Enterprise Rent-A-Car

Reviews

• CE

  Carrie Edwards

  May 8, 2026
  5.0
  Everything was good.
• MA

  Mark Alvarez

  Apr 27, 2026
  5.0
  Thank you Michael G. for excellent service! In and out with no problems and a hassle free return. Very much appreciated.
• WR

  William Roberts

  Apr 23, 2026
  5.0
  I was satisfied with the vehicle and the customer service from the team at Kinston location
• AL

  Anthony Lee

  Apr 21, 2026
  5.0
  Great customer service and no long waits definitely will be going back
• EA

  Elenny Andres

  Apr 7, 2026
  1.0
  I had an extremely frustrating experience with the Enterprise location in Kinston, and based on other reviews, it’s clearly not a one-time issue. I was in an accident on Friday, and my insurance arranged a rental through this location on Saturday. A representative called me, confirmed my reservation, and asked what type of vehicle I needed. I explained that I have multiple children and require a 7-passenger vehicle, as I normally drive a van. I was assured they would have something available and was asked what time I could pick it up. I confirmed 5:30 PM. To avoid any issues, I called again on Monday at 3 PM before leaving work early and arranging transportation. I was clearly told, “Yes, we have something for you.” Despite doing everything right on my end—confirming multiple times and planning ahead—I received a call from the location as I was literally arriving, informing me that they had no vehicles available due to spring break and a holiday. At that point, I was told I could “wait and see” if a car was returned. That is unacceptable. The entire purpose of confirming ahead of time—twice—was to avoid exactly that situation. If there was no guaranteed availability, that should have been communicated honestly earlier in the day, not after I had already rearranged my schedule and secured a ride. What makes this even more disappointing is that after reading other reviews, it’s clear this is a recurring pattern. While management responds saying they will address it, the same issue continues to happen. I understand that inventory can be limited during busy times. What is not understandable is confirming availability multiple times and then failing to follow through at the last minute. This situation created unnecessary stress during an already difficult time, and it could have been completely avoided with proper communication and accountability.

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