Safelite AutoGlass

Reviews

• LJ

  Lisa Johnson

  2 days ago
  5.0
  Scheduling was a breeze. They came to me quickly. The technician kept me on top of his arrival time and was courteous upon arrival. The job was completed to my satisfaction.
• MS

  mindy shawley

  4 days ago
  1.0
  This was a wonderful branch with a hard working team that valued the customer. Now you can't get anyone on the phone, regardless of the number you call. Safelite as a company has the absolute worst phone bot ever. I was disconnected repeatedly. I finally spoke with a kind man in customer service who attempted to help me with my issues but now Safelite says there is no warranty on the glass we had replaced. This part is frustrating, but the worst is after many years being a customer, they just don't value us anymore. We have taken our business elsewhere and suggest that you do the same. It may save you some money but even better, some frustration.
• MC

  Mark Cantrell

  Sep 26, 2026
  5.0
  Glass replacement today. Excellent communication, friendly people, quick work, and a great outcome. I recommend this location without any reservations. Thank you!!!!
• CC

  CG

  Sep 14, 2026
  1.0
  BUYER BEWARE!!! Safelite FRAUDULENTLY charged my insurance for repairs that were never performed. A hit on my insurance for no service. A technician did come out and tell me it was unwise to attempt repair because the risk of the crack spreading was great. He did no work and was at my home less than 5 min. Here it is months later- the crack has spread on its own. I decided to get a different company out that actually knows what they're doing and going through an insurance nightmare because a claim and invoice was already paid/ yet zero work was performed on my windshield. Mind blowing: time for these big companies to be held responsible for fraudulent activities! I will be filing a BBB complaint as well.
• JW

  Jim Winters

  Sep 10, 2026
  1.0
  Avoid this location if you rely on your vehicle for your job or family schedule. We dropped off our vehicle before 9:30 AM for an all-day windshield replacement and calibration. Despite being told we would receive status updates, Safelite initiated zero communication all day. Store Manager Alex later admitted on-site that they did not even begin working on our car until 2:00 PM. At 5:00 PM—the exact minute they closed—the shop texted and called to state our vehicle was being locked away overnight. Because my wife was left without her car, I was forced to use my work commuter vehicle to handle our daughter's school drop-off the following morning, causing me to miss my 7:00 AM work shift and lose hours of wages. When we retrieved the car the next morning, the front-desk staff offered zero accountability, dismissively claiming "it's public knowledge that we close at five" and asserting "we contact you when we're done". When I pressed for an explanation, Store Manager Alex deflected blame ("that's not on us") and repeatedly tried to force me out of the showroom ("I prefer to go outside. I have customers here") to prevent other patrons from hearing legitimate criticism. After initially stating he would not release our keys without payment, he abandoned his own requirement, handed over the keys, and dismissed us without collecting payment just to get me out of the building. Unacceptable scheduling delays, non-existent communication, and management that cares more about optics than customer service. Take your vehicle to an independent glass shop instead. EDIT: It turns out they used the WRONG GLASS. So I'm being forced to deal with them again.

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