Enterprise Rent-A-Car

Reviews

• SW

  Shone Williams

  Oct 2, 2026
  4.0
  **Update: I received a call from Mr.Dwayne at Enterprise on Saturday. He listened very attentively to my complaint. He resolved the situation on the spot. So Mr. Dwayne's customer service skills and total professionalism turned my feelings about Enterprise from extremely negative one to a positive. In the future, if I do need to rent a car again, I will give Enterprise another chance. If other reps there had followed his example, the situation would have been resolved sooner. Since I was being respectful to the previous rep. I spoke to, I had to remind him to please not yell at me. But speaking to Mr. Dwayne was different. His attitude was 180 from the other rep.. He was pleasant, attentive listener and professional. Thank you Mr. Dwayne for your help. I hope this positive review about you reaches your manager at Enterprise. You deserve major kudos. I had a horrible experience when I rented a car at the Enterprise- Cornwallis location. My husband scheduled it but had to be taken into surgery on 09/03/26. Our car was in the collision repair shop from accident & insurance was covering the rental. The day picked up the rental, my husband had extensive back & neck surgery. He was in the hospital. I was stressed out. The Enterprise representative said they did not have a SUV in stock that was close to one I had in the repair shop. He said he would match me with another car. He said he would match it with the amount allowed by insurance company which paid at 100% ($50/day, max $1500.00) for rentals. He never said the amount I was paying was not a deposit that would not be returned to me. He wouldn't even look in the face when he was speaking to me. I found it strange but they were busy. I just wanted to get back to the hospital. A couple weeks later, the repair shop fixed my car 2 days earlier than my rental agreement expire date. So, I looked at my receipt to see what to do. That's when I noticed my receipt said my insurance pays at 100% with a max of $1500.00.My receipt read I only spent $1000.00. Why did I have to pay $213.69? I picked up my car at the end of the week (09/25/26) & left the rental car at the collision repair shop like they told me to do. So I called Enterprise back. They did not have a car close to mine available at their location, so they upgraded me to a more expensive car & even though I did not go over the amount($1000.00)the insurance allowed ($1500.00 max), the rep. set it up so I was responsible for paying the remaining amount without telling me. I told him if the rep would have explained this to me, I would have chosen a cheaper car. I tried to point out to him that it was not even what I signed to on the rental agreement. He apologized but said I would at least received the $50.00 deposit & the early rental return amount. I told him I was still coming out at a loss. Again, he apologized his rep. didn't explain the situation to me clearly & did not use the correct words in his explanation. Then, he said he could work with me a refund me $106.00. I was not satisfied at all but I was going to talk to my husband about it later when he was more awake. I told him the vehicle was left at the same collision repair shop Enterprise picked me up. I asked my husband if he had received an emailed receipt with an explanation from Enterprise & he said no. However, when I looked at my checking account Enterprise has stolen $43.45 from our checking account posted today (10/02/26). We have not received an email, a receipt, nor a phone call from them. But they stole $43.45 from our checking accounts. My husband suffers from kidney failure & on dialysis 3x a week & now he's in a wheelchair for awhile due to neck & back surgery. I don't know if this is their normal business mode against people with insurance claims. But the lack of communication, then taking additional money from their customer's bank account a week later is unacceptable. I will definitely be contacting my insurance company and BBB. My advice is do not use this location if you have an insurance claim.
• JJ

  Janet Johnson

  Sep 29, 2026
  5.0
  All the young men are amazing CAN YOU SAY A RAISE I'M GIVING MY FLOWERS TO ALL FROM THE DAY I WALKED IN UNTIL NOW THEY HAVE BEEN NOTHING BUT GOOD MAY GOD BLESS THEM ALL!!!🫡💯🙌🏿🙌🏿🙌🏿
• AD

  Andy D

  Sep 28, 2026
  5.0
  Outstanding location, came through when another company did not. The staff were great, got us in a quality vehicle on short notice, and our experience with Enterprise at both pick up and drop off was excellent. Well done, and thank you.
• MB

  Mike Burleson

  Sep 19, 2026
  5.0
  Once again this rental location has been outstanding. We've used them several times and they've consistently provided friendly, easy, dependable service.
• SS

  Sherivian Spears

  Sep 3, 2026
  5.0
  I would like to thank Enterprise for taking such great care of me while my car was in the shop. The service I received was extremely professional, convenient, and courteous. The employees went above and beyond by picking me up when I needed to get my rental and providing me with a ride when it was time to pick up my vehicle. Because of the outstanding customer service I received, Enterprise will be my first and only choice for rental services in the future. Thank you again for making the entire experience so smooth and stress-free!