Enterprise Rent-A-Car

Reviews

• AM

  Anna Morrigan

  3 days ago
  5.0
  Nice clean cars, easy booking and the dropped me off at my door
• RB

  Ryan Bumpass

  Jul 2, 2026
  5.0
  Best customer service I’ve had from a rental car company. AShanta made this process very smooth and even went as far as to pick me up and bring me to the office. My car was clean and full of gas. I will be returning to this location the next time that I need a rental. Great experience
• AB

  Ayodeji Bolanle

  Jun 29, 2026
  1.0
  They should just close this place down because of some staff here I remember going in here, i wanted a week rental and unfortunately the price was high including the deposit and immediately I said can I do 2 days instead of a week to reduce cost, then he said since I said a week the first time he cant do 2days that is so ridiculous of him to say that. W Wendover in Greenboro has the best Customer Service as far as I know, they understand the Job. But Enterprise on 66 Kernersville is a NO NO.
• DP

  debbir pickett

  Jun 22, 2026
  1.0
  Enterprise is a joke. I stopped using them years ago. My car went in for repairs so my insurance company had me set up for a rental with Enterprise. When I got there to pick up they try forcing me to take there insurance . I refused and the girl at enterprise tells me that regardless of an accident my falt or someone else's or even if rocks from the road hits the car i gotta pay them 500 dollars. They out there dam mind if they think I would pay them 500 if someone hits me or if a rock from the road hits the car. It's just another way they trying to milk people out of money. Ha not me enterprise you can keep your trashy cars. It's always something with this company and that's why I don't use them anymore. Budget is where its at
• TF

  Theresa Fox

  Jun 10, 2026
  1.0
  I reserved a vehicle online through Enterprise and received a confirmation email that clearly stated payment could be made with either a credit card or debit card. At no point during the reservation process or in the confirmation email was I informed that my specific rental required a credit card only. To make sure there were no issues, I called ahead and verified payment requirements. I was told I needed a physical "card" with my name on it. There was no mention that my "premium rental" did not follow the standard payment options. When I arrived to pick up the vehicle, after already dropping off my own car at a dealership and being over an hour from home, I was told that my debit card would not be accepted and that only a credit card could be used. The rental agent acknowledged that we had discussed a "card" during our phone conversation but still refused the rental. At that point, I was extremely frustrated. I did not have a credit card with me to rent the car and was stranded more than an hour from home without transportation. The agent looked at me and said, "Is there a problem?" I expressed my frustration and asked about my options. She told me I had no other option. The only vehicle at that location was the car I had reserved. She did not offer to check whether something might be coming in later, if another location had availability or to call her manager to see if there was anything that could be done. The message I received was simple: I couldn't rent the car and it wasn't her problem. The most disappointing part came when I called today to speak with the branch manager. Rather than acknowledging the confusion or apologizing for the misinformation, he defended the situation and told me that although the reservation confirmation states debit or credit cards are accepted, there are dozens of pages of terms and conditions on the Enterprise website explaining some rentals require a credit card. In other words, despite receiving conflicting information from both the confirmation email and the rental agent, I was told it was somehow my fault for not finding information I had no reason to know I needed. To add insult to injury, after essentially insisting it was my fault for not somehow discovering an obscure policy buried in pages of terms and conditions, the manager doubled down by stating that I "wasn't qualified" to rent the vehicle because I didn't have a credit card. I do have credit cards and am fully qualified to rent a vehicle. The issue was not that I lacked a credit card, it was that I was not informed that I needed to bring one. Instead of acknowledging the communication failure, the manager chose to frame the situation as a qualification issue, which completely missed the point. Mistakes happen. What turned this into a one-star experience was the complete lack of accountability, empathy, or willingness to acknowledge that the reservation process and communication were misleading. I wasted time, was left without transportation, and received no apology from either the employee or management. The irony is that after leaving Enterprise, Budget Car Rental in Greensboro was more than happy to rent me a vehicle on the spot. They solved in minutes what Enterprise couldn't. Customer service isn't about never making mistakes, it's about how those mistakes are handled. In this case, Enterprise failed at both. Quick update: I appreciate that the response from Enterprise encourages customers to reach out to discuss their experience. However, I did exactly that on the same day the incident occurred. I contacted customer service and was told that someone would be reaching out to me in a timely manner. It has now been more than 10 days, and I have not heard from anyone. At this point, it is difficult to believe there is genuine concern about resolving the issue, as I would expect someone to have contacted me by now if that were the case.