Enterprise Rent-A-Car

Reviews

• VW

  Victoria Windley

  Oct 7, 2026
  1.0
  Two experiences that ruined my experience with Enterprise. I usually have good experiences with the Kernersville location. The last two times I rented they gave my reserved vehicles to another customer. I book months in advance. The first time I let it go and gave them the benefit of the doubt. This last time was inexcusable. I came to pick up my rental vehicle and they no longer had it and tried to give me a smaller vehicle that would not work for the amount of people we needed the space for. I called and the young black girl put me on hold. I drove up there and I’m still on hold but I see her outside with other customers. So she just let me sit on hold for over 15 minutes and did not realize I was outside seeing her carrying on if I was not on hold waiting for a response on why they gave the vehicle I reserved to someone else. I always get a courtesy call to confirm my rental the day off/before but not this time. Once I let her know I was on hold she went back in and acts like she is looking into the mishap. Even the guy who was there, the manager I believe, he was too hush to help and seemed to avoid confrontation by carrying on with cars outside and other customers. No apology. Nothing. They need to evaluate who they have working for them because this is bad customer service.
• AA

  Angela

  Sep 24, 2026
  2.0
  I was not satisfied with my service regarding my car rental. Ashanti that helped me was very nice. But I was not impressed with the car rental .
• KN

  khai nguyen

  Sep 23, 2026
  1.0
  Be careful the people here.. not friendly… try to get money from you ….not friendly…over paid… when I have problems with them.. the lady do not want to talk just sit and play her phone… very upset with them
• GG

  gthoyas1

  Sep 17, 2026
  5.0
  Kimmie and Ashanti were exceptionally nice and professional during our 2 car rental from start to finish. We need more people in roles that provide excellent service and customer care. We appreciate both of you. GOD BLESS!
• NS

  Nina Starsja

  Aug 31, 2026
  1.0
  BEWARE OPTIONAL PROTECTION SCAM!!! MANAGER LAUGHED IN MY FACE!!! Thank you to the staff at Kernserville for causing me additional stress and money after my life-threatening car accident that totaled my personal vehicle and forced me to rent from their BS company. I authorized one day of their "DW/CDW protection." I explicitly stated I only wanted it for one day because I would be calling my car insurance company to add collision coverage to my own car insurance. The paperwork I signed showed DW/CDW as 8/17/26-8/18/26. I returned the car to another location on Sunday and they informed me I owed for 9 days of the DW/CDW. That staff member at the other location said they wouldn't charge my card and Kernersville would call me Monday to go over the charges. When I received the call Monday the staff member from Kville said I was being charged because in order for them to "remove" the DW/CDW during the rental I would have needed to bring the car back in for an inspection to make sure it was in good condition. That was never explained to me at the time of pickup, and was a blatant lie because when I called in to extend the rental on 8/26/26 I told them I tried to extend it online but it wouldn't let me do so without the extra charge for DW/CDW. Whoever took that call didn't mention anything about an inspection and today when I went to pick up a copy of the bill from the extremely rude manager, they did not charge the DW/CDW after the extension because according to him "We keep the coverage on until you tell us to take it off- That's what you signed on the agreement." The only agreement I signed was for ONE DAY. There was no apology that the staff didn't do a better job of explaining their BS contract. I tried to do the honest thing and follow their policy of having collision coverage, and by doing so I am now out $159.92. The vehicle was also dirty, had staining in the back, had a tire with low air, and several cracks in the windshield. I wasn't expecting a perfect car as this was an rental through State Farm insurance, but they absolutely did not try whatsoever with me. I told the manager I was very disappointed in their customer service and that nothing was explained to me. I asked if this was the best he could do and he said yes. The manager absolutely did not care, and when I told him I see why High Point was out of rentals and why they had a surplus at his location he LAUGHED IN MY FACE. I told him I was glad he finds this so funny and he would be getting multiple one star reviews. I immediately called Enterprise corporate and am awaiting a call from the area manager. I have never had such a bad experience from Enterprise in the past and I am not just disappointed, but outraged by how poor their customer service was during this experience.