Safelite

Reviews

• LP

  Lynn Proctor

  4 days ago
  5.0
  Safelite responded in a very reasonable timeframe replaced our Silverado windshield. Very friendly and efficient.
• SD

  Stephanie Dunn

  4 days ago
  5.0
  Excellent experience. I needed my front windshield replaced. It was Easy to make appointment and due to my car needing calibration after window replaced, the appointment system said I had to do it at the facility. As soon as I got there they were ready the girl checking me in was very kind and said service will take up to 3 hours. It took under 2. Very please with Safelight. One small recommendation *** please get some tables so customers can easily work while waiting***
• PV

  Priscilla Vermilion

  Oct 6, 2026
  1.0
  Lifetime warranty is basically a joke and my concerns were not addressed & fixed, costing me additional $350 beyond the deductible I paid. I had my windshield replaced at the Hickory location in July for a crack. Afterward I followed the instructions of driving and not going through a carwash etc. The following day when my husband drove the car, he noticed that there was a wind like noise. So we set up a warranty appointment to have it checked out. We thought maybe it was a simple trim or vent piece that might be causing the noise. Per the instructions, they were meant to detach and reset the whole windshield. My husband was told the windshield was fine and was sent away. I then called the warranty number back, and made a second warranty appointment at the Winston Salem location. The instructions per the warranty call, was for them to detach and reset the windshield by a senior technician. I was then told that the manager and the senior tech had "checked the seal" around the windshield and was told that the noise was probably due to the "difference in the curvature of the windshield". I was again, sent away. At this point, I had lost a day of work for the initial replacement, and 2 days for the wasted warranty appointments. My husband made arrangements with a local glass shop. They found the problem right away. When the original replacement was put on, the seal was applied to the windshield, which missed a curvature in the body frame of my car, leaving a gap that allowed wind to come in. I paid an extra $350 for this to be done. I have included a photo that shows where the original manufacture seal was, and where the seal left a gap. Had they actually removed and reset the windshield at the first appointment, they probably would have figured this out. Now, I understand that my warranty with Safelite is now void as I had someone else reset the windshield. But I did call the warranty number, and gave them opportunity to refund me for the extra $350 I had to spend to have someone else fix the problem I had been turned away for. To which neither location responded. I am utterly disappointed by the service and how they handled the warranty appointments. **This review is posted on both the Hickory and Winston Salem location, as both were involved in turning me away at my warranty appointment.
• TK

  Tiffany K

  Sep 30, 2026
  5.0
  Mark w Safelite did an excellent job replacing my windshield - at my home! He called prior to arrival, was friendly, and took less than 90 mins to complete the job. Super convenient & highly reccommended. Thank you!
• JH

  Josh Hutchins

  Sep 26, 2026
  1.0
  I paid $368.55 for a windshield scheduled it for a week in advance and then after the technician removed my cracked windshield and was in the process of replacing the new one I got a text message saying that I owed another $53 I spoke with three different people and not one person can tell me what that charge is for

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