Enterprise Rent-A-Car

Reviews

• EK

  Edwardo King

  1 day ago
  5.0
  I Enjoy renting from here.
• DD

  DLee

  Oct 6, 2026
  5.0
  Very pleased with my experience everytime I need Enterprise they definitely come through. Job well done to everyone 👏
• DD

  diamon3301

  Oct 5, 2026
  1.0
  I would NOT recommend this location. I booked a premium Pickup two weeks ahead of time. I confirmed my rental two days before the scheduled date over the phone and confirmed I would be picked up by THEIR driver (Due to not wanting to leave my car unattended). The date comes and I hear nothing from a driver or anything at the scheduled time of my rental. I called and they said it was not in the system to be picked up and that they would send a driver right away. 30 minutes go by and I still hear nothing. I had to call several times to reach someone because someone would pick up the phone and hang up. I decide to drive there and they tell me they don’t have a pickup but offered a Honda civic even though I paid for a premium Pickup. They did not have anything else to offer nor did they explain why the pickup was not available. No one called me and told me that they would not have a pickup. So I had to go to another enterprise and pay an additional amount to rent a SUV because the reservation didn’t transfer to the new location as well as pay for parking. This location is unorganized and unprofessional.
• AM

  Allie Morrison

  Sep 28, 2026
  1.0
  ⭐ 1 Star I’ve rented from this Enterprise location before, and during my previous experience I was able to see what was available and choose the vehicle I wanted. Unfortunately, today’s experience was completely different. When I arrived, a vehicle was simply brought around front for me. I wasn’t shown what was available, given any options, or told that this was the last vehicle in the category I had reserved. I only learned that after I started asking questions. I explained that based on my previous experience at this same location, I thought I would be able to see what was available and choose what I wanted to drive. I asked what other vehicles might be available and mentioned that I would be open to upgrading if there were other options. For some reason, one employee took offense to my questions and characterized me as being “angry and upset.” I was genuinely surprised by that characterization because I was simply asking questions and explaining what I had expected based on my previous rental experience. In fact, well before the situation escalated, I specifically apologized to her if anything I had said had come across the wrong way or offended her. I told her that I thought there had probably just been a miscommunication and that I was simply trying to get everything resolved. I made a genuine effort to clear up whatever misunderstanding had occurred and move forward with the rental. Unfortunately, that didn’t seem to matter. Once she had decided that she was offended by our initial interaction, she seemed determined that I would not be leaving that location with a vehicle regardless of what I said afterward. She ultimately involved her manager and said she was not comfortable renting me a vehicle from that location. That is what I found most troubling about the entire experience. A customer should be able to ask questions about the vehicle they are being assigned, explain what they thought the process would be, and even attempt to resolve a misunderstanding without the interaction escalating to the point of being told they will not be allowed to rent a car. I walked in expecting a normal rental experience and was simply trying to understand my options. I even apologized for a misunderstanding that I never intended to create, yet the situation continued to escalate anyway. Based on this experience, I would not recommend this location. Apparently, asking questions about what you’re being assigned can turn into a much bigger ordeal than it ever needs to be.
• TP

  Tony Parker

  Sep 9, 2026
  1.0
  Oh, Enterprise, you should have fulfilled your promise and obligation. I was told that Enterprise would gladly take care of moving me to SUV from a compact vehicle, and would contact Gieco to make this happen. I have two knee replacements, and the person who I worked with and I had a good chuckle about me trying to fit into a Corolla. Imagine my surprise when I learned my card was charged an additional $135. Instead of correcting this internally, I was sent a copy of the invoice to deal with the charge myself. Honestly, the staff was great, but this is a case of customer service gone wrong. Very wrong.

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