Valvoline Instant Oil Change

Reviews

• VM

  Vicki Rose Merritt

  2 days ago
  5.0
  I pulled over after my service today just to write this review — and I have a lot to do. That alone should tell you how strongly I felt about the experience I just had at Valvoline Instant Oil Change on Pit Stop Court in Concord. Dennis, the manager, and his entire team overwhelmed me with a level of welcome, professionalism, urgency, and care that was unmatched by any oil change experience I have ever had. And I know that may sound like a big statement for an oil change — but it is absolutely true. I have visited this Valvoline numerous times, and I often describe it as the next best thing to taking my Ford Bronco to the dealership, especially since my dealership is not close enough for every routine service. Although this location services all types of cars, trucks, and vehicles, as a customer I somehow leave feeling as though the service has been customized specifically to the needs of my Bronco. From the moment I pulled in today, I noticed the sounds and movement of a high-performing team: professional conversations, work-focused communication, urgency, coordination, and people who clearly knew what they were doing. What impressed me most was that every member of the team seemed to be operating from the same knowledge base and speaking the same professional language. Their consistency was exceptional. It felt like watching an efficient, well-trained organization at work. After speaking with Neveah, the assistant manager, I asked if I could speak with Dennis because I wanted him to know what I was observing. I shared with him something I strongly believe about leadership: great leadership is not only about what people can see. Sometimes what deserves the greatest recognition is the unseen. The unseen is the training. The unseen is the troubleshooting. The unseen is the preparation, coaching, problem-solving, expectations, and countless moments of leadership that happen before the customer ever sees the final performance. What I witnessed today was the result of that unseen work. I even told Dennis that I would gladly do a commercial for Valvoline and speak about my lived customer experience here because I believe in giving recognition when it is deserved. And good business is not about never having a hiccup. I have experienced an issue before, and I came right back to this Valvoline. They immediately addressed it, corrected what needed to be corrected, and followed up to make sure I was satisfied. To me, that speaks volumes about the character of an organization. So yes, this may be one of the longest reviews I have ever written about an oil change — but this team earned it. Dennis, Neveah, Josh, Gabe, Kieron, Dashawn, Leanna, and every other team member whose name I may not have captured today: I see you. Keep moving forward. Keep operating with excellence. Keep being great. Thank you for reminding me what outstanding customer service, teamwork, accountability, and leadership can look like — even in the places where people may least expect to experience it. You have a very loyal customer in me. Vicki🎉🎉🎉
• TN

  Thierry Ngouolali

  2 days ago
  5.0
  The service was very quick and easy. Every technician worked together to take good care of the car and answer all my questions. The manager was very nice as well. Thank you.
• _L

  _Serenity._. Lowe_

  Sep 25, 2026
  5.0
  My car was having some issues starting, I came to the valvoline to see if they could do anything about it, Darius had taken a look and diagnosed The issue. He tested my battery and it was testing pretty low. He explained to me that with the colder weather my battery was getting weaker, my battery was also 7 years old. When I came back for the battery replacement, the manager, Dennis greeted me and assured me that he'd get My car taken car off. My battery is in my trunk so I was worried that there would be an issue or some complications getting it replaced, Dennis and Keith were able to replace my battery with no complications and they did it pretty quickly as well. Both were very kind and knowledgeable about my services, and Dennis even helped me reset my key fob after the new battery was in. They definitely made the price worth it.
• CJ

  Chad Jones

  Sep 22, 2026
  1.0
  I had already lost faith in valvolines ability to do oil changes correctly and with quality parts. So, I gave them one last chance to do very simple work on my car and replace a headlight bulb that had burned out because I thought I could be in and out quickly. I had zero issues with wiring or the functionality of my headlights going in. They replaced the bulb multiple times and it still wouldn't work. They concluded it must be a wiring issue and I should go get it looked at. When I got it looked at the shop said there is nothing wrong with your vehicle at all they just put a trash quality and burned out bulb back in (which they charged me for still). The shop replaced it with a quality part and it works perfectly. Needless to say I will not be returning to valvoline locations for any service on my vehicles if they can't even get a light bulb right.
• PB

  Prasanna Kumar Bandarupalli

  Sep 5, 2026
  1.0
  I went to Valvoline for a routine oil change. During the service, their employees also checked my air filter as part of their courtesy inspection. After leaving the store, I drove approximately 10 miles and my vehicle started showing multiple warning lights and sensor-related issues, along with abnormal airflow. I immediately returned to Valvoline and explained what happened. They inspected the vehicle again but could not identify the actual problem. Instead of taking my concern seriously, I felt like I was being treated as if I had brought a damaged vehicle to their location. This is especially frustrating because this is the second vehicle where I have experienced a similar situation after service at Valvoline. Because of my previous experience, I did not feel comfortable simply leaving and continuing to drive the vehicle without knowing what was wrong. The situation eventually escalated, and Valvoline called the police and claimed that I was trespassing. I was told to leave the property. I followed the police’s direction and contacted Valvoline corporate to file a claim. Unfortunately, my experience with corporate was also disappointing. I felt that they primarily accepted the store manager’s explanation instead of genuinely listening to both sides and investigating what happened. After returning home, I personally inspected the vehicle and found the problem that Valvoline had failed to identify. The air-intake hose near the air filter had been left disconnected. I temporarily reconnected it for documentation, and I have a photo showing the connection. I understand that mistakes can happen during a vehicle inspection. What is extremely disappointing is that when I returned to the store, the problem was not identified and I felt blamed rather than helped. I was not looking for an argument. I went back because my vehicle developed problems immediately after their inspection and I wanted them to investigate what happened. Instead, I felt disrespected by the employees and manager, had the police called, and then felt that corporate took the store’s side rather than properly considering my concerns. I have completely lost trust in this location. I strongly recommend checking your vehicle yourself after any service, especially if they remove or inspect components around the air filter/intake. I am also attaching a photo showing the hose that I found disconnected. I temporarily reconnected it for the purpose of documenting the issue. This was the same area that had been accessed during the air-filter inspection at Valvoline. I personally inspected the vehicle because I was concerned about continuing to drive it. That is when I found the disconnected hose myself. I am not saying that an employee intentionally did this. I understand that an accidental mistake can happen. What is extremely disappointing is that when I came back immediately looking for help, the problem was not found, I was made to feel like I had brought a damaged vehicle to their store, and the situation escalated to the point where police were called.