Enterprise Rent-A-Car

Reviews

• JW

  Joy Slade Wright

  3 days ago
  5.0
  Great customer service,team work,very informative. Everyone i talked to who helped me with my rental extention was very nice and patient. Just a nice group of folks. Darius who initially helped me on Aug 10th was a very nice. Thank you,much appreciated.
• SC

  Sudham chand

  4 days ago
  2.0
  Very rude staff, check in was ok, as they need your business but check out was horrible. Also they unnecessarily charged my credit card for gas, even though i returned tank full, when asked, they made a mistake, but I didn't receive full refund the amount was charged. very bad experience overall
• AC

  Angela Curtis

  Aug 13, 2026
  5.0
  Went to Baltimore for my first BTS concert and the rental car was a nice, clean and reliable on gas. Overall I had a great experience with Enterprise. I would highly recommend using their services.
• MC

  Michael Cobb

  Jul 29, 2026
  5.0
  Earlier this summer I was shopping for a Genesis or an Audi. I had the pleasure of working with Teara who was extremely professional, knowledgeable, and provided me with the highest quality of communication throughout my search. I am actively referring friends to her so they too can get the experience of great customer service.
• HP

  HipHop Promotions

  Jul 21, 2026
  1.0
  My experience with Enterprise has been the most disappointing rental car experience I have ever had. I reserved a Premium SUV through the Enterprise app for my family’s annual week long beach vacation because we specifically needed the additional passenger and cargo space. My reservation was for a Premium SUV such as a Jeep Wagoneer L, Ford Expedition Max, or equivalent. When I arrived at the Wendover Avenue location in Greensboro, I was simply handed the keys to a Full Size Jeep Wagoneer without being told that my reserved vehicle class was unavailable. I was never given the opportunity to decide whether I wanted to wait, check another Enterprise location, or rent elsewhere. I did not discover I had been given a smaller vehicle until it was too late to make other arrangements. Because the vehicle did not have the space we reserved, my family had to drive a second vehicle from Greensboro to Wrightsville Beach for our entire week long vacation. The lack of cargo space affected our trip every day and defeated the entire reason I reserved a Premium SUV. The vehicle was also dirty and displayed what appeared to be an expired June 2026 registration sticker, which caused unnecessary concern throughout our vacation. As soon as I discovered the vehicle discrepancy, I called the Greensboro branch. That was the first time I was told the local branch manager would contact me. I never received that call. I then contacted Enterprise Customer Support during the rental. A case was opened, and I was told a replacement vehicle would be delivered to our rental house by the Wilmington Airport Enterprise location. That never happened. The Wilmington Airport location later told me they had no knowledge of the promised exchange and could not help. After I returned the vehicle, a local branch employee offered me compensation that I did not believe adequately reflected what my family experienced during our vacation. I was again told that the local branch manager would contact me to discuss my concerns. For the second time, I never received a phone call. I also submitted a detailed written complaint and never received a response. Instead, I received a revised invoice showing a 90 dollar credit with no explanation of how that amount was determined or whether anyone had actually reviewed the issues I raised. I later contacted Enterprise again through Customer Support and was told management would contact me by email. That follow up never happened either. This review is not simply about receiving the wrong vehicle. It is about Enterprise accepting a reservation they could not fulfill, failing to inform me before I left the rental location, significantly impacting my family’s once a year week long vacation, making promises that were never carried out, and repeatedly failing to communicate despite my numerous good faith attempts to resolve the matter over several weeks. I appreciate that Enterprise ultimately charged me the Full Size SUV rate instead of the Premium SUV rate and later applied a 90 dollar credit. However, those adjustments do not change the fact that I did not receive the vehicle I reserved, my family had to drive a second vehicle for the entire vacation, and Enterprise repeatedly failed to follow through on its promises after the rental. I made every reasonable effort to resolve this matter privately before posting this review. Unfortunately, after weeks of unanswered emails, broken promises, and poor communication, I have lost confidence in Enterprise’s commitment to customer service. I hope future customers have a better experience than my family did. UPDATE: Christina, thank you for your response. Unfortunately, I have already done everything you suggested. I contacted Enterprise Customer Support multiple times, opened Customer Service Case 51746168, submitted a detailed written complaint, used the online chat, and was twice told the local branch manager would contact me. I was also told management would respond by email. None of those promised follow ups occurred.

Frequently Asked Questions About Enterprise Rent-A-Car