Enterprise Rent-A-Car

Reviews

• BW

  Brandon Warner

  Jul 3, 2026
  1.0
  To Whom It May Concern, I am writing to express serious frustration with my experience today at Enterprise, and I'd like this escalated beyond the branch level. I reserved a pickup truck four months ago (Confirmation #2119743519) and was checked in ahead of my pickup. Approximately one hour before pickup, I received a call informing me that no truck was available and that my reserved rate could not be honored at any other Enterprise location. I immediately made a second reservation at another local Enterprise (Confirmation #2120921368) to try to salvage the day — only to receive a call shortly after that this location also did not have the vehicle. After two failed reservations, I had to take an Uber to RDU Airport to sort things out in person, where I found a line 22 people deep. After finally reaching the counter, the vehicle I was given has a broken air conditioner. Between two cancelled reservations, the Uber ride, the line, and the vehicle issue, this has now consumed over five hours of my workday. As a result, I was forced to rent a vehicle from National Car Rental at my own expense to actually get on the road. I am demanding that Enterprise fully reimburse me for that National rental charge and for my Uber ride to the airport, in addition to addressing the failures below. As a Premier client, I expect a level of reliability that simply was not delivered here — twice. I would like to understand how two separate confirmed reservations fell through with almost no notice, and I am requesting the following: 1. Full reimbursement of my National Car Rental charge 2. Full reimbursement of my Uber fare to RDU Airport 3. Honoring of my original reserved rate, applied as a credit or 7,000 points 4. Compensation for the significant disruption to my work day Please have a manager or regional representative contact me today to resolve this. I will provide my National rental and Uber receipts upon request. Sincerely, Brandon Warner Enterprise Gold
• BM

  Braden Meagher

  Jul 3, 2026
  1.0
  Called in this morning to reserve a car because my car is in the shop. Asked to confirm the vehicle was available as well because I did not want to show up and be told it wasn’t. Got here and was told they had no small or midsize cars available and they would put me in a wrangler for an additional $100. Even though they made a reservation for a car they did not have. Would not recommend unless you want to be up charged and sold.
• JJ

  Jacob Johnson

  Jul 1, 2026
  5.0
  I am not one to write reviews, but the positive and helpful demeanor of the staff deserves recognition. Excellent service.
• HD

  Hafeez Dhalla

  Jun 22, 2026
  1.0
  Canceled a reservation made a week in advance an hour before it was to start because they “didn’t have a truck”. What the hell is a reservation for then?
• NT

  Natasha Heck Thompson

  Jun 15, 2026
  5.0
  So I'm just going to be honest, when I first saw that the car rental pick up was going to be at this location I was hesitant. The last time I came to this one first thing in the morning 7:00 a.m. headed out of town, I was told that they had no car available! And that they had called and left a message. Mind you it had to been while we were on the way there smh and all of this was even though I had made a reservation! But I must admit, this time was a much better experience. And I thank Christian for his wonderful customer service skills and making sure we got in a car...a nice one at that. Thank you Christian