding the cost before the warranty had even been submitted or checked. When I specifically asked about the warranty, I was told that it had not even been run. I then had to wait another 48 hours before being told that the repair was in fact covered under my warranty, which is what I expected from the beginning. After paying for major transmission work and then dealing with repeated check engine lights, additional repairs, another deductible, long delays, and extremely poor communication, I am beyond frustrated. I expected much better from a dealership. The lack of communication, follow-through, and customer service has been unacceptable. I would strongly recommend getting a second opinion and carefully verifying what is actually covered under your warranty before authorizing additional repairs here.

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