Randy Marion Buick GMC Truck

Reviews

• BG

  Beth Guffey

  5 days ago
  5.0
  I recently had an excellent experience at Randy Marion GMC. From the moment I walked in, the staff was very friendly and knowledgeable. Sammy took the time to help me find exactly what I was looking for. He made the entire process smooth, stress-free and made sure I got the best deal possible. He never rushed or pressured to make a decision. Nate took the time to set up my on star, explain all the apps and how to navigate through all of. A huge Thank You again to Sammy and Nate y'all really were amazing!! I highly recommend to anyone looking for a vehicle go.check out this dealership, you won't regret it!!
• SK

  Stephanie Korczynski

  Aug 27, 2026
  5.0
  I had a great experience purchasing my new Yukon at Randy Marion in Huntersville. Steve Rogers was thorough and patient throughout the entire process. He took the time to walk me through all of my options, answer every question I had, and make sure I understood everything before making a decision. I never felt rushed or pressured, which I really appreciated with such a big purchase. Aide was also great to work with and helped make the buying experience easy. And a special thank you to Kevin in finance! My young son had to join us for that part of the process and Kevin was so kind and patient with him. He made what could have easily been a stressful situation feel comfortable for us. This was definitely a positive experience and if you’re looking for a GMC, I highly recommend this team at Randy Marion in Huntersville.
• WS

  Wayne Saxon

  Aug 24, 2026
  1.0
  I saw I was working with huntersville on a vehicle I saw on line, but was in Burlington & I wanted to have brought to huntersville dealer which they do. However when they checked with Burlington they said was not ready for sale. However it was clean & all pictures inside & out plus price & everything showed it was for sale. Was on line.. Then they came back & said a deposit was on it & waiting approval…a week later I found out it had not been sold, but still a deposit waiting approval again.. then say again under Edmunds.cars the price had Dropped…so I called… again & it was explained to me the reason everything still SITTING & not open for sale was THE PERSON THEY HAVE BEEN HOLDING IT & WOULD NOT SALE It BECAUSE the person was A FRIEND OF the HEAD SALES PERSON OR THE MANAGER 😡😡😡 I Am A Serious BUYER….Steve at Huntersville is the only person that was any help to me….. NOT VERY PROFESSIONAL or A WAY TO RUN A BUSINESS….for a dealership to have employees like that does not say much for the Burlington Dealership…. If shopping for vehicle in Burlington I Would Not Waste your Time obviously the dealers employees FIDUCIARY is not for his OWNERS or CUSTOMERS. SHOWING FAVORITISM instead of Making a deal…still weeks & Still holding Got THEIR FRIENDS 😡😡😡😡😡
• JR

  John Reeves

  Aug 18, 2026
  5.0
  Great experience from start to finish! I recently purchased a new vehicle, and I couldn't be happier with the outstanding service I received. My salesperson, Aubrey Cross, was knowledgeable, patient, and genuinely listened to what I was looking for. She worked hard to find the right vehicle while making the entire process smooth, transparent, and stress-free. What impressed me most was her dedication to helping me secure a monthly payment that fit comfortably within my budget without any pressure or surprises. The entire dealership team was professional, friendly, and committed to providing exceptional customer service. If you're looking for a dealership that truly values its customers and goes the extra mile, I highly recommend this team. Thank you for making my vehicle purchase such a positive and enjoyable experience!
• GS

  Gabrielle Stafford

  Aug 14, 2026
  4.0
  Edit to add: After I posted this review, Aubrey reached out to me and explained that she hadn’t seen my previous messages. She went through the extra steps to make things right. They ended up replacing the missing Denali emblem, and filled my vehicle up with gas. While I still stand by what I originally said and how I felt about the situation at the time, I truly appreciate Aubrey for taking the time to address my concerns and turn the situation around. We had a great experience with the dealership up until the car was sold and they received their money. Unfortunately, after that, the communication and customer service completely changed. My vehicle was sold with the understanding that some cosmetic work would be completed by the dealership. The work was done within the timeframe we were given, but when the vehicle was picked up, I noticed they had removed the Denali badge on drivers door to complete the repairs and never put it back on. I was told a new badge would be ordered and that I would be contacted when it came in. After a week of not hearing anything, I reached out and was told the badge was on back order and that I would be contacted as soon as the parts manager received it. My husband then called the parts department at the dealership and was told they actually had the badge in stock. When I followed up about that, I was given a completely different explanation which was that the body shop was sending the original badge back because they didn’t want to pay out of pocket for the missing badge. I reached out afterward to express how frustrated and disappointed I was with the situation, and I never received a response. I truly enjoyed working with this dealership before the sale, which is what makes this experience even more disappointing. I understand that mistakes happen, but the lack of communication and the conflicting information afterward has left me feeling very frustrated. Once the sale was finalized, it unfortunately felt like the level of customer service completely changed.

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