National Car Rental

Reviews

• SS

  Steve Strang

  4 days ago
  2.0
  I have been an Emerald Aisle member with National for many years. Usually its quick and easy to get a car. But on May 11 at 11 am in Charlotte I had a terrible experience. When I showed up to get a car there was a long line of maybe 20 to 25 people and I had to wait half an hour to get a car. The only explanation we got is that the night before they had so many cars returned they had to double park them which slowed everything down. I think they didnt plan well. I will say the staff bent over backwards to ameliorate this problem and get us on our way. Also the return experience was very good. Meanwhile I'm using Hertz when I fly to Dallas Monday.
• AT

  Anuj Thakur

  May 13, 2026
  2.0
  Car condition was great, but the customer service during checkout really disappointed us. We wanted to add an additional driver at the checkout counter, and instead of helping politely, the staff member seemed irritated even though there was no line behind us. Another employee then came over and rudely told us that we should have added the additional driver at the main counter and not there. As an Executive member, I usually go directly to the Emerald Aisle, pick my car, and complete checkout there, so it wasn’t clear why we were expected to go back to the main counter. If that was the policy, it could have been explained in a much more professional and courteous way. The car itself was excellent, but the rude interaction at checkout left a bad impression and is the main reason I’m giving 2 stars
• AH

  Aaron H

  May 13, 2026
  5.0
  I like to use National whenever possible as choosing a vehicle from the Executive area is very nice. However, this was the first time I was a bit disappointed with my experience with National. The suv I drove was fine but the outside could have been cleaned some. It was dark out so it was hard to see when we picked it up but the passenger window on the car still had the window sticker residue on it and the front windshield was pretty dirty. Returning the car was quick but it would have been nice to be informed that the attendant was charging me some for supposedly not filling up the tank even though I filled it up at the nearby Mobil station. But kudos to the customer support at National as the person was able to quickly resolve the issue with the charge.
• MS

  Mike Susshine

  May 3, 2026
  1.0
  As an executive member, I reserved a certain class of vehicle. When I arrived, I was told that class of vehicle was not available and I could come back tomorrow and get one. Really? I had 4 full days of sales calls booked and I am expected to drive all the way back to the airport to get the vehicle I had reserved? In the app, National recommends you specify the class of vehicle you want if they anticipate that size of vehicle will be in low supply. I did that, but still it wasn't available. This is not the first time it has happened this year. I followed up with a text to let them know of my displeasure. They never resolved the issue. I followed up with a phone call to their customer service, and I was informed that it was being forwarded to a supervisor. I never received any correspondence from them. I asked the customer service rep why they can't text or call me if my class of vehicle will not be available? She said that was a very valid question. National texts me when I reserve the vehicle and texts me again when I need to return the vehicle. Instead, I am crammed into a vehicle like a sardine for 4 days. After spending on average over $1,000.00 a month on National rental cars, I would expect a little better customer service than this. I will definitely be considering another rental car company to give my business to.
• DS

  d strulovic

  Apr 29, 2026
  1.0
  ​I use exclusively National for my business travel and have personally logged 91 rental days this year alone. I have always been a loyal customer because of their professional standards. On my return today, April 29, the first worker who assisted me was incredibly helpful and kind—exactly the high-quality service that usually keeps me coming back. ​However, the experience took a dark and unprofessional turn when another employee approached and began a targeted, antisemitic verbal assault. He harassed us with dangerous and dehumanizing rhetoric, claiming that we see others as "goyim" and "pigs." ​This wasn’t just a bad interaction; it was a volatile and hostile situation that only ended once we began recording him for our own protection. To face this kind of hateful bigotry while simply trying to conduct business is deeply hurtful and, frankly, felt dangerous. ​It is a shame and deeply disappointing that one individual's conduct has overshadowed years of loyalty. I am now seriously considering taking my business elsewhere, as no professional should be subjected to this kind of environment. National needs to address this incident immediately.