Enterprise Rent-A-Car

Reviews

• TS

  Tylette Shepherd

  4 days ago
  1.0
  So disappointed with this place. I picked up a rental in Richmond, VA. The first car was smokey so I waited for them to get another vehicle from another location. I had no problem with the short wait. I get the vehicle and head to Florida only to notice a wobbling tire. I went to the Enterprise in Henderson, NC and they said all of their vehicles were rented so I could go to the Enterprise in Durham which was 40 minutes away to get a vehicle because they have more cars to rent. I get to that location and they told me they are sold out and can't get me a car. They had me sitting at a repair shop to get the car fixed myself. Terrible and I won't use them again.
• LR

  Laurie Ray

  May 12, 2026
  2.0
  This was always my favorite enterprise rental place. I drove out of my way to come here because the service was excellent. I have given them excellent reviews on many platforms, most often in their company surveys. I know business is hard, they have had to decrease the hours. But the service is not excellent any longer. I just was caught in traffic and needed to pick up a car, thinking I could get there by seven before they close, now they close at six. I began calling at 5:45 to ask if they could remain open for two minutes. I was put on hold repeatedly never picked up until one minute before close. I asked if she could stay open a few minutes so I could pick up the car. She told me that the safe was already locked. I arrived at 6:02. In the past, I could’ve counted on someone helping me out. Not any longer. When I asked when they stopped answering the phone, she said she picked up and got dead air. But I was on hold repeatedly and never picked up. I truly looked forward to renting my cars here a few times a month. My loyalty is now broken and I will just go to whatever company is closest and most convenient. I always was a loyal customer for Enterprise, especially this location, because I still felt like a customer, valued. That is no longer the case, sadly.
• ML

  Misty Latta

  May 7, 2026
  1.0
  I hate giving bad reviews, but this place deserves it. I would give zero stars if I could. Definitely got the impression that no one wants to work. Absolutely rude and not caring at all.
• AS

  Aaron Starnes

  May 5, 2026
  5.0
  The people here are great. Even when we made a last minute reservation and got there 5 minutes before closing. They were happy to help. The lady at working the front desk was nice and Max was very helpful with getting my great aunt with the vehicle. Thank you guys for not being robotic and being yourselves. This will be the go to place for my family’s rentals and for emergencies like today. Thank you guys !
• CM

  Chantel Mack

  May 5, 2026
  5.0
  I had a wonderful experience with Enterprise. The location was pleasant and very clean, and the entire process was smooth from start to finish. Max was especially engaging and friendly. He took the time to explain everything clearly so I felt completely comfortable and informed. I was already stressed because my car had to go into the shop for repairs, but the team at this location truly made the experience easy and worry-free. Their professionalism, kindness, and efficiency made a big difference. Highly recommend this team if you’re looking for a seamless rental experience!

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