Safelite AutoGlass

Reviews

• CD

  Collin Dail

  1 day ago
  1.0
  I paid Safelite $500 to replace my windshield on 7/21/26. For the rest of the week, the electronics behaved strangely. On 7/25, the vehicle would no longer start. One of Safelite's techs, plus my Toyota dealership, determined that water had leaked into the truck via a faulty seal on the new windshield. We discovered corrosion in electrical wires that was overdrawing the battery. Safelite was notified of this issue the week of 7/27/26. By 8/12/26 (almost 3 weeks later) I still did not have my truck. Safelite seemed to be dragging their feet with soliciting and approving the repair estimate, using me as a middleman between themselves and the dealership, and overall giving me the runaround with accepting the repair estimate. The faulty repair came from the Durham Safelite office, but the Raleigh Safelite office made the official diagnosis at the dealership and began the warranty claim process. Communication with both offices was slow, the managers were nice but difficult to reach by phone, and it felt like responsibility was being passed like a hot potato between Durham, Raleigh, and corporate. The longer my truck sits, the more likely it will develop mold growth. Even in the best case scenario, I might be looking at a week-long repair or more (per the dealership). This situation has posed logistical challenges with mine and my spouse's daily life, since we have to share a car, and the difficulty has amplified since I've gone back to work this fall. By 8/27/26, I still did not have my truck. Safelite emailed this day to say they have approved the new repair estimate from Toyota ($17,000) and asked me if I still need a loaner car. On 9/1/26, Safelite called me to say they think the estimate cost is too high and they are taking it back to committee to discuss. They say the loaner people should call me soon. So, now they have gone back on their WRITTEN WORD and are holding things up even longer instead of just paying. I am deeply disappointed and extremely frustrated that this has taken so long. I have not had my truck for nearly a month and a half by the time of this review. This is genuinely unacceptable. I haven't sought a loaner elsewhere because Safelite keeps saying the next big step is just over the horizon, then not reaching out until I call repeatedly. Safelite needs to make this right, and do it now.
• JH

  James Huang

  Aug 24, 2026
  1.0
  Paid close to $500 dollars for a windshield replacement. They came, but told me that the molding was different and that I would have to reschedule and wait for the molding to come. That was late July. They promised that they would keep me up to date on the progress of the order, but never did until I tried calling dozens of times to reach their line. Finally, after lying that I was scheduling an appointment, I finally reached an agent who said the molding was supposed to be here August 11th. It is now August 24th. No updates, incredibly hard to reach customer service, and still no fix. Terrible.
• JB

  Jason BWW

  Aug 20, 2026
  1.0
  Had my windshield replaced here 2 days ago. Great, was done that day, offered me a 80 buck filter and 60 bucks for wipers. Thanks for the attempt but I passed. Got home and the plastic cover under the rearview mirror is hanging down that covers the camera. No biggie, I tried to slide it back in but didn't stay and since I don't know how it's supposed to go I tried calling to have it fixed. Automated, ask for agent and just says no Agent available and hangs up. Frustrating, so I drive down there. And this is where it turns south for me. I asked the lady if they could just look at it for a moment to see if they can pop it back up. She was rude from the start and just said NO. I said, prob just a 10-30 second fix and she said maybe, but it might take longer. I said if it takes longer I understand and we can make an appointment. She said NO, that's not how it works. We're busy and don't have 30 seconds. You know if she was friendly and said sorry or anything that appeared she cared I wouldn't be writing this and would have ignored it. But the fact that I spent 2300 bucks for a windshield with front camera calibration, and wanted 30 seconds of someone's time to just look at it and was just NO rudely.. here we are. Yelp review for this location is 1.8 stars BTW as of me writing thing. I'd suggest going somewhere else.
• MH

  Monique Hyman

  Aug 14, 2026
  1.0
  I had a very frustrating experience with Safelite from start to finish! A Safelite technician came to my house to replace my glass, but the glass he brought was cracked in the corner. The technician told me it would take 1–2 days to get a replacement from the warehouse and said they would give me a discount. However, I was never given confirmation that he actually spoke with a manager about the discount. Next day, another technician came to my job because I had already missed a day of work. Unfortunately, the technician arrived and told me they had two different types of glass and did not have the correct one for my vehicle. I was then told they would have to reorder the glass and schedule another appointment. At that point, I contacted customer service, but it felt like I was being sent in circles. No one seemed to be able to reach the local shop, and I kept getting directed back to customer care. I finally spoke with Keyshia, a Customer Advocate, who tried to assist me. She told me the manager was in a meeting and that she would have the assistant store manager contact me. Instead, Alicia Cotton, the manager, called me. Unfortunately, her attitude was extremely unprofessional. She asked what I expected her to do and ultimately only offered me windshield wipers with my service. The only positive part of my experience was the technician, Germaine. He was the only person who was genuinely helpful and professional throughout this process. Overall, I am extremely disappointed with Safelite. Mistakes happen, but the multiple appointments and poor customer service made this experience much worse than it needed to be. If you have time and money to waste, Safelite may be the company for you. Otherwise, I would seriously consider another company!
• KY

  Kelika Yarbrough

  Aug 12, 2026
  1.0
  I rarely leave reviews like this, but after being inconvenienced multiple times by the same issue, I believe this needs to be addressed. I initially scheduled an appointment with Safelite in Durham to replace a cracked windshield. I dropped my vehicle off, arranged transportation, and returned to work—only to receive a call later stating that the replacement windshield sent from the warehouse was also cracked and could not be installed. When I returned to pick up my vehicle and reschedule, the experience became even more frustrating. My car key could not be located, and I stood there for approximately 30 minutes while staff searched for it. The entire time, the key was sitting on the front desk. I gave Safelite another opportunity and rescheduled the installation for August 12—which coincidentally is my birthday. Once again, I rearranged my schedule, dropped off my vehicle, arranged transportation, and left—only to receive yet another phone call informing me that the second replacement windshield sent from the warehouse was ALSO cracked. At this point, this is no longer an isolated inconvenience; it appears to be a breakdown somewhere in the handling, packaging, transportation, or inspection process. I’m certainly not a glass expert, but my husband works with glass on a daily basis and very rarely experiences this type of repeated issue. Having two separate replacement windshields arrive damaged for two separate appointments raises serious questions about how these products are being handled and, more importantly, why they are not being inspected before customers are asked to drop off their vehicles. Customers are rearranging work schedules, coordinating rides, inconveniencing family members, and making plans around these appointments. A simple inspection of the replacement glass before the scheduled appointment could have prevented me from making two unnecessary trips and arranging transportation twice. Mistakes happen. I completely understand that. But when the same mistake happens repeatedly—and is compounded by something as basic as temporarily losing a customer’s vehicle key—it begins to feel less like bad luck and more like a process and management issue. Beyond the customer experience, I can only imagine how much money Safelite loses through damaged inventory, rescheduling, wasted employee time, and dissatisfied customers because of situations like this. I sincerely hope Safelite takes a closer look at its quality-control procedures for receiving, handling, and inspecting replacement glass. Customers should not discover after dropping off their vehicles that the windshield intended for their appointment arrived damaged. Two appointments. Two cracked replacement windshields. One temporarily lost key. Multiple disruptions to my work and transportation arrangements—and I still don’t have a replaced windshield. That is simply unacceptable.