Johnson Volvo Cars Durham

Reviews

• SM

  Sarah McLaren

  6 days ago
  5.0
  I was traveling from Pinehurst to Richmond when my engine coolant light went on. It was about 110 degrees outside and the last thing I wanted was to get stranded on the side of the road on interstate 85! Anyway, I stopped at AutoZone to see if they could help but they couldn't figure out the system (they were super nice, however, and tried to be as helpful as possible). Luckily I was only 15 minutes from Johnson Volvo (I live in Virginia so hadn't heard of this dealership). I called the service center and spoke with Wesley who said they would be happy to help if I stopped by. When I got to the dealership I was greeted by a friendly face who told me to proceed into the garage, where I was then greeted by a whole service team (mind you, this was in the afternoon before a long holiday weekend so I'm sure they were eager to get the weekend started!). I filled them in on the situation and they could not have been nicer in fixing the problem immediately. We were off and on our way within about 7 minutes of arriving there. I was almost brought to tears by just how kind, friendly and accommodating every single person was at this dealership. For a situation that had the potential to be very stressful, they mitigated it immediately and sent my son and me on our way to his baseball tournament. I cannot say enough great things about this service team, thank you SO much to everyone at Johnson Volvo for safely sending us on our way!!
• PP

  Patricia

  Jun 30, 2026
  1.0
  After 8 years of being a loyal Johnson Volvo customer, I’m done. My car sat in their service department for five days with no updates and no returned phone calls, despite leaving multiple messages. When I finally reached customer service, I was told to take my car somewhere else. That’s how they treat loyal customers. If you’re considering buying a car here, remember that the real test of a dealership is its service department. Once they’ve made the sale, don’t expect communication, respect, or appreciation for your business. I expected far better after eight years. What I received was indifference and disrespect.
• SC

  Shannon Cox

  Jun 26, 2026
  1.0
  I brought my 2021 XC90 to Johnson Volvo on June 23 for a battery replacement after Advance Auto confirmed the battery had failed. I booked my appointment through Johnson Volvo's online service scheduler, which estimated the battery replacement starting at $300. That estimate set my expectations going into the appointment. From the moment I arrived, my experience with Assistant Service Manager Paulino was dismissive and disrespectful. Instead of reviewing my appointment, he questioned whether I even needed a battery and acted as though I didn't know what I was talking about—even after I showed him the battery warning on my dashboard. When I referenced the $300 estimate from my appointment, he immediately told me there was "no way" it would cost that much and that I should expect to pay $500–$800 instead. I asked if he could text me an itemized breakdown of the charges once they diagnosed the issue. Rather than simply answering my question, he responded in a condescending tone, saying something along the lines of, "As I already stated," before repeating that they needed to run tests first. He then suggested I could take it back to Advance Auto to have them replace it—a comment that came across as sarcastic given that replacing the battery on a Volvo XC90 requires programming. While I waited at the mall, I received a text from Paulino. Instead of the itemized estimate I requested, he simply gave me the total cost for the battery replacement and then started recommending front and rear brake work. There was still no breakdown of the battery replacement charges. When I returned, I paid nearly $800 for the service. Before leaving, I made sure management knew how unhappy I was with the way I had been treated. Now, just a few days later, the battery warning light is still on. Now I have to drive from Raleigh back to Durham because the original repair did not resolve the issue? For nearly $800, I expected professional customer service and a repair that actually resolved the problem. Instead, I received neither. One final note: if the online scheduler consistently quotes battery replacements starting at $300 when the actual cost is routinely closer to starting at $500 with a final price closer to $800, Johnson Volvo should update that estimate. Otherwise, it's setting customers up with unrealistic expectations before they ever walk through the door.
• AW

  Ashley Wells

  Jun 26, 2026
  1.0
  I am extremely frustrated with the level of service I have received from Johnson Volvo. At the end of March, after Volvo released its new operating system interface, my vehicle experienced a major software failure. The issue was widely known at the time, yet when I first called Johnson Volvo, I was simply told, "There's nothing we can do." That was their initial response, even though my vehicle was essentially inoperable. The entire screen was black, I had no A/C, no cameras, no sensors, and no access to many of the vehicle's core functions. It took three separate phone calls just to get an appointment and speak with someone who could explain what was happening. At my appointment, the technician was able to reboot the vehicle, but even he told me there was only about a 25% chance that the reboot would work. He instructed me to stay in touch if I experienced any additional problems. Unfortunately, the issues never stopped. Since the reboot, I have continued to experience recurring software problems. I have called the dealership multiple times and left voicemails, but no one has returned my calls. Like many people, I have a busy life and cannot spend every day repeatedly calling a dealership just to receive basic customer service. Still, I expected at least the courtesy of a return phone call. Finally, my husband called and was able to schedule an appointment. When he arrived, he was told they had no record of my March appointment at all. This dealership seems great while your vehicle is new, but once it's a few years old, you feel like you've become an afterthought. The lack of communication, poor record-keeping, and complete disregard for returning customer calls has been unacceptable. This is a dealership that sells premium vehicles, and the level of customer service should reflect that. Instead, my experience has been disappointing, frustrating, and honestly embarrassing for a brand that markets itself on quality and customer care.
• CR

  Chris Roberts

  Jun 20, 2026
  5.0
  Wow! It’s a Saturday and I am driving to Charlotte from Richmond and got a flat and another tire issue, so I was stranded while visiting Chapel Hill on the way. I called all around and know one could help. So I called the Johnson Volvo dealership and spoke the parts team and service. Jesse took care of the situation and made it happen. They had the tires we needed and they were willing to work with me. I told them I was heading to a concert that night and they got me in and out in under an hour. Of course the tires are expensive but they had the ones I needed and tires would expensive anywhere. Many thanks for the excellent service and attention. And they even washed my car. My next visit to area will be Durham for sure. If you want the best team, this is where you should be taking your car. Ask for Jesse if you want 5 star service. Plus they had coffee and comfortable seating, many thanks.

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