Safelite AutoGlass

Reviews

• SP

  Suzette Pritchard

  5 days ago
  4.0
  Scheduling was extremely simple. The technician was polite, professional and knowledgeable. I only gave 4 stars because the service was not completed in the 4-hour window. The technician did call 15 minutes prior to the window expiration to let me know they were significantly delayed and asked if they could come later or reschedule. Window looks amazing and I didn’t have to turn anything in to insurance; they took care of it all!
• RP

  Richard Patton

  May 11, 2026
  1.0
  When I called Safelite there was a chip not a crack or anything of the sort in my glass the young man came out he attempted to fix it and it cause more damage so he called his boss and explained that he messed up, so his boss said no problem. He doesn't have to pay for it. And we will get him a new glass. But Amber Morris inform me of two things I did not know one the gentleman did not break my glass it was already cracked. And she assured me that I did not have insurance even after proving I did have insurance she still had the worst attitude and you can tell Safelite does nothing to their employees when they are rude to people. I have had great experiences with this company before this is not one of them I will not use the one in Concord. If you decide to use the one in Concord remember the owner is going to make things out to be her way so be aware of Amber Morris when dealing with Safelite in Concord
• JH

  Jamie Hoffner

  May 9, 2026
  5.0
  We had a mobile service done. Jeremy was professional and was good to explain things. I’m pleased with the work and so far no leaks or wind noise. He was careful to protect the fenders etc with covers. We did go through our insurance to get the work started.
• SN

  Susan Nivens

  Apr 25, 2026
  2.0
  The Service Team at Safelite was very professional and friendly. However, when I got in the vehicle, the heads up display was blurry. My displeasure occurred when I found out that Audi requires its windshield be installed not an aftermarket windshield. Safelite was aware of this but stated the insurance companies require them to install the substandard windshield. What a waste of time by Safelite and the insurance companies. What’s happened to doing right by the customer? I pay enough in insurance premiums that this should have been handled correctly from the start. Greed is consuming the insurance industry and quite frankly I’m tired of it. Common sense has definitely gone out the window!
• MM

  M

  Apr 21, 2026
  1.0
  This review is for the Safelite Concord, NC location. I took my 2026 VW Atlas in to have the windshield replaced. The person that installed it did not center the windshield as the photos I uploaded shows. I took it back to the shop to be centered correctly since it looks terrible, and there is a warranty for workmanship as well as functionality. I was told by the manager it calibrated correctly and was in specs. I DON'T care if it passed, I want the windshield CENTERED as well. The manager berated me, and said it could not be centered. He finally agreed to reinstall it, but sarcastically told the installer to take it out and push it to the other side. I told him I didn't want it push to the other side...I wanted it centered. I called the warranty department while still there and spoke briefly with them about his attitude and the situation. I tried to hand him the phone, but he pretended to be busy with the office lady--who, was just as rude as he was--before he decided finally to take the phone. He proceeded to tell the warranty personal that it was in specs and was only a millimeter off center. Upon hearing it, I had to say no, it looks ugly and it's a new car on which I hadn't even made the first payment. It is shoddy workmanship. My advise to anyone considering having a windshield replaced here is to run, don't walk, and find another more capable and caring installer! The warranty department set me up for the windshield to be centered at another Safelite shop

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