Enterprise Rent-A-Car

Reviews

• CC

  Chauncey

  5 days ago
  2.0
  I'm writing this review with purpose to help leadership identify what's happening and hopefully support the team to resolve this issue. I arrived and the agent was helpful and informative at first. However, when I sat in the driver seat, I looked up and saw a stain on the passenger side headliner that looked fresh and had crust over it. I went back inside and tried to ask him to come outside with me to discuss it privately so we didn't have the exchange in front of other customers, he declined. When I shared the issue at the counter, he said, "is that going to be a problem for you?" Which I thought wasn’t a professional response. There was no suggestion of cleaning it and he then offered to put me in another vehicle, and while he did his best to be polite, it was clear he was frustrated, but that should have directed at the cleaning associates. I got into the replacement vehicle and it was also not clean. The window had what looked like residue or something stuck to it, and I could tell it wasn't properly cleaned; that window stain is inside the vehicle not outside which is unsanitary. I needed to leave immediately to meet my timeline, so I proceeded with the rental I have for a week. However, I will have to clean the vehicle I paid for to ensure a clean and comfortable ride, and I don't think this is appropriate. I've been using Enterprise for years, and this was my first time ever experiencing something like this and I believe today could have been avoided with proper staff preparation and support. Please reach out if you need any further details or images, there’s plenty more.
• DS

  Destiny Savage

  5 days ago
  5.0
  Maiesha was extremely helpful and made are pickup and drop off seamless and easy. We were even given options to chose from. I have two more car rental needs in the near future and will be back!
• SJ

  Scott Johnson

  Aug 12, 2026
  1.0
  UPDATE: This was intended to be a review of the Corporate Office, not this location. None of the locations can control the corporate response. I followed the Owner's request and ended up in the same place. The Review stands as written! I have been a long time customer of Enterprise with well over 100 rentals. Recently I chose them when my car had to be repaired after a minor accident. As a member of their loyalty program I expected to get points for the rental. I asked the location manager and he agreed with me. When the points didn't show up, I submitted a request to investigate. They responded "we determined that the activity cannot be added to your account because this activity has already been added to your account." I checked and still had zero points. I called their customer service line today. They told me that since insurance covered the cost of the rental, I didn't qualify for points. When I was still working, all of my rentals were covered by my employer and I got those points. That's all bad enough, but as part of the rental I paid almost $132 for the supplemental insurance. I told them since I paid for it, that should at least be credited. They refused, blaming it on the insurance discount. There was no discount on the daily insurance. While I don't rent cars as often now that I am retired, I do share my opinion with plenty of people. I got screwed by Enterprise and will be happy to let people know. I still tell people how a regional furniture store ripped me off over 30 years ago.
• TL

  Tom L

  Aug 9, 2026
  1.0
  Don't compare this Enterprise to a National at the airport. There's Always a long wait, with just 1 person doing everything. Your car is Never ready at pickup time ("They're still cleaning it"). Then they ask you all the same questions for information they already have...name, phone, address...stuff you provided at registration and pre-checkin. If you decline their insurance they demand to see your personal insurance. AND they didn't have the car I reserved but gave me a gas guzzling SUV with only half tank if gas. Next time I'll try the Enterprise in Raleigh and hope for a better experience.
• CB

  Christopher B

  Aug 6, 2026
  5.0
  I will definitely be back. I'm not going to lie—my first experience wasn't the best. Some extra charges were added to my rental that I didn't ask for, which was frustrating. However, I gave them another chance, and my second experience completely changed my opinion. Myiesha handled both the pickup and return of my rental, and she absolutely made up for my first experience. She was incredibly helpful, professional, and welcoming. Her big, beautiful smile was so genuine that you couldn't help but smile back. She provided outstanding customer service, and because of her, I'll definitely be returning.

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