Mark Jacobson Toyota

Reviews

• VS

  Vincent Serio

  5 days ago
  5.0
  I've recently spent over $5k in parts and service here at MJT. I've worked with quite a few members of the team and have been grateful for the friendly help and service they have provided. Logan & Antonio from Service have been great. Frank the manager was helpful and understanding when there was a hiccup too. Thank you. In the parts dept, Luis has been a major aide in the journey of restoring an old Tacoma, I've ordered over 100 parts on the past 3 months, which mostly went through his hands. I think another guy there is Brandon, I hope I got his name right. He was very helpful and impressively fast in the parts dept too. Thank you for the role you have each played in the challenging and extensive process in trying to rebuild this truck. Also, in the service dept. I had an interesting issue where I had personally rebuilt the top end and replaced all of the components in the job for a timing job on the 1grfe v6, found in many toyota vehicles for the last 20 years. Its a common issue that the oil pump o ring in between the timing cover and upper oil pan gets pinched or rolled in installation and can cause major issues with oil pressure. Sadly my build had it happen an I had zero oil pressure. Toyota pulled the pans from the bottom for me and replaced the o ring, and then tried a technique I learned of to re prime the oil pump. I was grateful to be back on the road once all was sorted. To get the news that it was running great after a 6 week build was a very great moment indeed. 5 months into the restoration of this Tacoma and im nearly there... Just a day or two away....
• JM

  John Murray

  5 days ago
  5.0
  Appointment was easy to make. Time slot perfect for me. Like discussing service needs when scheduled service and when arrived for service. Really like having maintenance schedule book that I received when I bought the vehicle so I have the information I need for anticipating upcoming service and provides a place to document what has been done.to my truck. Really like having the technician provide real time video review of findings and recommendations. Like saving money with service discounts. All staff are courteous and professional and work together to provide a quick seamless care of you and your vehicle.
• JB

  Jessica Boyd

  6 days ago
  5.0
  Mark Jacobson Toyota is the best! My parents bought their new cars there a few years ago, so last year they went with me and my husband to buy my first new car and everyone was incredible. The finance person and their original sales rep remembered my parents which was really sweet. My sales rep, was very responsive throughout the whole buying process since I had to wait for my version to come to the lot. Very transparent, friendly, and understanding, couldn’t have asked for a better experience. Even now, a year later, I’ve taken my car to get serviced for its 6-month and year check-ups and the process is smooth and easy. I have ToyotaCare so I was in and out of there in about 30 minutes, and the efficiency of it all is so perfect. If you’re looking for a new car dealership and servicing facility, I can’t recommend them enough!
• LP

  Lynny Penny

  May 9, 2026
  1.0
  Buyers Beware! I had an extremely dishonest experience with Mark Jacobson Toyota / dealership group involving a 2011 Ford Edge advertised online for $8,784. I initially spoke with Haley, who was very polite and professional. I explained upfront that I already had financing through my credit union and planned to put $2,000 down. During our discussion, I learned the advertised price was not the actual out-the-door price due to taxes, title fees, and an almost $800 documentation fee. When I questioned the $798 doc fee and asked whether it could be removed so the deal matched the advertised price, Haley spoke with management and initially said no. A few minutes later, I received a text saying the manager had changed his mind and agreed to remove it. At that point, I believed we had reached a deal and was transferred to Ryan Riemer in online sales to finalize paperwork and arrange delivery. However, when I received the purchase agreement, the $798 fee had effectively been added back in through other added charges after the agreement had supposedly been reached. I emailed questions asking for clarification on the new fees and never received clear answers. I was also unexpectedly asked to complete a dealership credit application despite repeatedly stating I already had financing through my credit union. When I questioned why they needed to run my credit, I was told it was only to “verify” my identity, which made no sense given that my lender had already approved me. My credit union told me not to do it. The problems continued when my credit union informed me the dealership had sent them an unsigned purchase agreement. After requesting a signed version and finally receiving it the next day, my credit union reviewed the deal and informed me: the vehicle was approximately $3,000 over market value, one of the dealership fees duplicated work already being handled by the credit union and DMV, and several charges appeared after the original verbal agreement. I even provided documentation showing one of the added fees was unnecessary because my lender had already completed that process. After that, communication stopped completely. Despite having a signed purchase agreement, I was ghosted. Days later, I discovered the vehicle had been sold to another buyer without any communication to me whatsoever. The most frustrating part was not losing the vehicle — it was the lack of transparency, the changing numbers, the pressure to submit to unnecessary credit checks, and then complete silence after I questioned the fees. Because the dealership provided a signed purchase agreement and the transaction appeared to be proceeding, I activated insurance coverage for the vehicle through my insurer. The dealership never informed me the transaction had been terminated or that the vehicle was sold to another buyer to prevent me from incurring insurance expenses for a vehicle I never received. Consumers should review every line carefully, verify vehicle values independently, and never assume the advertised price reflects the actual deal.
• MM

  Mister Mac

  May 8, 2026
  1.0
  As a returning customer I am very disappointed with my recent service visit. I brought in my 2007 Camry specifically to address transmission issues and requested the TSB-recommended TCM reprogram. After holding the car for four hours, the dealership simply told me I needed a new transmission for $6700.00 based solely on a 'sound,' without providing any feedback on the fluid condition and level or performing the requested reprogram. While the service advisor was pleasant, I feel the technician dismissed the vehicle due to its age rather than performing a thorough diagnostic. I feel test I essentially paid a diagnostic fee just to be told to go elsewhere."

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