Toyota of Gastonia

Reviews

• FB

  Fran B

  2 days ago
  5.0
  Great to work with. I bought a new 4Runner in January and negotiated what I consider a good deal. In August a tree crushed the vehicle and totaled it. I contacted Jordan Johnson, my salesman for the first purchase, and told him what happened. He found me a new 4Runner coming in to the dealership and gave me the same deal on it saving me time and aggravation on finding and negotiating a new deal. Im very happy with the experience.
• GG

  Gabriel

  Aug 26, 2026
  5.0
  Came in for a maintenance interval. While dropping it off, I casually mentioned how I was planning on having something on the vehicle touched up. Come to find out they did it for me free of charge on top of fulfilling the routine maintenance. All at a super fast pace. Will be sure to have all work done through them moving forward. Thank you to the service department!
• DA

  Dericka Acevedo

  Aug 21, 2026
  1.0
  I recently purchased a new RAV4 from Toyota of Gastonia. My main concern is not that my credit was checked. I understand that financing requires a credit authorization. My concern is how the credit inquiry process was explained to me in writing. Before financing, I specifically asked sells person Kai why all three credit bureaus needed to be unlocked because I was concerned about multiple hard inquiries. I was told by Kai, that all three would not be run and that the highest qualifying score would be used. I was shown only Equifax score not all three and was told Equifax was used to approve my loan. After purchasing the vehicle, I checked my credit reports myself and discovered hard inquiries on all three bureaus. The dealership later confirmed to me in writing that Toyota of Gastonia (Auto Investment, Inc.) pulled Equifax, Experian, and TransUnion once, and that Southeast Toyota Finance pulled Equifax a second time. I requested a written explanation and documentation because I wanted to understand exactly what happened. I eventually received an explanation by Marcel Black, but I also requested that the matter be escalated to the General Manager and have not been provided his direct contact information. I am disappointed because I believe customers deserve clear , honest and consistent information about something as important as their credit. I am now requesting that Toyota of Gastonia consider a goodwill correction and removal of the dealership-generated hard inquiries. I purchased a brand new Toyota and expected a much better level of transparency and customer service during the financing process. I hope management will take this concern seriously and work toward a reasonable resolution.
• JL

  Joseph Lambert

  Aug 18, 2026
  5.0
  Our vehicle purchase with Antonio Ponder was absolutely amazing! We are hard negotiators, and Antonio worked very hard to get us exactly where we needed to be and within the terms that made the purchase possible for us. He was professional, patient, and truly went above and beyond to make the deal work. We would highly recommend Antonio Ponder to anyone looking to purchase a new vehicle! Great experience from start to finish!
• BS

  Bee Strickland

  Aug 14, 2026
  4.0
  Brought my parents in today to buy a new used car. It went well, but when I asked my salesperson Kai about the warranty and questioned him, it seemed like he didn’t know much. Which I felt every salesperson should know about these things if customers want to purchase. I wanted to give them a 5 ⭐️ rating, but when i asked to have my fathers car detailed or just cleaned before we left the lot, as soon as I looked in the back seat and the center console, had greasy fingerprints on it and on the doors, mind you, we haven’t even open the back doors. No one helped my dad get comfortable with his new whip. Other than that most of the people at Mazda were friendly and young good looking men! Kai was great overall! Thank you!