Enterprise Rent-A-Car

Reviews

• RG

  Rocco Gamble

  2 days ago
  5.0
  I would like to say Branch Manager Olivia in Lincolnton made our family reunion vacation possible. There was a bit of hiccup but Olivia quickly took care and was very courteous doing so. Look forward to doing business again in the future.
• SC

  Shaughnessy Celeste

  2 days ago
  5.0
  Weldon handled our reservation with kindness and precision! He made sure that we were completely comfortable with our rental before we even left the lot! Due to Weldon's kindness we will FOREVER make this our go to location! THANK YOU WELDON💝
• BB

  Bobby Bridges

  May 11, 2026
  5.0
  Employees was friendly and was very helpful with selecting a rental
• BK

  Brooklyn Ketterer

  Apr 9, 2026
  1.0
  I’m giving this location 1 star because they consistently fail to have reserved vehicles available at pickup. This has happened 3 out of the 4 times I’ve booked here, whether I reserved a week in advance or the day before. Each time, my reservation was confirmed, but on the day of pickup I either got a call or showed up in person only to be told they had no vehicle for me. The explanation is always different, whether it’s an oil change, a recall, or fewer returns than expected, but the result is the same: they do not honor reservations. This location has left me scrambling for transportation multiple times. I kept coming back because it was convenient, but I won’t be using them again. I’d rather drive to Mooresville, Huntersville, or Cornelius and actually leave with the vehicle I reserved. I recommend others do the same.
• TK

  Timothy Knilans

  Apr 8, 2026
  1.0
  If they have a car, Enterprise is ok. Problem is, you never know if they have a car. I had a reservation at Enterprise in Cornelius. They called and told me that they didn't have a car. My wife and I began searching for a car. She found one online at Enterprise Denver. At the same time I connected with Enterprise on the phone and they assured me that they had a car in Denver. We drove to the location. Upon arrival, there was a sign on the door that they were washing a car and would be back soon. While waiting in the office the phone was ringing continuously. Then a young woman showed up and said they didn't have a car. When I said that we had two reservations she said that the job of the people on the phone was to make reservations but they had no idea what if any cars were available. Seems like the best worst possible system for customer service. She said if you want to know if they have a car you should call the local office. When leaving, I called a number that I thought was the general number for Enterprise. I was on hold for 20 minutes and then the call was answered by the same young woman I just talked with. Yeah, call each local office and wait 20 minutes to see if they have a car. It's amazing a venture capitalist hasn't upended this industry.