Enterprise Rent-A-Car

Reviews

• JH

  Jackie Howard

  Aug 12, 2026
  1.0
  My experience with enterprise was terrible to say the least!!!!! I will never ever do business with them !!! & I will never recommend them to anybody!! Not even my dog !!!
• JC

  James Cahayla-Wynne

  Aug 2, 2026
  5.0
  My wife and I rented a car from here while our car is in the shop. Eleanore was great at finding us a car that both met our needs and would be covered by our insurance. She was very personable and great with our kids. She took the time to explain the process of going through our insurance, all of the features of the car and how to get in touch with her during our rental if we needed any assistance. She is a very capable employee who is clearly very knowledgeable and cares about providing a great experience. We highly recommend using this location if you need to rent a car.
• MM

  MR

  Jul 31, 2026
  1.0
  Giving your customers more than one day notice when you KNOW you don’t have the vehicle size reserved would be a great start. Not to mention I didn’t even receive the call within 24 hours either. I happen to call up there ( thankful I did ) to ask a question about our rental and the receptionist then told me the news. Now we have to scramble last minute and hope to find another rental. Side note: according to the receptionist you have been booked out with the size I reserved for weeks. Absolutely terrible to put someone in this situation. We have always used this location for rentals but will not be any longer. You have highly inconvenienced our family and put us in a bad situation with little to no time to find a replacement option. I will no longer recommend this location and highly advise anyone reading this review to BEWARE!
• SF

  Susan Flake

  Jul 25, 2026
  5.0
  Everyone was polite and efficient. My rental was very clean and had a full tank of gas. I was picked up and returned to the body shop where I left my vehicle. I can’t say enough good things about Enterprise. I would highly recommend and would definitely use them again.
• MN

  Mr. Neftalino

  Jul 14, 2026
  1.0
  This experience started with a phone call to Enterprise Corporate. While scheduling my rental over the phone, I was led to believe that I could rent a vehicle for one day and leave my personal vehicle overnight at the rental location. The next day, I received a call from this location to confirm my reservation details. Once again, no one informed me that I could not rent the vehicle for only one day or leave my car overnight, even after I asked about it. The staff was also very persistent about explaining the security deposit, which became frustrating considering the number of issues I later experienced. On the day of my rental, I called the location one more time to let them know I was on my way. Again, no one mentioned that I would not be able to rent the vehicle for just one day. When I arrived, I checked in and was asked for my ID before being taken to the parking lot. The vehicle was still wet, and I had seen it being cleaned just before I arrived. It was clearly rushed. As shown in my photos, the cleaning was incomplete and below expectations. The vehicle had not been properly vacuumed, including under the seats, making it obvious the cleaning was only partially done. While we were in the parking lot completing the walk-around, the employee processed my payment and then informed me that because the following day was a holiday and the weekend was approaching, I would be charged for two days instead of one. I had already spoken with Enterprise three separate times before arriving, and no one mentioned this policy. After I questioned it, they blamed their reservation system for not informing them and even admitted that other customers had complained about the same issue. I was then told that I could not leave my personal vehicle overnight, despite having specifically discussed this over the phone beforehand. After further conversation, they explained it was because of the area and the risk of vandalism. This left me completely unprepared since I had arrived alone, expecting to leave my vehicle there. At no point before my arrival did anyone inform me of this policy or offer any alternative solutions. I was left to figure out what to do with my own vehicle. Unfortunately, the problems did not end there. During my trip, the rental vehicle stalled four different times, putting both my family and me in a dangerous situation. The vehicle appeared to activate some type of "safety feature," but no one could explain why it would not accelerate properly. While driving on the highway, where traffic was moving between 75 and 80 mph, the vehicle would not accelerate past 65 mph and would actually brake when I pressed the accelerator. I immediately called this rental location, but they could not tell me what was wrong with the vehicle. Instead, while I was stranded on the side of the highway, they simply told me to figure it out myself or contact another Enterprise location nearby. Thankfully, after turning the vehicle off and back on several times, I was able to get it moving again, but the same problem continued to happen throughout the rental.

Frequently Asked Questions About Enterprise Rent-A-Car