Enterprise Rent-A-Car

Reviews

• MP

  michael palma

  Jul 1, 2026
  3.0
  The staff at the Belmont store was very friendly and respectful they had a amazing crew there two thing I did not like the car on the inside was very dusty and they don’t check fluid to make sure everything was top off and I paid for a Premium package vehicle, and all I got was a regular basic model vehicle, so I paid more For nothing but other then that staff was amazing very knowledgeable and respectful
• MB

  miranda brooke

  Jun 20, 2026
  5.0
  Great service! Professional and efficient. Worked well with what I needed and where I needed to drop off. Everything worked out perfect.
• CL

  Cleveland Lynch

  Jun 18, 2026
  5.0
  The location of this enterprise was very convenient as opposed to the airport. Then when I got there the employees were professional and pleasant. They made the process very easy. Even came and picked me up from the shop I was having my vehicle repaired. Wish I could remember their names but the young lady that helped me really knew her job. Even put me in a vehicle that made it comfortable for me. Im not your average size human being. And she led me to a vehicle that was very comfortable for me. All I know is she said she was filling in for someone. And that location was not her normal location that she worked. Thank you young lady.
• UW

  USA Drones WendynMark

  Jun 14, 2026
  5.0
  I had a large group of ladies on a day trip to the mountains. The van made the trip more fun since we got to ride together
• AS

  Angela Sistrunk

  May 28, 2026
  1.0
  Subject: Concern Regarding Unauthorized Upgrade Charges and Deposit Retention Dear Enterprise Customer Service, I am writing to formally express my disappointment regarding my recent rental experience with your branch following an automobile accident. After our accident, our insurance company arranged a rental vehicle through Enterprise. We received a text message confirming a 9:00 a.m. appointment and instructing us to go to the repair facility, where an Enterprise representative would pick us up and transport us to the branch location to obtain a rental vehicle. We followed all instructions provided. Upon arrival, we worked with a representative named Bryce. He showed us one vehicle and stated that it was the only car available on the lot. At no point were we offered options, informed that the vehicle was considered an upgrade, or advised that additional charges would apply. We completed the paperwork based on the understanding that this was the vehicle being provided through our insurance arrangement. When returning the rental vehicle, I received a link indicating that I owed an additional $169. After contacting the branch, I was informed that the charge was for an “upgrade.” I want to be very clear that I never requested, agreed to, or authorized any vehicle upgrade. Given that we were already dealing with the financial stress of an accident, it would make no sense for us to voluntarily incur additional rental expenses. I was further told that the charge resulted from not having an appointment, despite the fact that I still have the text messages from Enterprise confirming our scheduled pickup and rental arrangements. After discussing the matter with the branch representative, $69 was removed; however, the $100 deposit was retained. I was also told the higher deposit amount was due to the vehicle being “brand new,” although this was never properly explained beforehand. This entire situation has been extremely frustrating and disappointing. I believe customers should be fully informed of any additional costs before signing paperwork, especially during stressful circumstances such as an accident claim. Transparency and clear communication are essential, and unfortunately, I do not feel that was provided in this case. I have already contacted corporate customer service regarding this issue, and I am also considering requesting that my insurance company use a different rental provider moving forward. I respectfully request a review of these charges and reimbursement of the remaining $100 that I do not believe I should have been responsible for paying. Thank you for your time and attention to this matter. I look forward to your response.