Apple Tree Honda

Reviews

• BK

  Brandon Kittle

  Aug 4, 2026
  5.0
  I had an absolutely amazing experience at Apple Tree Honda! From the moment I walked in, everyone was friendly, welcoming, and genuinely wanted to help. The dealership itself is spotless, modern, and has a great atmosphere. A huge thank you to my salesman, Tony Atkins, who worked incredibly hard to make my deal happen. He was honest, patient, never made me feel pressured, and went above and beyond to make sure I drove away in exactly the car I wanted, a 2026 Honda Civic Hybrid Sport Touring Hatchback. He kept me updated throughout the entire process and truly made me feel like a valued customer. I also want to recognize Tiffany Davis in finance. She was fantastic! She worked hard to get everything put together, explained everything clearly, and made the finance process smooth and stress-free. I honestly can't recommend Tony, Tiffany, and the entire team at Apple Tree Honda enough. If you're in the market for a new vehicle, do yourself a favor and go see them. I'll definitely be recommending them to all of my friends and family. Thank you all for making this one of the best car-buying experiences I've ever had!
• BS

  Bob Swoap

  Aug 1, 2026
  2.0
  I have had mixed experiences with this Honda dealer over the past two years. On the one hand, my main service advisor (Mandy) has always been kind and clear in describing what needs to be done. On the other hand, there have been several times during which I've waited closed to three hours for a simple oil change. I could see that if it were a walk-in, but not for a scheduled appointment. Most recently, we made an appointment for our final free oil change and tire rotation (two years of these when we purchased a new accord in July 2024). When we arrived, the service advisor said we had missed the 2-year window by 3 days. Mind you, we had made the appointment in advance and were not told this about the timing. Further, we had been away on a trip during that week that it came due. When we asked for grace and a slight extension, we were told this was not possible. That feels to me like an un-empathetic response that does nothing to build customer trust and loyalty. It has left me with a sour taste about the service team at Apple Tree Honda.
• HD

  Heather Doyle

  Jul 28, 2026
  3.0
  When making my appointment, I told the person that my mother would be bringing the car in and waiting for it to be done. The day of the appointment, my mother brought in my car and went in to the waiting room to wait. I received a text from the technician while I was at work that my car was done and to come to a specific desk to check out. I did not see the message as I was at work and my mother was there to handle the appointment. 30mins later I get a call while I'm at work. I almost didn't pick up the phone but I was able to answer at the time, so I quickly picked up. It was the technician telling me my car was ready. I told him my mother has been waiting for the car in the waiting room as she brought it in for me. She even told the person when she came in that she would be waiting for it. It wasn't the technician assigned to my car as he couldn't be found at the time she pulled in. I told the technician I guessed I would message her to let her know the car was done. When my mother brought me my car back, she said no one ever came in to the waiting room to get her or tell her the car was done. She would have never known. If I hadn't picked up the phone, she might still be there waiting for it to be finished! We were both pissed. The only reason this review gets 3 instead of 2 stars is because the technician gave a discount to the service to apologize. Don't let your technician be Richmond. He won't come find you waiting. He'll text you and wait for you to come to him.
• LB

  Lisa Morris Brown

  Jul 28, 2026
  5.0
  I purchased my 2026 Acura MDX this month and before going to this dealership I contacted them a few days prior to going because we live a little over an hour away and I wanted to be sure that the MDX that I was interested in would be available to see and test drive. I used their online messaging option to make my inquiry. Within a short few minutes I received a call from them and after I answered some questions I was connected to Meghan who was assigned as my sales person. She was very helpful and well informed from the very start. The day we arrived in Asheville she called to verify my arrival to the dealership and once we got there she was waiting to greet us and had the MDX I wanted right up front and ready for a test drive. She provided the tutorial I needed before the test drive which was extremely helpful. Of course the minute I drove the vehicle I knew that it was the one for me and my husband and I purchased it that day. The buying process was very fast as we opted out of financing and she continued to provide more information and tutorials about my new MDX. When the paperwork end of things was completed she told me I needed to take one more "test" drive before I headed home in my new ride and that was to the nearby gas station so she could fill it with gas which I thought was a great finale touch so to speak. Within two days of my getting back to my home she called to check on me. Prior to that she had also texted me information and links to several car tutorials that I needed and was going to call and ask her about but she beat me to it. I also failed to mention earlier that before I left the dealership that day she had taken the time to pair my phone, set up the navigation along with a few more things that otherwise I would have had to do on my own in the parking lot before I could even head home. What a relief that was and it was beyond helpful. I was very impressed with her knowledge regarding my MDX. She never hesitated in answering any questions I had about the car nor did she have to think about or look up any of the answers she provided for me. That in itself was impressive. Meghan put me at ease and never once made me feel like the little old lady that I am when I had to ask what I thought were ridiculous technical questions like how to turn on the windshield wipers and the like. Lol. She made me feel as though everyone asks those questions. It was a comfortable, easy and great buying experience and I highly recommend her if you are interested in buying a vehicle from this dealership.
• JS

  Jason Snead

  Jul 25, 2026
  5.0
  After purchasing my new Honda CR-V Hybrid TrailSport from Apple Tree Honda, I wanted to share my experience. Alana was outstanding from start to finish. She went above and beyond to secure the exact vehicle I wanted and made the entire process as smooth as possible. Since I live a considerable distance from the dealership, she made the transportation logistics easy, which I greatly appreciated. When I arrived, my new CR-V was already waiting for me inside the showroom. She gave me plenty of time to look it over, answer my questions, and even offered a test drive before we started the paperwork. She also took the time to explain the lifetime benefits that came with the vehicle and made sure I was comfortable throughout the process. The finance portion with Zain was equally impressive. He was knowledgeable, patient, and thorough. He explained everything clearly, answered every question I had, and never made me feel rushed or pressured. I left understanding exactly what I was purchasing and why. After everything was complete, Alana had already taken care of the final details and then walked me through the features of the CR-V, explaining the technology, answering more questions, and making sure I was comfortable before I drove home. What impressed me most was that, even when unexpected issues came up during the process, the team worked to find solutions rather than simply telling me there was nothing they could do. That level of customer service made a lasting impression. The professionalism, communication, and customer service from Alana and Zain turned what could have been a stressful vehicle purchase into a genuinely enjoyable experience. I truly appreciate the effort they put into making everything work out, and I would gladly recommend Apple Tree Honda to anyone looking for a new vehicle. Thank you again, Alana and Zain!

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