Enterprise Rent-A-Car

Reviews

• TS

  Tylette Shepherd

  4 days ago
  1.0
  I picked up a rental in Richmond, VA. The first car was smokey so I waited for them to get another vehicle from another location. I had no problem with the short wait. I get the vehicle and head to Florida only to notice a wobbling tire. I went to the Enterprise in Henderson, NC and they said all of their vehicles were rented so I could go to the Enterprise in Durham which was 40 minutes away to get a vehicle because they have more cars to rent. I get to that location and they told me they are sold out and can't get me a car.
• BP

  Bobby Powell

  Apr 24, 2026
  5.0
  From the moment I called to the morning I picked up the rental to when I took it back the staff at your Henderson location was great! They were very helpful, knowledgeable and professional.
• KW

  Kanika T W

  Apr 15, 2026
  1.0
  I am a frequent Enterprise customer and a Plus member, and I had just returned a rental days prior at another location. I know the level of service that should be expected. This was not it. My car began overheating and I pulled over just a block away from this location. I called for help, explained I was stranded, and was told they had multiple vehicles available, including SUVs. I also made it clear I needed a one-way rental to Wake Forest. The representative expressed hesitation and stated they “lose the car” when it is a one-way rental. Within minutes of confirming my reservation, the same employee called back and suddenly said no SUVs or other cars were available except a Mitsubishi Eclipse. While on the phone, I clearly heard another employee say, “we have seven on the lot.” When I questioned the inconsistency, he became defensive, denied it, and then hung up on me and told me to find another location. As a loyal customer and community leader in Henderson, this was unacceptable. As someone who understands the real challenges people face, this was beyond disappointing. Businesses like this should operate with integrity and care, especially in moments when people are in vulnerable situations. That did not happen here. I will be escalating this matter.
• RP

  Ray Pegram

  Apr 8, 2026
  5.0
  Henderson Enterprise was very professional and accommodating to the rental car experience. The staff was friendly... 5 star experience...
• ET

  Enesa Terry

  Feb 23, 2026
  1.0
  Rude I could go on but all of them need to be fired in the Henderson office. Your driver hit me on your car the insurance company was Enterprise. All I asked was the car going to be taken off my insurance and put on theirs? I received a very rude response. I told them my lawyers would handle the situation further. I just want my car fixed.

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