Enterprise Rent-A-Car

Reviews

• SB

  Sky Blue

  Sep 17, 2026
  1.0
  There are an saying that states "it doesn't get any worst than this. Any reading this it is worst than the worthless. For decades I have spent thousands of dollars with Enterprise Car Rental. Just weeks ago (August 20–25), I rented a vehicle at the Orlando International Airport with absolutely zero friction. I was never asked for my employment status or a second party sensative contact information. A valid driver's license and a credit card was all that required rental. As validation for the records I have NEVER been asked for additional information over five decades until this interaction. My experience at this location was a complete subversion of standard operations. For the third time I drove 50 miles round-trip in an attempt to drop my vehicle off at Hendrick Collision, Cliffdale Road Fayetteville NC for repairs. Knowing the historical unprofessionalism of this specific Enterprise branch, I proactively called Enterprise on Monday for a Wednesday car rental. I explicitly detailed the issues to the Enterprise Corporate Office in reference to my previous two visits to ensure a seamless transaction. Despite my proactive communication in hope of a simple transition I was subjected to an interrogation process for sensitive and personal information. I was asked to provide my employment status as retired military, and a secondary contract person’s phone information that had absolutely no bearing on a standard vehicle. rental. The corporate headquarters was conducted during while at the location concerning the issue. I was told my complaint would be forward to a supervisor and someone would be contacting me while waiting at the location. Still a day later and no phone call. There is nothing worse than a money grabbing blood sucking company employee that continues to hide a public title for financial gains and job security status.I had previously complained about the unprofessional conduct of their employee. They were given a Goggle negative rating. However, they chose to weaponize the facts and completely ignored it. Instead of being recognized as a customer I was treated more like a criminal. Tina Turner said it clearly "What love has to do with it." So what does my employment status and other people sensitive information have to do with it. This branch is a public cancer that continues to bleed new games moving the goal post in the middle of the game.They are great at insulting complaints with a boilerplate, copy-paste response.
• JO

  Jaimefelix Ochoa

  Sep 11, 2026
  5.0
  The Staff is excellent, they treat all customers like royalty. Their cars are extremely well cared for. From pick up to return, extremely satisfied. Highly recommend enterprise rental.
• AC

  Antonia Chavis

  Sep 10, 2026
  5.0
  Wow! What an ultimate platinum experience I had with Mr. CJ! He took such great care of me from start to finish. The check-in and check-out process was smooth and effortless, and the entire experience was amazing. He truly went above and beyond and put the icing on the cake! 🎂✨ I will definitely be renting here more often. Thank you again, Mr. CJ, for such an amazing experience! ❤️
• AM

  Al McNeill

  Aug 26, 2026
  1.0
  "Using "boss man" with a customer is highly unprofessional and can easily be interpreted as rude, sarcastic, or overly familiar. Customers expect respectful, clear, and professional service. The phrase "boss man" is frequently deployed as a shortcut by individuals who choose not to invest the effort required for professional communication. When used this way, it serves as both a lazy verbal filler and a tool for social disgrace." If you want repeated verbal harassment, racial bias, and complete lack of professionalism experience Enterprise Rent-A-Car Cliffdale Road, Fayetteville, North Carolina this is the location. As a retired military veteran and a dedicated USAA Insurance member of 38 years. A claim was filed for my vehicle with USAA which referred me to Enterprise. Instead of receiving standard customer service, I was subjected to degrading and racially offensive treatment on two separate occasions. Upon entering the facility on August 11, 2026, I was immediately greeted by an employee with the racially charged, degrading phrase, “What can I do for you boss man.” I immediately corrected the employee and stated that his attitude was unprofessional, offensive, and unacceptable. He completely disregarded my request and continued the behavior. Due to his demeanor and a lack of vehicles the transaction could not be completed. On August 25, 2026 I returned to Enterprise and the exact same employee chose to double down on his harassment. He deliberately repeated the offensive actions as another customer was seated in the office. Again, when I asked him to stop, he acted as if I was unworthy and a complete joke. The actions entirely disrespected me in the presence of another customer. He acted with total disregard for customer service, operating under a false sense of absolute job security. This employee’s behavior constitutes targeted, hostile harassment that directly reflects management lack of poor supervision. As a 38-year member of USAA and a military veteran, I refuse to tolerate being degraded by a pencil pushing employee lack of unprofessional skills.
• CG

  Carol Goff

  Aug 20, 2026
  5.0
  The man who helped me was so friendly and helpful. Definitely the kind of service that made my experience pleasant. (Can’t remember his name, but it was 2 initials, starting with an ‘A’.