Mark Jacobson Toyota

Reviews

• FF

  Franchise

  2 days ago
  3.0
  My sales rep was very friendly and personable, but a couple of issues with picking up my new vehicle kept me from leaving a better review. The EV I purchased was only 20% charged when picked it up, normally a minor inconvenience but was frustrating for me because I had a number of trips to make that evening picking up and dropping off my children, and barely made it home. As I was schlepping kids around the sales rep called me because they forgot to put in my temporary plate and needed me to come back in. Again normally would be a minor thing but added to my stress of running around town with a very low charge. I love the new vehicle and the rest of the buying experience was pretty good, I think they just had a bad day.
• JK

  Jackie Kilberg

  2 days ago
  5.0
  This was my first experience purchasing a used car from Mark Jacobson Toyota. When I arrived at the outside the showroom, I was immediately greeted and brought inside to meet my customer service representative. I was asked if I wanted water or coffee while I waited to meet Ryan. Ryan is absolutely amazing. He is very warm and friendly which reduced my stress level in looking at cars. From start to finish, he never rushed me and always reminded me to take my time. During the process he immediately answered all my questions in person and by text. I left knowing I made a great purchase. Ryan and the rest of the team - Deja, Kelly and Lev made this the best experience I ever had in buying a car. I definitely recommend Mark Jacobson Toyota if you are interested in purchasing a used Toyota vehicle.
• DT

  Diane Shepherd (TaichiDiane)

  3 days ago
  4.0
  I usually go to another service and wait there. MJT is closer so I made an appointment and dropped off my car for a small problem. Intake was quick and courteous but I’ll probably return to the other dealer. MJT’s service system didn’t seem as smooth or professional as the other place. When I went to pick up the car I didn’t know who was supposed to help me or where to go. Thankfully, it wasn’t busy and employees were helpful enough that I paid and wrapped up in less than 10 minutes.
• SP

  ShaunTique Parker

  Jun 29, 2026
  5.0
  I HATE the car buying process, in all capital letters. However Malachi made the entire process painless and quick. From the moment I inquired about the vehicle, he was pleasant, responsive and not pushy at all which was a plus (hate pushy car salesmen). He understood and delivered and for that he will always have a customer in my family. I will note, everyone in the pre-owned side was very pleasant, helpful, and just delightful. Even those who weren't helping me directly were just nice in holding conversation. Malachi is that guy!
• TA

  toktam alizadeh

  Jun 23, 2026
  1.0
  Very poor pick-up service. I dropped my car off for service at 9:00 a.m. and used the shuttle to be dropped off. At 10:40 a.m., I was notified that my car was ready, so I called for the shuttle to pick me up. I clearly explained that I had medical diagnostic appointments at 12:00 p.m. and needed to arrive at least 15 minutes early for check-in. Despite this, no one came to pick me up until 12:00 p.m., causing me to miss my appointment. The shuttle process is clearly inefficient and needs major improvement. Customer service should be a priority, and unfortunately, this experience fell far below expectations. I will be sharing my experience with friends and family and would not recommend this service unless significant improvements are made to customer care and transportation coordination.

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