When it comes to Truck Repair, Diesel Truck Repair, Diesel Engine Repair, and more, no one compares to Wide Open Throttle. With years of combined experience, Wide Open Throttle has worked hard to build the trust of our clients in Graham and surrounding areas. Visit our website to learn more or better yet, call us today!
Ben, is honest man and does exceptional work. If you running a Ford and not coming here, you're doing yourself a disservice.
RD
Robert Dixon
Nov 21, 2023
5.0
Overall one of the most honest mechanics I’ve met since I’ve been in town. I’ll definitely be returning. Huge thanks to Ben and the guys in the shop.
KE
Keith Ellington
Mar 2, 2019
5.0
Ben and his crew have did a great job with my truck. I can call Ben and explain any issues I am having with truck and he is quick to jump on it. He always explains what's going on, what needs to be replaced, is always straight forward and never tries to sell extra. Ben is very reasonable and very fair priced. He never disappoints and has a life time customer for my diesel.
EV
Eric Vaughn
Feb 7, 2017
1.0
I took my high mileage F250 truck to Wide Open Throttle (WOT) for a pulley or belt chirping when cold. It is still chirping like it was when I first took it in. I am disappointed with the experience that I've had with WOT and especially not getting a follow up to see if the issue was resolved after I last picked up. I'll take my business elsewhere if $525 got me parts (2 different belts, a tensioner, an idler pulley and a new water pump) that I likely didn't need as a result of a seemingly failed diagnosis (stethoscope included) on 2 separate attempts. Although labor charges were waived for the second attempt while replacing the water pump, I don't have confidence in a 3rd go round with WOT or recommending WOT service to anyone else.
Update in response to owner response to my original review:
I did specifically state the chirp noise I had was most notable when the engine was cold.
The owner did replace several parts at cost and labor that was negotiated lower during the first visit.
The morning after I got my truck back the first time I had the same noise. Not a "new noise". In fact, it's the same noise my truck still has.
I did choose to drop my truck of Monday instead of the Sat a.m. when I reported the noise was still there the morning after I picked up from my first visit. That was for my convenience.
Putting forth effort, discounting parts and doing second attempt repairs for no additional labor IS the right way to conduct business. However, getting the problem solved has to be the final outcome along with all of those things.
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