Safelite

Reviews

• KB

  Kharisma Brown

  Sep 26, 2026
  1.0
  This location is the absolute worst. I went in for a windshield replacement a week ago, and their technicians tried replacing my windshield with cheap glass. They kept my vehicle all day just to tell me they disabled all safety features and the new glass was not compatible with my new Mercedes truck. They scheduled me to come back a week later to have the windshield replaced correctly, and called the day before my new appointment to tell me I’d have to wait at least another two weeks minimum for the glass to be ordered. Keep in mind I’m still expected to drive my vehicle with all features disabled or go without one for three plus weeks due to pure negligence. I’ve requested to speak with management and am being given the runaround.
• CP

  Chris Perry

  Sep 14, 2026
  2.0
  The biggest problem was with scheduling the appointment. I've used them before and it was a good experience. They came to our house and replaced and calibrated the windshield of my wife's Wagoneer in just a couple hours. When I called to schedule the repairs for my daughter's Civic, we were told that we had to bring it in because it had to be calibrated. We were told to drop it off by 9:30 and they would call when it was ready. We never got a call, but showed up at 4:00 and the car was still sitting where we left it, and still had the old windshield in it. We were told that our appointment was one where they just work it in when they can? Anyway, the finally finished at almost 6:00 even though they close at 5:00. The lady at the front desk was some what rude, and heard us and another couple talking to each other about how annoyed we were and decided to interject into our conversation. On top of that, the new windshield was filthy on the inside and outside, and upon further inspection there was black adhesive on the roof of the car, and the rubber seal between the windshield and the car is uneven and appears to have gaps in it. I will be taking it back there when I have time to. DO NOT RECOMMEND!
• KW

  Kelcy W

  Sep 2, 2026
  5.0
  The team took care of my 2020 Toyota Camry on Monday. Great experience from start to finish, minus the fact I was unable to reach anyone to let them know I’d be late but I was able to reschedule for a half hour later through the website so it all worked out. The process was super quick and I was in and out. The front desk was the sweetest and most personable, and the technician was very kind, professional, and explained everything clearly. Cute little lobby, great service, and I would absolutely recommend them
• TN

  Tyler Nals

  Aug 27, 2026
  2.0
  Avoid this location—poor workmanship ruined my windshield. There is a much better option than this location. I’ll get to that soon. While the technicians were friendly, I learned after doing some research that the success of a chip repair depends entirely on the technique of the technician. After they worked on my windshield, the chip barely changed. I now know this isn't normal—a proper repair should make it nearly invisible. Looking at other reviews for this specific location, they are notoriously known for rushed, subpar work. Because they rushed and the resin has already cured, the chip is stuck directly in my field of vision, and I am stuck needing an entirely new windshield. Safelite has a policy stating they will replace your windshield if a chip repair fails or if you are unsatisfied. However, based on how this location operates, I highly doubt they will honor it without making excuses to save on costs. Even if they do offer to replace it, many reviews state that this location does a poor job with full replacements and damages vehicles. If they actually do replace it for free without a fight, and do a good job, I will update this review—but don't hold your breath. I made the mistake of trusting my insurance provider, Progressive, to send me to a quality shop. Once again, they steered me down the wrong road and made a simple problem much worse. To put this location's lack of effort into perspective: years ago, I had a similar chip repaired while in Sylva, NC. They sent a technician from the Asheville Safelite branch. That technician treated his job like a craft, was incredibly patient, and did a masterful job. In contrast, the technician at this local shop changed our appointment time three times and was casual about the work. To top it off, trying to get a resolution is a nightmare. After waiting on hold with Safelite customer service for ten minutes, the representative claimed she couldn't hear me and hung up. Safelite used to be a top-tier company, but they have become too big to care about quality control and customer satisfaction. Advice for locals: Do yourself a favor and avoid the headache. It’s well worth driving two hours to the Asheville location with a 4.8 rating to get it done right the first time. I wish I had done that myself. This location is absolutely not recommended.
• CB

  Chelsey Burton

  Aug 26, 2026
  1.0
  I had a 3-4" crack in my windshield. The technician came out on Monday, 8/24, and was here from about 3:05-3:30 PM. If he took before/after pictures of the damage or attempted repair, he did not share those with me. He didn't explain to me what repairs he made or attempted to make or why the crack couldn't be fully repaired, and there is still a 1.5" crack in the windshield. The only thing he said to me was not to get a car wash for two days. I called my insurance agency, and they connected with me a Safelite Solutions representative. She told me that the technicians are supposed to take before/after pictures. She tried to transfer me to the shop - no answer. I tried calling on my own - no answer. I'm extremely disappointed in the shop's customer service.

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