Alamo Rent A Car

Reviews

• MR

  Monique Robinson

  2 days ago
  5.0
  Ashari at Alamo provided absolutely amazing, top-tier customer service! She went above and beyond to turn a frustrating situation into a positive experience. Her kindness, patience, and willingness to help made us feel heard and valued. She brought warmth and professionalism to every interaction, and because of her, we left with a smile. Ashari is a true asset to Alamo and deserves recognition for the exceptional care she gives her customers. Thank you, Ashari, for making such a difference in our experience!
• DC

  Dan Cohn

  2 days ago
  5.0
  Short wait at the inside at the Alamo counter due to a high volume of renters. Personnel answered all questions, were very friendly, and answered all of my questions. The vehicle was easily located outside and was clean and fueled. Returning the vehicle was so easy and Cam, the outside attendant, was friendly, informative, and a pleasure to speak with. We had an overall excellent experience!
• CC

  China Clay Coleman

  6 days ago
  2.0
  When we approached the Alamo counter, Cyrus was looking down at his phone while we waited. Another agent, Chase, approached then Cyrus looked up and we walked over to him. My partner presented her paper driver’s license and was told it could not be accepted. We understood and asked whether the rental could be placed in my name. We were told yes, provided I also paid for it, which was fine. However, when I presented my license, it was described as being “broken into pieces.” It was cracked, and I had recently used it to rent a vehicle. If the condition of my license did not meet Alamo’s policy, I could accept that. My concern was Cyrus’s attitude and how he handled our request for assistance. He became combative and discouraged us from speaking with a manager, saying they would tell us the same thing. When Will stepped in, he was direct, understanding, and polite. He explained the policy, acknowledged that my license was cracked but still scanned, and considered our additional forms of identification and return flight. My complaint is about the service we received from Cyrus. Customers deserve respectful communication and the opportunity to speak with a manager without being met with hostility. I appreciate Will’s professionalism, but Cyrus’s dismissive approach made an already frustrating situation unnecessarily difficult.
• BH

  Barbie Hairston

  Oct 8, 2026
  5.0
  Customer service was great. The price was great. My vehicle was clean and on time. I would definitely use Alamo again.
• MG

  Mac Greer

  Oct 4, 2026
  5.0
  Fantastic experience from start to finish! Rented a minivan which turned out to be a new 2027 Honda Odyssey! The check-in was great. The return was even better! Friendly and helpful employees. Seamless return. Bravo!!