Johnson Volvo Cars Durham

Reviews

• DT

  Dan Thornton

  1 day ago
  5.0
  Josh was terrific to work with in purchasing my new Volvo: very attentive, very personable, and very professional! Made everything so easy!
• AL

  Alex Larrimore

  6 days ago
  1.0
  This has been the worst car service I've dealt with in thirty years of driving. I will hopefully be able to find another Volvo dealer or capable garage in the future, as I don't intend to ever return to a Johnson car dealership. The short version - It took me four consecutive long bad visits in a row to get a tire with a hole in it replaced. I brought my car in for a regular service back in March, and although I was told it would only take 90 minutes it ended up taking over 4 hours. I assume this is because at 2 hours, they say you are allowed to take a loaner car? It's also possible that they are just horrible at estimating how slow things move, which is strange because they are there every day and see how things move. Regardless, after 4 hours I drove home, and ten minutes into my drive I had a light go off that a tire had low pressure. I drove back the following week when I had time, and they offered to patch the wheel for free, saying it would take 30 minutes. 45 minutes later, I swung by the desk to ask how it was going, and the car hadn't even been brought into the back to be fixed yet. When it was finally done, I drove out of the dealer and started heading back home. The tire pressure low light was (of course) still on, so I turned around and headed back to the dealer to ask them to take another look. They said it just takes time for the light to go off, everything's fine don't worry about it. So, I headed home. The light never turned off, so I've been refilling the air in the tire until I had a chance to go back to the dealership today to get it looked at, and they found a hole in my tire. This hole has clearly been there since they serviced it the first time, possibly because of the service itself. Now I have to replace my tires, so this has all become expensive in addition to absurdly more time intensive than necessary. So, after an hour of looking into it and getting the car ready to have tires replaced, I was told this would take an hour to 90 minutes to fix. After watching my car sit with nobody working on it for an hour, I finally asked to speak to a manager and was told that I wouldn't be able to take the car home until lunch time. They let me take a loaner home finally, so there's one piece of decent service, but now I'll have to drive all the way back to get my car after already spending two hours there this morning. This place is awful, avoid at all costs.
• MJ

  MS Johnson

  May 12, 2026
  5.0
  We were very satisfied with the professionalism of the staff and never felt our salesperson, Rod, was engaged in upselling or pressure tactics. The atmosphere was pleasant, professional and calm. We traded-in our old vehicle (not a Volvo) and purchased our lovely new car the same day. No hassles. The process wasn’t speedy but it was painless and we are happy with the result.
• PP

  Phillip P.

  May 3, 2026
  5.0
  We purchased our first Volvo EV with Rod Blackwell and he was really kind, knowledgeable, and easy going. Would absolutely recommend him to anyone! Everyone we met at the dealership was very helpful.
• SW

  Susan Harris White

  Apr 20, 2026
  5.0
  I recently purchased a 2024 Volvo XC90 at Johnson Volvo in Durham. We previously had purchased another Volvo with help from associate Forrest Harrell, so we again reached out to him for assistance. He found a car that was exactly what we were looking for and guided us through the purchase process. Forrest took the time to orient us to all the new features included on our new car and to explain what the dealership offers for service to its customers. We are extremely pleased with our new car and thankful for the expertise offered by Forrest Harrell at Johnson Volvo of Durham.

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