Mark Jacobson Toyota

Reviews

• AR

  Aaron Riggs

  4 days ago
  2.0
  I mean…I bought the vehicle and I like the vehicle Salesman was nice Sales manager stressed me out but…obviously they will when selling a vehicle. Just aggravating when you have to walk out before they give you a reasonable offer. Service manager…was nice too but CONSTANTLY tried to push the warranty. Which is also the job. Just unnecessary to keep continuing asking and explaining when it’s been said multiple times I didn’t want the warranty and showed no interest. The vehicle itself had some white stuff on the back (paint? Maybe dried wax?) and the I left to go get the check to purchase and the salesman said “our guys can get that off no problem” they didn’t. They tried but it’s still there. Also has a couple running lights burnt out that I didn’t notice and that’s ok. Nothing bad. My issue with this is they have a check list they show the buyer that it’s been inspected. So they checked it but it just so happen the paint and bulbs burnt out were missed? The checklist bothered me that it was checked off then these minor things should have. I love the purchase. Wouldn’t go back tho…but I will say look and check out EVERYTHING yourself. And whatever issues they have you may want them fixed PRIOR to talking about purchasing because they may not be able to fix it afterwards
• SC

  Susan Caruso

  6 days ago
  4.0
  When i drove in everything was set up and they told me it would take roughly 1.5 hrs.,and I waited a little longer. Everyone was helpful and I received a full paper overview of what was done. The only thing that wasn't corrected was when I asked to reconnect my phone to the car's computer,. Its still not working right still but Im sure they can fix it when I go back. I will go back them for the next service date.
• GH

  Gail Hughes

  6 days ago
  4.0
  Mark Jacobson provides great service. Unless you’re under a warranty or service agreement, their prices are high! This was our last free oil change. Next time it will be $169. No thanks! One other thing, bring cash or a check! They charge 2.5% on credit card transactions! A company that makes a lot of money shouldn’t be charging us to use our credit card! My charge ended up being over $6! Just not right!
• PH

  Peter Hubby

  Aug 24, 2026
  1.0
  ⭐ ONE STAR — I DEEPLY REGRET FINANCING A VEHICLE HERE My experience with the finance department at Mark Jacobson Toyota has left me absolutely disgusted. I was put into financing at approximately 25% APR, with a payment of roughly $800 per month over seven years. After making these enormous payments for approximately three years, I still owe around $28,000 on a 2018 Hyundai Tucson. Read that again: three years of roughly $800 payments, and I still owe approximately $28,000 on a 2018 vehicle. That’s more than what I purchased the car for!! I understand that I signed the paperwork, and I accept my responsibility for doing so. But I went to a professional automobile dealership and relied upon its shady, nasty finance department to clearly explain what I was getting myself into. In my opinion, allowing a customer to leave with financing this financially destructive—particularly when previous negative equity was apparently being rolled forward—is appalling. A finance manager should make absolutely certain that a customer understands the APR, negative equity, amount financed, finance charge, total cost of the loan, and how deeply upside-down the customer may become. I do not believe the devastating long-term consequences of this transaction were made sufficiently clear to me. Today I am driving an eight-year-old vehicle with approximately 58,000 miles while owing roughly $28,000, after already making 3 years of extremely high payments. Read that again. That is an absolutely sickening financial position to find yourself in. I am now reviewing the original contracts and financing documents carefully to determine exactly how this loan was constructed and how much negative equity and other charges were incorporated into it. My advice to anyone considering financing a vehicle here: DO NOT WALK INTO THE FINANCE OFFICE FOCUSED ON THE MONTHLY PAYMENT. DO NOT DO BUSINESS HERE AT ALL! Demand to see every number. Ask exactly how much negative equity is being rolled into the new loan. Look at the APR. Look at the finance charge. Look at the total of payments. Compare the amount financed with the actual value of the vehicle. If you don’t completely understand every number, do not sign anything. I wish I had walked away. This financing decision has followed me for years, and getting out from underneath it is now going to require substantial time and money. I would never knowingly agree to financing like this again, and based on my experience, I cannot recommend this dealership’s finance department to anyone. A TOTAL rip off and this deplorable probably lined his pockets with my family’s money. I am going to keep posting to warn consumers never to buy from Mark Jacobson Toyota. This is especially written for the secondary finance manager across the street in the pre- owned dump lot. There should be a consumer protection law that should have prevented this from happening. One star. Buyer beware.
• VM

  Vonti McRae

  Aug 21, 2026
  5.0
  My sales guy Jeff Cobb and the finance team were so nice and the dealership is very clean and organized. Provides nice shuttle service as well to get you home. They really helped me find the right car to fit my needs. I’ll be referring a lot of people because if I was able to get something…anyone can haha Past few years have been a challenge leaving corporate and working for myself. So my credit isn’t what it was. But they still found something within my budget that gets me back on the road! Plus who doesn’t love free coffee!!! Tell Jeff that Vonti sent you 👌🏽

Frequently Asked Questions About Mark Jacobson Toyota