Moore Buick GMC Truck, INC.

Reviews

• AR

  Ashlynn Rolinson

  Oct 6, 2026
  3.0
  3 stars because the people I’ve dealt with in the service department (and service lanes) have always been nice, knowledgeable, and professional in person, and so far I’ve been happy with the quality of the work itself. My biggest complaints are communication and the lack of loaner vehicles. I’ve had my vehicle serviced here 3–4 different times, and every single time I’ve asked about a loaner, they’ve been out. At this point, I’m not sure how many they actually have available. When you’re spending nearly $7,000–$8,000 in-house for something as major as a new transmission and your vehicle will be there for multiple days, I would expect either a loaner vehicle or some type of alternative transportation option for a couple days. I’ve been a GMC owner for 10+ years, every other dealership I’ve worked with has always found a solution when spending that much $ on a service. Communication has also consistently been frustrating. Anytime I ask a question and I’m told someone will call me back, I almost always end up having to track that person down myself because the call never comes. My husband is technically listed as the primary contact, but he is frequently deployed and unavailable. Every time I bring the vehicle in, I specifically remind them to contact me instead, and they note it in the account. Yet time and time again, they still call him and leave him a voicemail rather than contacting me. Meanwhile, I’m left wondering what’s going on with my vehicle or when it will be ready. When I eventually call for an update, I’m told, “We left a voicemail a few hours ago.” Yes—but you left it for the person I specifically told you would not be available, despite having my number and noting that I should be contacted. The actual service and the employees I’ve interacted with have been good, which is why I’m giving 3 stars. But for the amount of money customers are spending here, the communication and customer-service side of the experience (specifically the service lane area) really needs improvement. From here on out, I will probably take my business to the Wilmington or Raleigh location for anything more than an oil change, if available - especially for the loaner purpose.
• VS

  Victor Santiago

  Sep 16, 2026
  5.0
  Five stars for the Parts Department at Moore Buick GMC! I bought my truck new here years ago and handle all my maintenance with the dealership, but the parts team consistently goes above and beyond. Whether I’m ordering new accessories or tracking down specific replacement parts, the experience is always top-notch. A huge shoutout to John, he and his entire staff are exceptionally polite, knowledgeable, and always eager to help. Every interaction with them has been a great experience. Highly recommend them for any parts or accessories you need in Jacksonville!
• BA

  Buck Allen

  Sep 16, 2026
  1.0
  Bought a brand new GMC 2500HD IN 2023. I take my truck in for lube,oil & filter. Get the truck back and none of the zerk fittings on the truck had been greased. So I take it back and was told that they do not grease them unless you ask for it. This happened twice. While towing my 14k lb fifth wheel the truck kept turning off trailer brakes. Took it in twice and ask them to check it out. Get the truck back and was told there was no problem. Next trip towing 5th wheel to Talledega trailer brakes turn off again in Columbia SC it was after hours no dealer was open. So I make to Talledega. When we leave trailer brakes work for about a mile and truck turns off trailer brakes. Stop at Chevy dealer in Burgaw NC and they diagnose problem in 10 minutes. Replace brake control module and it has worked fine every since. Now I have to put 700 dollars in rotors on the front of truck from truck disconnecting trailer brakes and getting rotors hot. Talk to service department at Moore about it some help on repair and the guy says we replace rotors all the time. Truck only has 33k miles. All they had to do the first time was replace brake controller under warranty and i wouldn't have this problem.
• HL

  Heather Lisk

  Sep 15, 2026
  1.0
  I purchased a gmc Yukon xl from this dealership back in July & from the time I got it home (I drove 2.5 hrs) I started having issues. The sales team assured me they do very thorough checks & said this Yukon was in very good condition. The service suspension system alert came on before I even got it home & I immediately called them & had to take it to a local gmc dealership after insisting I shouldn’t have to drive 2 1/2 hours back to them when they should’ve checked this in the beginning. Two weeks later I had to pay a bill to get the front brakes and back brake pads replaced because they said that they checked those and in fact they did not and I also had to get two tire pressure sensors replaced. Now the Yukon idols very rough when at a standstill they would not let me give this vehicle back to them and do a buyback only after a week and refused to do any further help with replacing anything even though they stated that they did have a 30 day warranty on this vehicle that I bought. Do not recommend this dealership.
• JI

  JML Group Inc.

  Aug 31, 2026
  1.0
  This place is a joke. My 6.2L Yukon Denali had been in the shop for over 30 days total. 1st time was for a full engine replacement. Burned the oil according to the techs. Camshaft and bearing failure, leads to catastrophic engine failure. (Which now we know is a known problem for gm) nation wide. During the motort swap repair a mouse got inside my vehicle and ate my floor mats (weird I know). The service dept leaves windows down and doors wide open on vehicles at night apparently. They gladly swapped the damaged mats out! Great no problem. Transmission issues arrived not even 3000 miles later. 2nd time to which was under warranty as well. And again a mouse chewed my floor mats, only this time RJ said he would order them and left me hanging for now weeks on end. I pay way too much money for this new vehicle to have these problems. Not to mention the $1000s I spent on vehicle rentals. I want my floor mats replaced and or take this lemon off my hands.