Gerber Collision & Glass

Reviews

• AH

  Alvin Herbert

  Oct 5, 2023
  1.0
  My daughter's car that I got for her was hit, and State Farm told her to take it to the Gerber Collision & Glass located on 255 Parris Ave., High Point, NC 27262. The manager there made complaints to State Farm concerning the car, and then refuse to do any repairs on the car. On a three way call with my daughter and the State Farm agent, this same manager proceeded to fuss and cuss at my daughter while on the same phone call. He made accusations that my daughter was using the accident to get her car fixed from previous accidents, which was not the case. With the State Farm agent still on the call, this manager belittled my daughter to the point that she started to cry and very upset. She was told to come get the car, because they would not be doing the repairs on it. On 10/04/2023 I when to the place to pick up the car, and I expressed my feelings concerning the incident about the phone call. That same manager that had all that to say towards my daughter walked out of his office, and proceeded to try to defend himself concerning the phone call. During this exchange he never apologized for his actions, but doubled down on what he said during that conversation. After I said my peace he then when to get the key for the car. When I went out to the car I saw that they did not even put the car back together, and all of the parts that were taken of the car was in the back seat of the car. The Manager's name is Lane Maurray, and if this is any indication of how your company is ran I will not be doing any business with you. I am also going to take a complain to State Farm concerning this business and yours. The funny thing is that I have dealt with your company before, and I liked the way that you use to do good work. This is all changed. SSG(R) Alvin Herbert
• JF

  Joshua Fussell

  Jan 22, 2019
  1.0
  I have schedueled 3 times to get my car looked at and fixed. Part is a workmanship issues, i have clear coat peeling off my car and turning yellow in a number of spot. It has been 2 and half months trying to get this fixed. I am sure no body lol ikes to work on things twice. So i figured they would be hesitant. After explain i will pay out of pocket for fixing other things i just needed a qoute. So i just explained to them that i will be picking up my car and going somewhere else. Huge waste of my time and other's time! I will recommend that everyone take their vehicles somewhere else!
• KP

  Kyle Parrish

  Jan 2, 2015
  1.0
  I took my car here after hitting a deer. USAA insurance said this was a recommended body-shop, but I really wish I had taken my car somewhere else. When I picked up my car there was dust every where in the interior, my passenger side door had a ton of problems, and my front grill wasn't fully installed. It's unbelievable how incomplete the entire job was. I had to reinstall the grill (they left half the clips undone), my key barely works on the passenger door anymore, the entire interior door panel is still loose (they probably left half of the panel unclipped too), and had to clean the whole interior. Unless you want to re-do a lot the work yourself and spend a couple hours getting body-shop dust out of your car, you're better off finding another shop.

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