Enterprise Rent-A-Car

Reviews

• TM

  Terry Maskin

  May 9, 2026
  5.0
  I had an excellent car rental experience with Enterprise at 4226 South Boulevard in Charlotte. Special thanks to Kentrel Johnson who was particularly helpful in making everything about the car rental process work more efficiently.
• RA

  Rob Allen

  May 9, 2026
  5.0
  My flight was cancelled and I was only 3 hours away from home so I decided to rent a car. No one had a rentals to accommodate me. I rented through a 3rd party site and while it said a car was available when I got to the store there was nothing an available. I understand that the local office has no control over the rental apps and was disappointed. They huddled around the computer and worked diligently together and were able to make something work. The team in this office worked very well together and worked very well under pressure. They had 30+ more rentals to get out that day and I’m sure they did!! Great experience
• BC

  Brittany Christian

  May 8, 2026
  2.0
  Staff are generally friendly, but I have always been subject to a at least a half hour wait for my car to be ready from my reservation time. Do better.
• CB

  Carla Barber

  May 2, 2026
  5.0
  From start finish, I was happy with my rental from Enterprise at the South Blvd address. The staff was extremely polite and helpful. I was able to rent my car quickly. A special shout out to Cantrell, who was the young man helping me with my rental car. Cantrell greeted me with a smile and went above and beyond to make sure I felt comfortable with my rental. He even helped me get my phone paired up to the maps/media in the car. I have rented here in the past and have always had a great experience.
• LL

  Leesuh

  Apr 7, 2026
  5.0
  SUUUUUUPER Special shout out to Ethan and the 2 other associates assisting him today 4/07/26 @4pM (@ The south blvd location in Charlotte, NC) myself along with over 100 other customers experienced extremely poor service at the Douglas INT Airport today trying to rent vehicles with Budget / Avis regardless of the fact that we had RSVP. We stood in line for over 3 hrs because apparently they were low staffed and had 1 associate working an 8 register desk and 2 due to the fact that their corp call center was allowing customers to create RSVP even though there were no vehicles available. @3pm the only associate that was working left with her purse in hand with out a wird of resolution or excuse. SHE JUST LEFT FOR THE DAY. some of us scrambled and called other local Budget offices and recvd confirmation that the customers could pick up the RSVP vehicles at other locations. Their vehicles and RSVP were verified !. But that location also did not have vehicles avail. This was a nightmare for everyone. Many customers such as myself had to pay out of pocket for a lyft- or uber to take them to the alt location only for the Budget associate to decline them availability and claim they had no control.over what corp call center is telling them. !!! . I will NEVER SHOP BUDGET Rental AGAIN. and I will make sure to tell my friends and family never to shop them aswell. We were never notified of the issues and that our vehicles were not available or that our RSVP was invalid. Considering the fact we were already charged for a vehicles we never recvd. !!! This was absolutely ridiculous. Extremely poor customer service and business. On another note. Ethan and his team at Enterprise Rental hooked us up!! They were sincere, felt our frustration and were profesional and eager to help! Explained that it might take a bit but they would try their hardest to help us. They made things work for several other customers in the same predicament. Ethan and his team deserve the prize for "Associates of the year." This is what deserves 5+ stars. This is what excellent cs is all about. Ty Ethan. ♥️ kuddos to you .

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