Hillsborough Chrysler Dodge Jeep Ram

Reviews

• CW

  Chris Westerfeldt

  3 days ago
  5.0
  I visited this dealership to look at this Hyundai Kona they had for sale. They had it ready for me to test drive, and the salespeople were all very friendly, knowledgeable, and helpful. I like the car so much that I traded in my Ford Focus and bought it. This is a great dealership. I will be coming back for service. I highly recommend you consider them when looking for a newer used car!
• DH

  Danielle Huckel

  4 days ago
  5.0
  I'm from out of town and this place is Amazing! I broke down not only did they treat me like family but provided me everything along the way. Fast service, great accomodations and smiles. I know dealing with things like this can be so stressful but I only felt stressed before coming here. Highly recommend!
• JC

  John Clark

  4 days ago
  5.0
  Best buying experience I’ve ever had. Was not rushed or pushed. I told them what I wanted they didn’t try to talk me into something else. 10 out of 10 buying experience
• CT

  christopher thomas

  Sep 29, 2026
  5.0
  I didn’t visit Hillsborough Chrysler Dodge Jeep Ram as a customer. I showed up as a complete stranger in distress—and the way they treated me says everything about this place. I was moving from Atlanta to New York City, making the drive by myself in a moving truck with a trailer in tow. About halfway through the trip, I stopped for gas off the highway in Hillsborough, NC. At this point, I was feeling pretty good about how the drive was going. That confidence lasted until I tried to pull out of the gas station and hit one of the barriers protecting the gas pumps. After backing up and trying to pull out a few times, I convinced myself I had enough clearance, and tried again. Nope, I hit it again. Because apparently once wasn’t enough. I finally got the truck and trailer free, but immediately felt something dragging. When I got out to inspect the damage, I saw that a pipe on the trailer had bent and was now rubbing against the tire. I figured, “I can bend that back.” I couldn't. I tried again using a metal bar from the truck. Still nothing. At that point, I knew there was no way I could safely continue the rest of the drive to New York with the pipe rubbing against the tire. I’d already been sitting at the gas station for about an hour, and it was now around 5:15–5:30 PM. That’s when I noticed Hillsborough Chrysler Dodge Jeep Ram right behind the gas station and decided to take a chance and ask for help. I walked in and explained my situation to the receptionist. I’m writing this about a week later, so please forgive me for not remembering her name, because she absolutely deserves recognition. After explaining everything, a customer came in to pick up his vehicle. She asked me to hang tight while she helped him, and I remember standing there listening and thinking about how thorough she was. She went over everything with him and even noticed that he was nearing the end of his warranty and asked whether he wanted to consider a maintenance add-on. Once she finished helping him, she immediately went back to trying to help me. She checked to see if anyone from the service department was still there, but everyone had already left for the day. Instead of simply saying, “Sorry, we’re closed,” she told me she would ask the service manager if there was anything he could do. The service manager came out, listened to what had happened, took a look at the situation and told me to hang on while he figured out if he could help. A few minutes later, I was inside talking with the receptionist when I happened to look over toward my truck. There was the service manager—with a pry bar in his hand—already working on my trailer. I hadn’t purchased a vehicle from them. I wasn’t there for a scheduled service appointment. I wasn’t even from North Carolina. I was simply someone passing through who needed help, and they helped me anyway. A short time later, the pipe was moved away from the tire, the trailer was safe to drive, and I was back on the road to New York. I cannot express how grateful I was in that moment. You learn a lot about a business by how they treat someone when there’s absolutely nothing in it for them. If this is how the team at Hillsborough Chrysler Dodge Jeep Ram looks after a complete stranger they had no obligation to help, I can only imagine the level of care they give their actual customers. Thank you to the receptionist who refused to just send me on my way and to the service manager who came outside at the end of his day, grabbed a pry bar, and got me back on the road. You both turned what could have been a very bad ending to an already long moving day into a story about kindness that I’ll remember for a very long time. Five stars—and very well deserved.
• FA

  Frederick Alston (Alston)

  Sep 22, 2026
  1.0
  I am thoroughly disgusted with the service I received from Hillsborough Ram and, in particular, the response from service manager Jimmy. I brought my Ram 4500 in after the check-engine light came on. What was initially presented as a simple fuel-filter issue turned into a repeat of a repair the dealership performed in July—a repair that previously left me without my truck for approximately six weeks. This time, they repaired the same part again but still charged me $419 for a fuel-filter change. There was no apology or meaningful acknowledgment that the earlier repair apparently failed to correct the problem. When I raised my concerns, Jimmy told me that he was the service manager, that he did not care about my complaints, and that I could call Topher or Topher’s manager, Brian, if I was dissatisfied. This Ram 4500 is a commercial truck, so extended downtime directly affects my business and income. I expected the dealership to stand behind its work, communicate professionally, and make a reasonable effort to address a repeat problem. Instead, I received an additional bill and a dismissive response from the person responsible for managing the service department. Based on my experience, I cannot recommend Hillsborough Ram’s service department. I hope dealership leadership reviews how this matter was handled and contacts me with a fair resolution.

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