Alamo Rent A Car

Reviews

• MS

  Maxine Shelton

  1 day ago
  5.0
  WONDERFUL EXPERIENCE! The male employee at the GSO counter on the pickup date June 27th, his customer service skills are lacking.
• HO

  Hector Oliveras

  Jul 2, 2026
  1.0
  Not a great selection of vehicles, only had “1 Hyundai” in stock. Guy at the reception was very rude and sarcastic. Will rent elsewhere next time
• BV

  Brenda Victorino

  Jul 1, 2026
  5.0
  Thank you for making it easy for us to rent a car and for being helpful and kind during the checkout and return process.
• JN

  Jeff Nehring

  Jun 26, 2026
  2.0
  So I made reservations for pick up at PTI airport and our plane flight had some issues than snack service didn’t load the plane with drinks and snacks so another delay well I we finally get to PTI airport and Alamo is gone enterprise is gone but Hertz is still there because he knew flight was coming in late so he stayed there to take care of their customers did Alamo stay no way so it’s costing me more money to uber to hotel and then back to airport in the morning I’m wondering why hertz stays there but not Alamo very disappointed
• KD

  Kelly Donahue

  May 30, 2026
  2.0
  We frequently rent cars and have run into a few issues, but this Alamo ranks up there in top 2 worst experiences. The rest of the rental car counters were empty, while Alamo had a nearly 2 hour wait for a car. The line stretched across the hallway and took forever for the 2 employees to work through. Once at the counter, as suspected by all the people sitting around, I was told that there was no vehicle available. I was told there was no estimate in how long it would take to get a car. I pressed for an estimate and was reluctantly told about 20 mins. Over an hour later, I received a car. The two hours was the wait in line and the wait for the car. The car was fine, but the service was terrible. No updates, no transparency. There were people waiting with an infant, a family that had two elderly folks in wheelchairs etc. Often, there was only one clerk helping folks and the other was at the desk, but not helping customers. The nearby bathroom, while not a direct reflection of Alamo, was disgusting. No good places to charge a phone, no food nearby and no way to contact you if you walked away from the area. I do not recommend Alamo at this location. Conversely, when I returned the car in Roanoke, she asked me how things went. I told her everything was fine but the wait for the car. Before the end of the day, a supervisor from the Roanoke location emailed me. I emailed back explaining it was a different pickup location, and never heard anything more. While frustrated it was dropped like that, I was impressed by the quick contact from the ROA Alamo manager, on a weekend! Dear Alamo, please don't waste your time sending the canned response that you have sent to countless others who had no car available when they arrived! Hopefully people will choose a different company when flying into Greensboro!