Johnson Volvo Cars Durham

Reviews

• MS

  Mark Simpson-Vos

  Aug 27, 2026
  5.0
  Today we took delivery of our pre-owned Volvo XC40 Recharge from Johnson Volvo in Durham, and we had a terrific buying experience from start to finish. Forrest Harrell did a great job representing the Volvo brand and Johnson Volvo as a dealership, and I would gladly work with him again. Highly respectful of our time, the choices we had in the market, and our need to take time to make the right final decision. Can I just say, too, that something about the Scandinavian design of the dealership lobby just makes the whole experience feel ... soothing? Seriously, never felt a moment of stress.
• GS

  George Spanos

  Aug 21, 2026
  1.0
  Hate to leave a poor review, but today's service really left a foul taste in my mouth. Previously dropped the car off for service of an in-warranty EVAP sensor which was replaced, but then shortly after car threw another code for the EVAP system. No fault of dealership as sometimes you fix one code which then throws another. I was able to get it back into the shop today, and I dropped car off at 8AM. I had a shuttle ride home, and the driver was great and very personable. First time I was there the shuttle driver had called out, so I had to wait at the dealer, but I had missed the telephone call informing me that the shuttle wasn't available. That one was on me. I was used to my old dealership in Greenville, SC with having a loaner available if I made the appointment far enough in advance, but every dealership is different. Well I waited until 1:23 PM to call as I hadn't heard any updates on my vehicle yet. Got a text at 1:46 PM saying no update as they are busy. Then get another text at 3:14 PM saying it needs a part that is not in stock. Basically just ran the code which I had already supplied and found out part isn't in but would be there Monday. A bit frustrating to find this out after a ~7 hour wait on the vehicle. So be it. Shop was busy and I can't get mad at that. I then texted and asked about getting a shuttle ride back to the dealer to pick-up my car as I can't wait until Monday for service due to my job, so I would have to schedule another day. I then received a response saying I can't be guaranteed a shuttle ride back as the driver is currently out with another client, so I asked if they could grab me Saturday AM instead. I get told that the shuttle doesn't run Saturday, and that the shuttle stops at 5PM. And that there's no ETA on a shuttle tonight, at this was about 3:30PM. I said I need a ride then since there's none tomorrow, and there was no response. I called the store twice, asking for a shuttle update at 3:46PM, as well as 4:31 PM. My messaged was passed to the service manager assigned to my case. No response. I end up booking an Uber so I can get over there before 6PM and try to grab my car. Another repair manager, Joshua, was very kind and understanding. He had to go and search for my car because there was no follow-up or notes in the system from my rep as they had left for the day without providing me any additional updates. I will bring the car back on September 4th to complete the repair, and I'm hoping the next experience will be different. I'll update my review if it improves, but otherwise the only reason I will come here is for in-warranty repairs. I love my Volvo and my previous dealership made the experience wonderful. Johnson Volvo has me strongly questioning if I would ever consider another Volvo again if I stay in this area. The lack of communication is the aspect I have the biggest gripe with. If you are backed up, let me know ASAP so that I can plan my day around it. Or I can coordinate a ride to bring me back if the shuttle isn't available. Not responding to calls or the service texts is what has left me feeling that my business would be better elsewhere.
• SF

  Savannah Fender

  Aug 20, 2026
  5.0
  Customer Service A++++++++ Amazing staff that seem to really care!! New to town, and went here to have our Volvo serviced. I didn't have an appointment, but was worried because of my gears not shifting as smoothly. They were able to get me in same day! Benny was amazing from the minute I walked in and talked me through everything. I was able to use their shuttle service as well (with Rick). Both Benny and Rick were outstanding! I really appreciate this experience and will now be taking my Volvo here. I would highly recommend this dealership over Volvo of Cary. Thanks again for everything!
• MY

  Mimi Y

  Aug 15, 2026
  5.0
  I’ve had a great experience with my 2026 Volvo XC60 T8 Plug-in Hybrid. I previously drove a Tesla, and one of the biggest differences for me is the peace of mind I have now, especially on longer drives. I love being able to use electric power for local trips while still having the gas engine available for longer distances. It gives me many of the benefits of an EV without having to worry about range on longer trips. The XC60 feels very safe, comfortable, and stable on the road. The braking is smooth and confident, and I especially like using B mode for local driving because the regenerative braking makes stop-and-go driving very convenient. On the highway, Power mode is impressive — the acceleration is strong, and there is plenty of power when you need it. Overall, I’m extremely happy with my XC60. It gives me many of the things I enjoyed about driving an EV, but with much more flexibility and peace of mind for longer trips. I also had a wonderful experience at Johnson Volvo Cars Durham. I especially recommend asking for Jerome. He was very professional, patient, and genuinely listened to what I was looking for. He did his best to accommodate my needs and made the entire buying experience comfortable and easy. I really appreciated his help and never felt pressured during the process. If you’re considering a Volvo, I highly recommend Johnson Volvo Cars Durham — and definitely ask for Jerome!
• MF

  Marie F

  Aug 15, 2026
  5.0
  I had a great experience purchasing my Volvo XC40 Recharge at Johnson Volvo. Jerome was patient and transparent throughout the whole process and never made me feel pressured despite a lot of back-and-forth on my end as I compared different vehicles and options. He answered all of my questions and emails promptly and accurately. I came in having done a lot of research and comparison shopping, and the team was genuinely willing to work with me to find a fair price that worked for both sides. I found them honest and fair, and they handled the whole process with integrity – including when when I reached out to clarify a detail about our agreed price. They responded quickly and honored what we'd agreed on without any pushback. worked with Jerome, Michael and Hunter. The whole process felt straightforward and honest from start to finish. I'd recommend this dealership to anyone shopping for a Volvo, especially if you like to do your homework and negotiate; they were fair, courteous and easy to work with every step of the way and I love my Volvo

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