Apple Tree Honda

Reviews

• AA

  Annemarie

  Sep 26, 2026
  5.0
  Dave Talburt and everyone at Apple Tree Honda were an absolute pleasure to work with. I had not bought a vehicle for 13 years, so I was a bit apprehensive going to a dealership. I had stopped at a couple of others prior to visiting. Apple Tree. The other dealerships all had high pressure salespeople swarming me as I arrived. It was the complete opposite at Apple Tree. From the moment I walked in, everyone was welcoming but not pushy. Dave spent hours with me and then weeks trying to find the exact vehicle I was looking for. Once it was time to buy, they couldn't have made it easier. Zain got my financing squared away, even better than I had hope for. Dave took a ton of time with me to show me all of the vehicle's features and get things set up and fine tuned. The entire experience was excellent! It may take me another 13 years to buy another vehicle, but I will definitely refer any friends and family to Apple Tree in the future!
• JL

  Jeremy Ledford

  Sep 24, 2026
  1.0
  Took my car in to get my broken lift gate and water intrusion through the moon roof looked at. Was told that no one at Apple Tree could diagnose that but that they use the “water doctor” for those issues, and that he charged $400. Took the car in and waited for the call and they said the water doctor had found a blocked drain in the moon roof and that he drained it. So $400 to clean a drain line which was annoying but whatever. I asked about the lift gate and he said that the water doctor only looked at the one issue but that for $400 more I could have him look at the other issue, which was the main issue going in. Water in the lift gate is a known issue with Honda, but a)they can’t diagnose it at Apple Tree, b)it’s not covered under warranty, and the c) the “water doctor” can’t fix it but he can diagnose it. I would say the service department at Apple Tree is very limited in scope to what they can do and I would not buy a Honda again. It’s been a reliable car but to have a known issue and not even be able to diagnose it at the dealership is wild.
• JJ

  jadegyx

  Sep 22, 2026
  4.0
  I drive a 2025 Honda CR-V Hybrid. While traveling on I-75 on Sept. 11th around 4:45 pm near Ocala, FL, the front passenger-side window spontaneously shattered into shards, even though there were no surrounding vehicles, debris, or external objects that made contact with the vehicle prior to the explosion. On Sept. 14th, I brought the vehicle to Apple Tree Honda, Fletcher, NC. Terrified by the incident and driving without a window for two days, I could not talk, only sob uncontrollably, and simply handed the report I had written to advisor Brandon. Brandon quickly talked to the manager and provided me with a free loaner car, and told me they would handle the rest. Fast forward, my vehicle was ready, and I went to get it. I noticed there were still countless glass pieces stuck in the areas that were hard to see and clean. I pointed to Brandon. Without hesitating or explaining, he took the car back and cleaned as much as he could on his own. What I highly appreciated was Brandon’s empathy and efficiency when I first entered the place, and his effective actions when I was ready to leave the place. I was lucky to have Brandon to handle the situation of my post-traumatic stress.
• JP

  Jensen Peone

  Sep 20, 2026
  1.0
  I was extremely disappointed with my recent experience with Honda, particularly my interaction with Joseph Gutierrez. I brought my 2025 Honda Pilot Touring AWD in because chili had spilled into the rear hatch/latch area of my vehicle and had gotten underneath the interior trim. The smell had become absolutely horrible, and I was genuinely concerned because I could not access the area myself to properly clean it. I reached out multiple times because I was desperate for some kind of guidance or solution. Unfortunately, I found my experience with Joseph to be very unprofessional and lacking in basic customer service. I was already stressed about the situation, and instead of feeling like Honda was willing to help me figure out what needed to be removed or how the area could be accessed, I felt completely brushed off. What bothered me most was that I wasn’t expecting Honda to magically fix everything for free or immediately. I was simply trying to find out what could be done. I wasn’t given a real solution, I wasn’t scheduled an appointment to have the area properly looked at, and I left feeling like nobody was interested in helping me figure out the next step. This is a 2025 vehicle, and I specifically contacted Honda because I assumed the dealership would be the best place to understand how the interior panels and rear hatch area of my Pilot come apart safely. Instead, I ended up having to search elsewhere for answers and help. The entire experience was frustrating, especially considering how stressful it already was to have food and meat trapped somewhere underneath the interior of a nearly new vehicle. Even if a dealership cannot perform a particular cleaning service, good customer service would have been explaining what could be removed, what department or type of shop could help, or at the very least helping me determine my next step. I expected much better communication, professionalism, and customer care from Honda. Unfortunately, this experience left me feeling dismissed rather than helped. Fortunately, Andy Shaw Crawford in Sylva showed me the kind of customer service I wish I had received from Honda. I called them completely overwhelmed by the situation, and they actually stayed late to help me. They took apart part of the trunk so I could finally access and clean out the chili, and they did it free of charge simply because they wanted to help. The next day, my friend Richie Sneed went even further. He took apart the rest of the rear interior, removed everything that needed to come out, deodorized it, pressure washed the affected areas, and put the entire interior back together for me. What makes this even more frustrating is that, had Honda ultimately done this work, I likely would have been charged hundreds of dollars for the labor. Instead, a local business and a friend showed me more compassion, urgency, and willingness to help than the dealership I purchased my nearly new vehicle from. My advice after this experience: save your time and money. Find a trustworthy local shop or someone knowledgeable who is actually willing to help you. I am incredibly grateful to Andy Shaw Crawford and Richie Sneed for turning an extremely stressful situation around and reminding me what genuine customer service and kindness look like.
• SD

  steve douberly

  Sep 18, 2026
  1.0
  I brought my CRV in for a factory recall after I was given an appointment. The paperwork I received from Honda said the update would take approximately 20 minutes. I told the service advisor I would wait. He said it could actually take several hours. Since it was going to be that long I asked if they could do an oil change during that time frame and I would wait. He proceeded to tell me he couldn’t guarantee they could meet that time frame and offered me a loaner for a day and would call me when my car was done. I received a call the next day telling me my car was complete and to fill the loaner with gas before returning. He told me Honda would pay the $40 loaner fee for the vehicle but never mentioned gas. I signed no paperwork for the loaner vehicle. I was also looking at purchasing a Pilot and drove one the day before but didn’t like the color and they had another for me to test drive the next day. It was a used Pilot with a crack in the windshield. Needless to say no deal could be agreed upon. I and my family all own Hondas. We love their products. We will continue to purchase their vehicles but not from Apple Tree Honda Asheville. Bait and switch might be tolerated by some customers, but not this one.

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