Valvoline Instant Oil Change

Reviews

• CT

  Crandle Taborn

  6 days ago
  1.0
  I previously left a review about my experience at Valvoline in Burlington, NC. After the original issue, I was told that the district manager would be contacting me. I never received that call. I did receive a refund for the oil change, which I appreciate. However, since having the oil change done, my check engine light has come on. It was not on before the service, and I was not experiencing these issues with my vehicle beforehand. Now my car is having several problems, and I am concerned that something may have happened during the service. What is most frustrating is that I was told management would follow up with me, but I still have not received any explanation or call from the district manager. At this point, I would really like someone from Valvoline to contact me, address what happened, and explain what can be done regarding the issues my vehicle has been experiencing since the oil change.
• SV

  Sergio Velasquez

  Sep 29, 2026
  5.0
  I highly recommend this place great workers answered all my questions, also they went above and beyond today in fixing an issue. I appreciate all the hard work they did, it shows true character and how they really care about their customers. I will leave a satisfied and will return for my vehicle maintenances. I highly recommend Valvoline to all my family and friends.
• AA

  aP

  Sep 27, 2026
  5.0
  Matt, the Assistant Manager, was absolutely awesome. I came in needing help with my battery, and he took great care of me from start to finish. He installed the battery, took the time to check everything over and make sure my car was good to go!! What really stood out was how thorough and helpful he was. I had a trip to Maryland coming up, so having someone actually check everything and make sure I was ready for the drive gave me a lot of peace of mind. Great customer service, professional, knowledgeable, and genuinely willing to help. Matt definitely deserves recognition for how he treats customers. I’ll absolutely be coming back to this Valvoline! Tysmmm
• JO

  John Otero

  Sep 22, 2026
  2.0
  The service was very good, but the car in front of me had an indoor filter issue to close it again. Instead of taking the vehicle out of the bay to continue the flow of service, I was made to wait for almost 20 additional minutes. This disregard of my time has put me on the fence to not only recommend your company, much less return for another oil change.
• AP

  Antoinette Patterson

  Sep 12, 2026
  5.0
  ⭐⭐⭐⭐⭐ Excellent Customer Service at Valvoline! I had a great experience at Valvoline! Paul, the Service Manager, and Luna, the Technician, provided exemplary customer service from the moment I arrived. Within about two minutes of pulling in, they approached my vehicle, greeted me, explained the expected wait time, and asked what services I needed. Throughout the visit, they took the time to review my vehicle’s service needs, explain their recommendations, and make sure I understood what was being performed. I received a full synthetic oil change and also decided to have my engine air filter and cabin air filter replaced based on their recommendations. I really appreciated that Paul and Luna explained each service and why it was recommended without making me feel pressured. Thank you, Paul and Luna, for being professional, knowledgeable, attentive, and respectful of my time. Excellent customer service makes a difference, and this was definitely a positive experience. I will gladly return to Valvoline for future vehicle maintenance! ⭐⭐⭐⭐⭐