KE
Kenneth Edwards
May 2, 2026
I had two recent experiences with Enterprise, and I felt it was important to share because great customer service deserves recognition.
Back in March, I reserved a truck months in advance for my birthday trip with my family. The day of pickup, I even called to confirm they would have a vehicle large enough and was told yes. Unfortunately, when I arrived, only small cars were available, which put my entire trip at risk.
Thankfully, Deshawna stepped in and I truly can’t thank her enough. She immediately took ownership of the situation, made calls, and went above and beyond to find a solution. Because of her, I was able to go to another location and get a vehicle that fit my family. She was professional, understanding, and genuinely cared about helping me. She turned what could have been a stressful and disappointing situation into an amazing birthday experience. I really hope she gets the recognition she deserves.
I’ve since continued renting from this location, and just about a week ago I worked with Bryce. He was also extremely helpful, kind, and professional. It’s experiences like these that keep me coming back.
People are quick to leave negative reviews, but I want to highlight the positives. Thank you to both Deshawna and Bryce for providing outstanding service. I truly appreciate you all and I’ll definitely be booking again soon.