National Car Rental

Reviews

• PG

  Paul Gioffre

  1 day ago
  1.0
  This isn't for National/Enterprise at CLT Douglas, but regarding my current experience with National/Enterprise in general. 4 months ago, I booked a minivan to pick up. 3 days before our trip, I was told there wouldn't be a minivan available at the CLT Douglas lot. So, I cancel that reservation and rebooked with an Enterprise closer to my house (it said there was one available). The next day, I was told by that location that they didn't have a minivan available. I then call National Customer Support who help me find a minivan one town up from where I live. No sooner do I get off the call with Support, I get a text from the new location saying that they don't have a minivan there either. I call Customer Support again and was told that this was "escalated" to the Area Manager to help me find a minivan (I told them I need a minivan or something similar in size). I was supposed to get a call about it. Never heard from anyone. Today is the day I'm supposed to pick up the rental. I call Support again asking if I'm ever going to hear from an Area Manager since my reservation is in 2 hours. I'm then told that the last location that they sent me to cancelled my reservation altogether. I was never informed of my reservation being cancelled. I had a complaint filed for the location that cancelled my reservation without me knowing and am hoping that the vehicle that I have to relent on getting thats smaller is at the location I started with (CLT Douglas airport). Based on this experience, I have no faith that the Area Manager or location that cancelled my reservation without my knowledge will call me back. I won't be using National/Enterprise again, and I will let my company know of the experience I had to see if this impacts our relationship with this company.
• BT

  Brittany Taylor

  Jul 1, 2026
  1.0
  1 star, zero stars if I could. I left my cellphone in a Ford Explorer returned at the Charlotte Douglas Airport. What followed was one of the most frustrating customer service experiences I've ever had. I filed a Lost & Found claim, called customer service, called the Emerald Club line, reached out on social media, and even visited a National location in NYC in person, all with zero results. I was repeatedly told 'leadership will reach out' with no callback, no name, no timeframe. Nothing. To make matters worse, there is no direct phone number available to reach the branch itself. Customers are forced into an endless loop of chat bots and 800 numbers that connect to general queues with no ability to escalate to anyone who can actually take action. The most alarming part? The car was handed off to another renter without anyone ever finding my phone. It sat in the back seat pocket through an entire additional rental cycle. My phone was only recovered because I sent a friend to the airport myself. National Car Rental took no action whatsoever despite a formal claim being filed days prior. As an Emerald Club member I expected better. Avoid this location at all costs.
• LC

  Lena Cruz

  Jun 30, 2026
  2.0
  I have traveled in and out of CLT for 3 years on business and habitually used National Car rental via my organization. Up until recently it has been a strong experience, but quality has slipped in the last year and the last 6 months have been way off. During this recent visit, vehicle options were limited, support was difficult to find and the vehicles were in less than ideal shape. The first vehicle I selected, a Mitsubishi, had a crack in the windshield that I didn't notice until I took it out of the garage, the second vehicle a CX50, had an oil change light pop just as I arrived at the exit gate, the vehicle I ultimately ended up with threw a TPMS alert an hour after I had it, had no windshield washer fluid and the key appeared someone took a tough day out on it with a hammer. The customer service line was horrific. The first agent Peter, was misinformed on the capability of the app and I found myself coaching him on its options. The second agent, Susan was helpful but stated it was after hours so she couldn't provide the support I needed. The third agent Luis, assured the changes I needed (extending the rental) were executed however, I began getting alerts that the rental was past due. Ultimately, out of extreme frustration, I returned the vehicle (and was still charged the day they didnt extend the rental to) and collected a vehicle from Hertz. I provided the feedback to the agent on-site upon my return, but it didnt seem to make any impact. Ultimately, as my team travels, if they experience similar concerns I'll need to move their reservations to a different provider.
• TB

  Tyne Brannan

  Jun 29, 2026
  1.0
  I picked up my car from the Charlotte airport, and got on the road. Then the "Low Tire Pressure" alert pops up half way through my trip. Two of my tires were at 44, one was at 43 and the other was at 27 - it SHOULD be 35. Apparently they don't check the PSI before putting the car out on the lot; just glad I didn't have a blowout. I shared it with the gentlemen when turning the car in and told him I had to spend $5 to put air in it. Told me he would refund me $10 for the trouble - of course that didn't translate to the invoice - no credit provided. This isn't the first time I've been disappointed. Last time I rented a car from the Baltimore airport and I was accused of returning the car with the windshield cracked - I had already told them it was like that when I picked up the car. They said they took care of it, then I get a letter stating I owed them for a window. I asked them to check the video coverage of me leaving the garage and they could see it. Guess what, no apologies from National Car Rental. I guess my business/safety don't matter.
• AS

  Alan S

  Jun 27, 2026
  1.0
  I just want to preface that the entire staff here is EXTREMELY HELPFUL… APART from 1. I picked up a rental here June 23rd at 7pm and had a pleasant experience until it came time to drive out. An employee wearing an Enterprise shirt, probably late 20s, ginger blond hair in Booth 5 was in charge of checking me out. I pull up to the gate and the first thing he says before I even put the car into park is “KEYS.. License.” No “Hello”, no acknowledgment, just that. I had him over those items without saying anything. I then ask him for one request; a printed rental agreement. I always ask for one and never have an issue out of the hundreds of times I’ve rented with National. He looks at me as goes “You need a printed one? I’ll just email it to you.” No. I need a printed rental agreement. So he storms off and comes back 4 min later and says his printer isn’t working. I told him I cannot leave without a printed one as I need it for work. He then tells me “Are you staying at a hotel? They have printers there.. can’t you just print it?” I say “No sir, my hotel doesn’t have a printer, if they did I wouldn’t be asking you for one.” He then asks me again “Do you REALLY NEED ONE?” At this point I’m dumbfounded as I’ve told him 3 times I DO need one, and again I tell him YES I DO NEED ONE PLEASE. He storms off again and we have been at the booth now for 10 minutes. He was so furious and mad he came back and told me “Now I HAVE TO GO UP TO THE COUNTER AND GET ONE” I said “that’s fine, I can back up and get it myself if you can’t”. He said “No you can’t back up, stay here now.” He finally gets over the radio and says “(my last name) NEEDS A RENTAL AGREEMENT NOW “ and finally someone runs it over and it pushes it in my face and says “BYE”. This is the worst National rental experience I’ve had and I ONLY rent with you guys. Disappointed with him, but all the other employees are stellar.