Mr. Tire Auto Service Centers

Reviews

• JB

  Jordan Becker

  2 days ago
  2.0
  The service at the Mr Tire Garner has really went downhill. I took my Pathfinder in April for a service. My brakes and rotors were replaced, front and rear, at the cost of $1200 which I later discovered was quite high. Fast forward to October, and I took my car to another shop for an oil change and was informed my rear brakes needed to be replaced. I took the car back to Mr Tire because they were under warranty only to discover my rear brakes and rotors were never actually replaced in April despite paying $600 for them to be replaced. They were dangerously bad. Their oversight, whether intentional or negligence, jeopardized the safety of my vehicle. Not to mention the inconvenience of having to bring the car back and sit for hours for the service to be completed. They were also initially not very accommodating when I explained the issue. It took the mechanic having to tell the front desk attendant that there’s no way my brakes had been replaced in April as I was charged for. He also initially tried to charge me for rotors again. Included is a photo of the rear brake pad that I paid to be replaced in April that was never replaced. Had the shop who did my oil change not did a courtesy inspection, I would have continued to drive around on this bad brakes thinking they were new. Additionally, they only had one mechanic working in Sunday. Their front desk attendant didn’t seem to understand mechanics and tried to tell me my brakes were only good for 12k miles. The last time I had my vehicle serviced here in April, I had the earliest appointment. Their staff didn’t even show up until after they had “opened.” Do better.
• MS

  Marcus Simms

  Oct 7, 2026
  1.0
  Terrible customer service, lied and tried to force me to buy tire
• BB

  Brett

  Sep 26, 2026
  1.0
  Impossible to get a human on the phone Stuck with a robot that doesn't understand you and cuts you off when they "transfer"
• CC

  Caitlin Clendenin

  Sep 22, 2026
  5.0
  Excellent experience from the time I walked in. Efficient service, kind staff, and no attempts to “upsell” or take advantage of me. I appreciate their respectful care!
• DC

  Diane Cook

  Sep 14, 2026
  1.0
  Even with offering instructions on how to begin a repair through a warranty, the gentleman at the counter proceeded to say that they can’t begin a claim if they don’t have the tires in stock. He even stated that that was what he was told over the phone with the warranty program. He also said that the warranty rep stated that only 1 of the four tires would be replaced, which is impossible on an AWD car…again, he had no claim number nor even a representative’s name. I called the warranty place directly, and they stated that no one called on my vehicle…which how could they if they didn’t even have my VIN or any information to pull the car up. The warranty representative had me pulled up by my phone number as soon I called. It’s obvious that this location did not want to do the work nor did they want to see the information I was given to begin a claim or even speak to a warranty rep. I will never go back to this location since the front desk gentleman, working at 5:00pm on 9/14/2026, lied to me and did not even want to gather information on me or my car to even begin any work or evaluation at all…all he did was check the tire pressure on all 4 tires, he didn’t even inspect the tire issue that I had which was a gash on the wall of the tire. Unbelievable how they handled me; completely disregarded anything I was saying and did not even attempt to pull up any information…just wrote my name on the back of a piece of paper and “texted the manager to get approval since he couldn’t begin anything without manager approval.”