Safelite AutoGlass

Reviews

• SD

  Sandy Darnell

  2 days ago
  5.0
  Absolutely love the convenience of Safelite’s mobile service. Nick, the technician was exceptionally knowledgeable and was able to repair the crack in the windshield successfully!
• LM

  Lilia Matthiae

  Jul 2, 2026
  5.0
  Got a chip on my front windshield from concrete truck on interstate. From all locations this one has the best rating. I can confirm their service was fast and professional. I scheduled my appointment for 1pm, they got my car in and out in about 40 minutes. My insurance covered the repairs.
• AM

  AdamAndAerial Moore

  Jun 27, 2026
  5.0
  Chase was awesome to work with! He called before he arrived; walked me through the entire process. He was quick and informative. However your website is very misleading when it comes to the 6 inch verbiage for repair or replacement. I had to initially submit a request for repair because at the time, it did not meet your 6 inch clause- reality I had to reschedule after the 1st tech to complete a glass replacement.
• TH

  Thomas Huffman

  Jun 22, 2026
  5.0
  The overall experience with Safelite was outstanding. The technician called me before he arrived to let me know how long it was going to be before he got there, and he showed up within that time. He informed me of everything that was going on even informed me on why I was having other issues with the windshield. The technician himself was great. The only problem that I had was when I spoke to the representative Friday to make the appointment I was trying to decide whether I wanted to submit it through insurance or pay out-of-pocket. The lady I spoke with told me that the glass replacement only which is what I chose would be $232. The technician shows up and allows me to see the bill before replacing the windshield and the price was $291 and some change. I went ahead and had the windshield replaced because I did not want to have to reschedule, But for the future, when a customer is asking the price difference between paying out-of-pocket and submitting through insurance, the customer needs to be given the full price of what it would cost them the day of service not just what the glass cost. My bill ended up being $50 more the day of service than I was told the day before when I made the appointment.
• SJ

  Shanna Jenkins

  Jun 15, 2026
  2.0
  This company has all but abandoned their employees. Working outside in the 2026 sun… 98°F with humidity sitting around 80% or more and forcing them to wear dark clothing with no extra company provided protection? Horrible working conditions. I felt bad for Steve. And let me be CLEAR, this review is for the company, not for Steve. So here’s what happened: My appt was between 12-5pm. It was getting closer and closer to 5pm, and I was getting worried. I tried to contact the company but the computers kept reassuring me that it wasn’t 5pm yet. Scarlett kept telling me to check the website for updates. Spoiler alert: I got zero updates since before 12pm. It kept saying I’d get an update 30-45 minutes before Steve arrives. I started this whole process at 4:45pm and by the time I got to web-chat and later speak with real people… I was furious and they were rude-ish. Of course. It was 5:04 and my appt had been scheduled between 12-5pm. That’s all day, y’all. And the man on the phone had the audacity to say to me, “it’s only 5:04” When he said that the lizard manager part of my brain switched on, and I then proceeded to tell him exactly what was happening in that moment since he wasn’t aware. I was shocked by the audacity of this man lol. Shooketh as the kids say…… I less than politely informed him that I have been in the service industry for nearly 25 years, and when you drop the ball you have to take accountability for it. I won’t get into the whole conversation, but he has obviously not been properly trained. I learned the L.A.S.T. Method back in 2001 when I got my first job, and I’ve been teaching it to my employees for the last 15 years. You can’t expect a 75 year old boomer to navigate a system that a mediocre tech millennial can barely navigate and definitely can’t tolerate. I wanted to scream by the time I got to speak to a real person. That’s where you’re dropping your representatives when you use Ai to filter calls. Stop it. We hate it. Anyway… back to business. Steve did show up around 6:20pm. He did a great job. No complaints, except the lateness and lack of communication (So two complaints lol). I even had a cooler with water and a cream soda out there. I hope he enjoyed that kindness. He was very apologetic and made sure to do a good job prob bc the phone dude told him I was insane. Well, phone dude: you get what you give, bud. I hope you see this. When a company gives you a window of time for service, that’s a promise. And when companies break their promises, they lose credibility. This company has lost credibility for me. They’ve gotten too big for their britches as my grandma would say….. Also the company has pushed this mobile calibrating machine onto the market knowing it doesn’t work more than half the time. Getting that information from your employees was like getting blood from a turnip… but I have my ways. Anywho, that was a horrible call and y’all should waited bc that move cost me another 1.5 hours of my time (and GAS). I had to drive all the way to the store anyway to sit and wait for the recalibration. Companies that put profit over people lose my respect. That’s you. I’m talking about the folks in charge over at Safelite. In case some of you are like phone dude and can’t read the room. You can expect ZERO communication with the customer from a real customer service agent. It took me forever to finally get someone on the phone. They wanted me to webchat with Scarlett (their Ai) then I had to talk to it on the phone. I don’t want your computers. I want a real person. A real person you value, properly compensate, and protect as company.