Randy Marion Buick GMC Truck

Reviews

• BB

  Brittany Boykin

  3 days ago
  1.0
  While I didn’t buy from them. I wouldn’t either! I went with someone who did buy from them and to say the deal was rushed, is an understatement. They made her give a “nonrefundable deposit” over the phone or they were going to sell the Yukon to someone else! Even though she had been talking with them. She hadn’t even gotten to test drive it until she went to pick it up. They put all these hidden fees in the loan totaling over $4,500 in addition to the loan amount. $3k of it was for a 20k mile warranty? That’s crazy! And they sold her a suv that smells like it belonged to a drug dealer! 🤢 It was awful because when the ozium fogger treatment they put in it went away she couldn’t drive it! She is paying for something she can’t drive or even put her kids in and I am talking babies the dealership knew she had! And still deceived her but claimed they were going to make it right. Strung her along, wanted to put her in something older, and claim she was upside in the drug smell suv they sold her she had not had two months! They have not made it right. And never had any intention of doing so stay clear and save yourself some misery.
• DO

  Dameion Owens

  Oct 15, 2026
  1.0
  They have a new guy there who seems to be only concerned with upselling and reviews. Customer service is definitely lacking. Last time I went in everyone barely looked at me as if I should’ve went somewhere else. Didn’t even report my service and now it looks as if I’m not getting my preventative maintenance done. This place is getting really weird.
• DB

  Darius Bowser

  Oct 14, 2026
  2.0
  I do not like leaving negative reviews. However, as a whole my wife and I are happy about our cars, however we wouldn’t come here again to purchase another vehicle.
• MS

  Marsha Stroud

  Oct 5, 2026
  5.0
  The service department especially Chandler Medeiros & Chris Brenner seemed to have put alot of time and energy into dealing with my warranty company and keeping me informed and satisfied to the best of their ability. Not so much for Assurion and LKQ Parts that they forced on us.
• SL

  Stewart Lucas

  Oct 2, 2026
  1.0
  I purchased a new 2026 GMC Sierra Denali in July 2026. At the time of my purchase GMC was running a financing deal of 1.9% and no payments for 90 days. The day after my purchase I went to pick up the vehicle and I told the finance manager I noticed he marked payment due at 45 days. He told me he would call GM on Monday when they opened. I followed up for weeks and nothing was ever done about this. I called GM and they told me the dealer would need to reach out. The finance manager quit answering my calls. I finally got in touch with a manager and he told me that I should have stated at the time of purchase that I wanted the 90 days no payment. As the customer I am responsible for making sure that the dealership offering certain deals gives me those deals. After all of this I get my registration in the mail and a letter telling me that they were unable to get my tag due to a hold on a registration for a tag that had not been returned on an old vehicle. They sent a check to reimburse me for what I had paid to them for my tag. The check was for only 1/3 of the price it actually cost me to get my tag. The sales team I worked with was very helpful but once it got turned over to finance the customer service went out the door. This is a true statement of this dealerships values when it comes to customer service, make the sell and then it doesn’t matter.

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