Enterprise Rent-A-Car

Reviews

• LL

  Luke

  4 days ago
  5.0
  We recently rented a vehicle from this location. We were assisted by Sabian Singer for the rental car experience. Sabian was very professional, helpful, and answered all of our questions with confidence. With employees like Sabian assisting customers, the entire rental car experience was pleasant. I highly recommend renting your next vehicle with enterprise at this location.
• JH

  Joe Hil

  Aug 14, 2026
  5.0
  Enterprise here in Jacksonville, nc on western blvd has great professional customers services and goes out of their way to please and help me and family. That's why I have used Enterprise for well over about 12 years. Keep the services up to the men and women at this location. Great 👍 JOB
• FS

  Felix Sendejas

  Aug 12, 2026
  1.0
  I had a confirmed reservation to pick up a rental car, only to arrive and be told no vehicles were available. I was promised a car by 11:00 AM and told I would receive a call, which never happened. I had to call back myself at 1:00 PM and was then told a car was available, but I needed to arrive within the next “few minutes” because they could not hold it. A reservation and a promised callback should mean something, and this situation was handled very poorly.
• AL

  Amy Lyman

  Jul 30, 2026
  1.0
  I had a very disappointing experience with Assistant Manager Cameron at Western Blvd location. I reserved a luxury vehicle (BMW or Mercedes class) well in advance, only to arrive and be told that not only was my reserved vehicle unavailable, but there were no vehicles available at all. The only option I was offered was a minivan, which was completely different from what I had paid for. When I asked if a discount could be provided since the vehicle I reserved wasn’t available, Cameron simply said no. He stated he had vehicles coming in for the day and would call me as soon as one became available, no call. Very unpleasant and unfair experience.
• TT

  TristanK

  Jul 21, 2026
  1.0
  I had a very disappointing experience at this Enterprise location last Saturday. I’ve already filed a complaint with Enterprise Corporate, but I also wanted to share my experience here. Last week, my personal vehicle had broken down and was in the shop, so I made an online reservation for a Toyota Corolla (or similar) to be picked up at 9:00 a.m. on Saturday, July 18. Saturday morning, I took an Uber to this branch and arrived a little early. When I checked in, I was told they did not have the car I reserved and that they might not have it until sometime that afternoon, though they couldn’t guarantee that either. Then, they offered me a 15-passenger van. I expressed that I wasn’t comfortable driving a vehicle that size and that it wasn’t comparable to the sedan I had reserved. Instead of helping me locate another comparable vehicle, I was instructed to call another Enterprise location myself to see if they had anything available. I waited about 30 minutes for that location to open, called them, and thankfully they had a minivan available that I agreed to rent. After I let the employee know that I had found another vehicle, I asked whether there would be any discount (since I now had to rent a vehicle that was $30 more per day than the sedan I had reserved). I was told no, although they did offer me a ride to the other location, which I appreciated. What disappointed me most wasn’t that my reserved vehicle wasn’t available. It was the lack of customer care and service afterward. At no point did anyone apologize for the inconvenience or take ownership of the situation. No effort was made to locate a comparable vehicle on my behalf, and I was left to solve the problem myself. I was also told they had called to notify me in advance that my reserved vehicle wasn’t available, but after checking my call log, I found no record of any call from the branch. I understand that employees can’t always control inventory, but they can control how they treat customers. A sincere apology, proactive communication, and a genuine effort to find a reasonable solution would have made my experience here very different.

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