Enterprise Rent-A-Car

Reviews

• DB

  Dan Bauer

  Aug 26, 2026
  3.0
  We had need for roadside assistance. Enterprise sent us to Danville VA Enterprise location to swap out vehicles. We waited a full hour to get a replacement car. Many customers entered the store after we arrived and were given cars. When we were called the agent told us he could not swapped out the car, we needed to talk to yet another agent. So another waiting period as they worked the computer to do the car swap.
• MB

  M B

  Aug 25, 2026
  5.0
  Excellent service, staff is not only very courteous, they go out of their way to make sure that you are well taken care of. Unfortunately, I did not get the name of the young man that helped me with the rental at Charlotte airport on 8/18, but he changed cars for me because my phone would not connect to the first vehicle's GPS and made sure that it was all set up before I left. When I returned the car at the Buncombe Rd location in Greenville, Ryan was so friendly and got everything checked out quickly. Will be back again for the next rental!
• VV

  Vortexchaser

  Aug 21, 2026
  5.0
  Enterprise Rent-A-Car at Charlotte Douglas International Airport is hands-down the best rental experience I consistently have. The customer service is outstanding every single time — the staff are fast, attentive, and genuinely listen to what you need. If they are busy, their partners at other desks step in to help shorten the line. The cars are consistently in excellent condition, never a letdown and the executive team I travel with notices. I work with several rental companies for business travel - the customer service at this location is unmatched. I appreciate having a rental partner I can count on without question. Highly recommend if you’re flying into CLT.
• GF

  Gordon Freeman

  Aug 18, 2026
  1.0
  We are very dissapointed with enterprise ,we picked up what was supposed to be medium size car but it didnt have sat nav which we needed,after swopping 3 times because sat navs were not working,we ended up with huge 7 seater gas guzzler.to componsate they filled tank and told us to bring back empty.after 5 days of rumbling noise i checked car over to my disgust i found 2 tyres down to the wire with large chunks of rubber missing as in photos,we changed car at nearest depot with only quarter of tank of fuel.on return i explained that as compensation for first problem we could bring back empty tank but there was a quarter left.to my disgust i recieved final invoice which charged around 120 dollars for fuel and no compensation for tyre problem which we were promised 150 dollars for potentially lethal car.
• DW

  Darazi Wise

  Aug 18, 2026
  1.0
  My experience with Enterprise was not good at all… We traveled to NYC to visit my Dad who is in the hospital, ( not a vacation), the next day while heading to see my Dad the hood of vehicle popped open and slammed into the windshield, glass shattered, but thank god no one was hurt, but our son was traumatized from this, who is autistic..You would think we would get cooperation in this matter as Enterprise thrives on accommodating there customers, roadside assistance was suppose to pick up vehicle and take us to the nearest enterprise, that didn’t happen, we had to drive there, and when we arrived we were told there’s nothing we can do for you as our cars will not accommodate your family, we were told to go to LaGuardia Airport, mind you this was the day we were on our way to visit my Dad in the hospital, in order to get to the airport we had to put in another request for car and tow service, which never showed up, and to request again, at this point it was close to the end of the day. Car service finally arrived and drove us to airport which was almost and hour away, when arrived we explained to customer service what happened to vehicle provided them the documentation of rental agreement, it was confirmed but told us in order to do an exchange enterprise has to confirm car that was towed first before any vehicle transfers. We waiting almost two hrs, and was provided another vehicle, My day was wasted and visiting hours were over…Moving to when our family is track on home on the highway the engine was flashing on/off, and we observed smoke, we had to pull off on the side of the road as there millions of trucks driving fast, when we realized that the reason for the smoke had to do with a misfire, and that fluid can leak into the converter.. Now this another serious issue with Enterprise vehicles.. We had to drive to the nearest service road, we were stationed at a closed gas station at 1am in the middle of no where, no residential area, and it was pitch black with no where to go, and not to mention our autistic son in the back sit hysterical, and scared..Called roadside assistance, reported the issue they said no problem will send a care service(Uber) for you and have to car towed, and you will be driven to another enterprise to get an exchange. That never happened and my family and I had to sleep in the car on a dark street, with no sign of assistance, scared, uncertain, angry, unsatisfied… It wasn’t until 10am a police car drove by and asked what was going on, we explained, and he couldn’t get us to the enterprise, did I say we’re traveling back home, so all our luggage is with us in this vehicle which is not drivable because it isn’t safe. Called roadside assistance again and was told the towing service will be there within two hours and they will try to send a car service, which did arrive until 11:43 am… This was a horrible and scary experience, roadside assistance was called frequently throughout the night when my family was stranded with no where to go and each customer representative I spoke with said they couldn’t arrange for an exchange we had to call the enterprise we originally rented our vehicle from which was 6 hours from where my family was stranded at. There were so much inconsistencies, so much back n forth and my family and I are suffering living thru this drama.. We finally got another exchange and arrived home the next morning safe.. But will not deal with enterprise again as a paying customer, lost two days of work, and our family was traumatized by this experience.. Enterprise you gotta do better!!!

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