Enterprise Rent-A-Car

Reviews

• BB

  Brooke

  6 days ago
  1.0
  This has been the worst car rental experience I have ever had. My husband called the location and after getting through, was hung up on multiple times. He reserved a car and they did not have any available, despite telling us multiple times that they would when he confirmed the day before. If you don’t have cars available, don’t let people book them & don’t confirm it it’s the customer the day before! Also, the fact that we waited to speak to someone and then when we finally got through, my husband was hung up on not once, not twice, but all three times he called (as in, someone picked up the phone JUST to hang up, he didn’t speak to anyone), was absolutely unacceptable. Do better, enterprise.
• BL

  BigBos LilWop

  Jul 3, 2026
  1.0
  Would not recommend this place to anybody! I don’t understand why they let you book reservations and the time come to pick the car up there’s never any cars “available” like it’s ridiculous
• RE

  Ross Ellis

  Jun 19, 2026
  1.0
  ZERO Customer service. No cars available after reserving. No response for updates or from complaints. My insurance company secured a rental for me at this location after my wife's car was the victim of a hit and run. Enterprise called me several days ago to schedule an appointment time to pick up the rental. This Friday morning I drove my wife (who had to take time off from work to go) 20 miles for the scheduled appointment. We were advised they only had one car on the lot and it wasn't released in their computer. They said to try back later this afternoon. 40 mile round trip wasted. They could have at least called and rescheduled knowing I had an appointment and they had no cars available. Update - Called Customer service and filed a complaint at 11:11am. I was told that what happened was unacceptable, that they would forward it to management, find me a car and call me back. It is now 3:30pm and nothing. My wife's car has to go in the shop Monday. It's Friday and looking like she'll have nothing to drive. Went back to Enterprise website - complaint chat - told me they couldn't say when I might be contacted - to call the Greenville location back myself and "cut out the middle man". REDICULOUS! Update 2 - Called local office as advised - Redirected me to corporate! Was told they probably had their phones forwarded because they had no cars! I suppose I am supposed to make another 40 mile trip to check the status of my rental because they won't call me back with info and won't answer the phone at the location? -- I give up. Update 3 - tried once more - redirected to corporate again - guy said he would contact all locations near my zip code and someone would call me. - Now 6:07pm - Nothing. Hit the complaint chat again just to vent. - was told my case was being upgraded to the highest importance! wow! Still nothing. Update 4 - Saturday - 11:00am - Managed to contact the Greenville location by phone - was put on hold for 30 minutes - then transferred to corporate again. I was advised he would have me a car at the Greenville location in the morning, to go pick it up. I told him I needed a phone call from the local office confirming the car was there and ready before I drove to Greenville again. He then decided to do some "checks". He then responded that the earliest they might have a car ready was Thursday, that there was nothing available near my Zip Code! I asked why they made the reservation with no car available. He stated it's first come - first serve and a walk-in probably got the car I had reserved. What's the purpose of a reservation then???
• JJ

  Jason

  Jun 15, 2026
  5.0
  Thanks to Max we got the vehicle we needed. Super friendly person and very helpful. All around great experience.
• DC

  Deshawn Cherry

  Jun 5, 2026
  1.0
  What is the point in reserving a vehicle WEEKS in advance and them calling 2 days before to confirm if they just not going to have the vehicle at all? Not even a call before I showed up to say we don’t have a vehicle on the lot. Very poorly handled.

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