Valvoline Instant Oil Change

Reviews

• KI

  Kim Ingram

  May 5, 2026
  5.0
  Great experience! The service team was very professional and courteous. They were friendly and well organized. I highly recommend them.
• JW

  Jo Whitfield

  Apr 28, 2026
  5.0
  Highly efficient, professional, and courteous. Kept me informed, didn't try to sell me any service I did not need. Answered any questions I had.
• KR

  Kimberly Radford

  Apr 5, 2026
  5.0
  Mike introduced himself as did Zee. Both explained what was happening has it went along. Fast and very professional.
• PS

  Priscilla Sutton

  Apr 3, 2026
  5.0
  Michael and Dustin, I am correct, made the experience quick, fast, and easy without me feeling rushed. They offered additional services, explained the importance, and was not offended when declined. Price, convenience, and service with a smile!!
• KN

  kerri nelson

  Mar 26, 2026
  2.0
  I went to get my oil changed and decided to get new filters after seeing their wear. I agreed to replacing them. Then the employee tells me it was going to take 10-15 minutes longer because they had to go get one from O’Rileys. I said go ahead that is fine after all my glove box is open with all the stuff that fell on the floor. I also asked 3 times to check my tire pressure. While I was waiting on the one guy to come back with the filter. A younger looking guy spoke to me. I asked can you check my tire pressure he said sure I can do that for you. . Once finally checked he told me to keep an eye on my back tire because it was at 15psi. (Good thing I asked 3 times and was persistent). Oil change complete, filters installed, tires checked, and everything paid, I left I was driving to my child’s school to pick her up. Before I arrived at school I happened to look down and see my engine light and oil light on. I stopped and immediately tried to call Valvoline. The telemated message was really adding to the stress and aggravation, along with the heat, no ac and worry about how to get my kid from school now. After about the 15 time (no joke) I finally got an associate on the phone. After explaining what was going on and where I was at Two employees drove out to where I had pulled over. It took about 20 minutes for them to get there after hanging up and about 10 minutes to check things over, replace new filter, oil it, take pictures, explain to me what happened. Someone had put the oil filter in wrong. They started the car and oil light went off but the engine light was still on. They told me to come back to Valvoline to reset it. They were extremely nice and apologized. They did offer to get my kid from school and they waited to make sure that I was able to be reunited with her before leaving (they only had to wait 1-2 minutes once they finished) because I was unsure if the parent I Flagged down was getting her, or the teacher from the school. I drove back to Valvoline and another man came to my car and set a code reader to it and he pushed several buttons many times and then told me to start the car . I’m not sure how many codes he actually cleared or what they were. I gave 2 stars because once I finally got someone on the phone it didn’t take them long to come to me to assist. But overall not very happy with the service this time. What should have been a quick 20 minute oil change ended up taking a lot longer, extra time, stress, and gas wasted. Hopefully that is the only problems and driving without the oil filter in the correct place didn’t mess anything else up. It appears there may have been quite a few new employees working that need extra training not just on how to install a filter but proper protocol. I have been loyal to Valvoline for many many years kind of unsure about returning.

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