Keith Hawthorne Hyundai of Gastonia

Reviews

• BB

  Brinkley Bradshaw

  6 days ago
  5.0
  My grandpa and I went in today to purchase a car we saw online, and Keith Hawthorne Hyundai of Gastonia did not disappoint! Our salesperson Cayden was such a delight, and he went above and beyond to help us purchase our car. He’s a very charismatic young man and he made the process super easy and enjoyable for us! Definitely recommend asking for Cayden whenever you go to look at a car!
• TH

  Tammie Hooper

  6 days ago
  5.0
  I want to take the time and thank Mike and met for going all out for me to help me get in my new car they where very nice and showed me everything about the car from inside out and most dealer ships dont take the time to do what did for me was very important to me and and gave the up most respect I have ever had a dealer ship I would highly recommend my family and friends and others to keithhawthorne of Gaston Hyundai dealer thank you and have a great day.i sincerely Tammie hooper
• EN

  Eva Nelson

  Oct 1, 2026
  5.0
  I had an amazing experience at the Hyundai dealership in Gastonia! From the moment I walked in, I felt welcomed, respected, and taken care of. I was able to get a new car, and the entire process was much easier and more enjoyable than I expected. A special thank you to Thomas and Larry for going above and beyond to make sure I was comfortable and happy with my purchase. They were professional, patient, knowledgeable, and truly made me feel like they cared about getting me into the right vehicle not just making a sale. If you’re looking for a new car, I definitely recommend checking out this dealership and asking for Thomas and Larry. They made my car-buying experience a great one, and I truly appreciate everything they did for me! 🚗❤️
• MG

  Michael Giroux

  Sep 23, 2026
  1.0
  BUYER BEWARE! My experience was with Larry, a sales manager at this dealership. On 8/15/26, I identified the specific vehicle I wanted to purchase, a new 2026 Sonata Hybrid Limited in Portofino Gray with black interior (~$38,000). On 8/16/26, Larry called me, got my credit card information, and (on a recorded phone line) I authorized a $1,000 non-refundable deposit to secure the car for me. On 8/18/26, the charge still hadn't shown up on my credit card online, so I reached back out to Larry who said there was a 3% charge for credit cards, but not debit cards. I offered to move some money around so that he could process my debit card and Larry responded, "Ok no problem with that either we will keep everything the same for now but not running the card you gave me and when you pick up the sonata we can run your debit card so you won't get a charge" and I responded, "As long as the car stays reserved for me, that's fine :-)" and Larry said, "Yes sir" I had a work situation unexpectedly come up and was unable to get down to the dealership to buy the car, so Larry (to his credit) offered to deliver the car and paperwork to me at some point. On 9/8/26 I noticed that the car was no longer on the dealership's website, so I reached back out to Larry and asked if they had sold the car to someone else, and Larry said, "No sir still here we had to change the stock number on it but it's still here" On 9/12/26 I informed Larry that my work situation was still pending. On 9/22/26 I reached out to Larry to let him know that my work situation had been resolved and I was ready to purchase and take possession of the car. Later that day, I searched online for the VIN and discovered that the vehicle had since been traded to Pearson Hyundai at some point, and was sold on 8/27/26. Larry responded back to me on 9/23/26 and confirmed that the vehicle had in fact been traded and sold. He also advised that they couldn't dealer-trade for a matching vehicle, or otherwise make this situation right. So, I am now VERY relieved that Keith Hawthorne Hyundai never actually processed my credit or debit card for the $1,000 deposit. However, I am ASTONISHED that they would trade the car away after reaching an agreement with me and after I authorized the deposit. I'm also LIVID that the next closest matching vehicle is now 417 miles away from me. Most importantly, I'm BAFFLED as to why Larry confirmed the car's presence at his dealership on 9/8/26 even after it had in fact been traded and sold! I should have been more careful reaching an agreement with this dealership, but I'm very glad I documented everything. I have photos of my entire conversation with Larry, but I don't want to post them here because, out of respect for him, the screenshots all contain his cell phone number. However, I'm still surprised at being lied to and having the deal fall through.
• CG

  CurlyGirl Goddess

  Sep 18, 2026
  2.0
  Ultimately, my car was returned back to me with the same issue, After paying $1200 for the recommended repairs. I brought my car in for a delayed/hard start when pressing the push-start button. I explained that it might be a starter or camshaft sensor issue, since the vehicle usually started only after the second or third attempt, and had only been happening for 3 days at that point. The shop replaced the spark plugs, replaced a valve gasket, cleaned the throttle body, and performed a fuel-efficiency treatment, but the starting problem was not resolved. Although I was told I would not be charged for another diagnostic, I cannot be without a vehicle for an extended period, and I am concerned about paying for additional repairs when the original issue remains unresolved. The car started normally that morning, but by 3 PM the same symptoms returned: hard and delayed starting, multiple attempts before the vehicle would start, and the traction/skid assist light coming on. I have repeatedly described these symptoms and possible causes, but they have not been addressed. I understand intermittent issues can be difficult to diagnose, but I paid for the recommended repairs and the original problem persists. My major issue is I brought the car to a Hyundai dealership that specializes in Hyundai because it’s a Hyundai logically no one else would be more qualified to work on a Hyundai than the Hyundai dealership themselves. Realistically, who’s better to work on a Hyundai than Hyundai? I am only requesting a proper diagnosis based on the symptoms reported and a resolution without additional charges for repairs that do not correct the underlying issue. Not to mention the multiple discrepancies between the quotes that I got and I had to get the quotes corrected three times I understand people make mistakes, but overall this experience has been very frustrating and I have to come back up there Monday

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