Enterprise Rent-A-Car

Reviews

• NS

  Nina Starsja

  4 days ago
  1.0
  BEWARE OPTIONAL PROTECTION SCAM!!! MANAGER LAUGHED IN MY FACE!!! Thank you to the staff at Kernserville for causing me additional stress and money after my life-threatening car accident that totaled my personal vehicle and forced me to rent from their BS company. I authorized one day of their "DW/CDW protection." I explicitly stated I only wanted it for one day because I would be calling my car insurance company to add collision coverage to my own car insurance. The paperwork I signed showed DW/CDW as 8/17/26-8/18/26. I returned the car to another location on Sunday and they informed me I owed for 9 days of the DW/CDW. That staff member at the other location said they wouldn't charge my card and Kernersville would call me Monday to go over the charges. When I received the call Monday the staff member from Kville said I was being charged because in order for them to "remove" the DW/CDW during the rental I would have needed to bring the car back in for an inspection to make sure it was in good condition. That was never explained to me at the time of pickup, and was a blatant lie because when I called in to extend the rental on 8/26/26 I told them I tried to extend it online but it wouldn't let me do so without the extra charge for DW/CDW. Whoever took that call didn't mention anything about an inspection and today when I went to pick up a copy of the bill from the extremely rude manager, they did not charge the DW/CDW after the extension because according to him "We keep the coverage on until you tell us to take it off- That's what you signed on the agreement." The only agreement I signed was for ONE DAY. There was no apology that the staff didn't do a better job of explaining their BS contract. I tried to do the honest thing and follow their policy of having collision coverage, and by doing so I am now out $159.92. The vehicle was also dirty, had staining in the back, had a tire with low air, and several cracks in the windshield. I wasn't expecting a perfect car as this was an rental through State Farm insurance, but they absolutely did not try whatsoever with me. I told the manager I was very disappointed in their customer service and that nothing was explained to me. I asked if this was the best he could do and he said yes. The manager absolutely did not care, and when I told him I see why High Point was out of rentals and why they had a surplus at his location he LAUGHED IN MY FACE. I told him I was glad he finds this so funny and he would be getting multiple one star reviews. I immediately called Enterprise corporate and am awaiting a call from the area manager. I have never had such a bad experience from Enterprise in the past and I am not just disappointed, but outraged by how poor their customer service was during this experience.
• RD

  Rosa Dash

  Aug 25, 2026
  5.0
  Customer service is good
• KK

  Kip

  Aug 19, 2026
  5.0
  Go and choose your own choice and comfort, and travel with Enterprise Rentals.
• TB

  Tynan Bruso

  Aug 12, 2026
  5.0
  There was a mix-up between corporate and the store (not the stores fault). Corporate let me reserve a vehicle that didn’t exist on the lot. Steve called me before they opened to inform me. He also said he would be in contact if a car did become available. He didn’t have to do that. He then pointed me to a different enterprise. Will definitely be using Steve and his team in the future.
• AS

  Adam Sechrist

  Aug 8, 2026
  1.0
  It all started after I signed up and booked. I booked a full size SUV for a week. I called the next day to make sure it went through and they stated they might can only get me a van and that I might bed to try another location. I tried another and they didn't have any. Called to book Airport rental and they said the customer service rep says they'd get me a SUV to my location. I went to pick up and they had 5 large SUVs and asked which one I wanted. Seems they lied to Me. I also had to wash.