National Car Rental

Reviews

• TJ

  Tammy Jensen

  5 days ago
  5.0
  Exceptional Service — National Has Earned My Business for Good After nearly 24 hours of travel, I finally arrived at the National Car Rental garage in Charlotte exhausted and more than ready to get home. What happened next completely changed the end of my day. Two different members of the National team immediately stepped in to help me. They took my bags, made the entire process effortless, and upgraded my vehicle. They were warm, helpful, and genuinely seemed to care that I had had a very long day. What impressed me most was that this wasn’t just one exceptional employee going above and beyond — it was two different people providing the same level of service. That tells me this is more than a one-off experience. It’s simply the way this team works and the standard of service they’ve created. After a long and exhausting travel day, those seemingly small acts of kindness meant more than they probably realized. I drove out of that garage feeling taken care of rather than like just another rental customer. National earned a loyal customer that night. I honestly can’t imagine renting from anyone else again. To the National team in Charlotte: thank you. This is what exceptional customer service looks like.
• TC

  TJ Cox

  Aug 27, 2026
  1.0
  Normally my experience is pretty straightforward with no issues but this time, not great and less than subpar. I had a car that had safety recalls that had not been repaired. While having the car I experienced multiple sensor and safety feature malfunctions. For example, blind spot monitoring and sensors would disable, forward collision sensor and emergency braking feature malfunction and did not work. Adaptive cruise control did not work due to safety feature malfunctions. Confirming not safety issues with vehicle is a big concern. When i checked out the car i noticed the sensors were turned off and asked about it and they didn’t seem concerned about it. However after driving 2 hrs and having multiple sensors go off it was a concern. I reached out to road side and they stated i needed to contact the branch and i reach out to the branch and only received a text telling me to go to the nearest airport for a swap which was 2 hrs away. No phone call to confirm everything was okay or to even confirm if it was a convenient location to go to the airport.
• PC

  Parrish Chaplin

  Aug 24, 2026
  2.0
  I was very disappointed in the response I received when I made it clear about the issues with my rental whereas the vehicle displayed tire pressure issues whereas my trip was delayed considerably due to finding tire services to rectify the issue. My issue was somewhat brush off. As a loyal customer, check my files...I thought surely I would be offered some kind of discount or extended satisfaction on my next rental. The scary part is normally this is the customer satisfaction I normally receive from National issues occur, Not this time. I receive invite all the time to switch, I like to stay with National now it's concerning.
• CS

  Chris Seigler

  Aug 22, 2026
  5.0
  I absolutely hate renting a car. Unless it’s with National. Nothing but fantastic in-person customer service, anywhere from friendly smiles to random last minute upgrades just because ‘we can so why not’. I frequent the GSP and CLT locations often and they have personally helped me with requests and extensions on numerous occasions rather than going through tele help. Which brings me to my only critique. Over the phone customer service seems to have some training gaps especially in terms of policy. I’ve been misled a few times on closure times or return policies. That said, in-person service has been more than exceptional. Will probably never go with another company.
• SK

  Scott Keys

  Aug 8, 2026
  1.0
  I was able to upgrade to a luxery car which gave me nothing but problems, The oil light kept coming on, internal electronics were on the fritz. I called to get help and was told someone from the airport location would come swap out the car but this never happened. I explained that I was unable to bring the car back due to my work schedule and they did nothing to help. A few days before my rental ended i ended up with a flat tire and it was impossible to get help from the 800 number, it took 4 hours to finally get this resolved and a tow truck to come get the car. I went into the airport terminal to rent another car and asked for a free upgrade and they told me they had no other luxury cars available. I asked since they didn't have the luxury upgrade if they could take me to the next level. The person in charge of the upgrades laughed at me ( thin young black male) and told me i would need to pay an additional $3800 on top of the fee I already paid. I have rented a car from your company for almost every day since December and not only was there no accommodations for being a loyal customer but I was laughed at for asking for a different upgrade since the one I qualify for was not available. This was a horrible experience and National should make this right.