Hyundai of Asheville

Reviews

• BS

  Bree Shelby

  Aug 27, 2026
  1.0
  Most rude and awful experience. If you are fem presenting person, do not go here. I was immediately met with a condescending tone, and was met with rudeness. Saw a gentleman in front of me treated with respect and kindness so I was super put off by the absolute switch when it was my appointment time. Also when asking question for clarification on certain things I was not given answers, was just responded to in the most condescending tone. I was there to get an active recall and a warranty issue fixed but instead tried roping me into more unnecessary things on top of not helping with the issues at hand. Very disappointing as it is already a scary experience going to male dominated areas as a fem person.
• AG

  Andy giovanni

  Aug 25, 2026
  1.0
  Google Review — Hyundai of Asheville, Asheville NC I’m leaving this review because I want other customers considering. Hyundai of Asheville in Asheville, NC** to know about my recent experience with both the service and sales departments. SERVICE DEPARTMENT: I brought my 2015 Hyundai Sonata Hybrid to Hyundai of Asheville because I already knew I had a coolant leak. I paid **$160.50 for the diagnostic inspection**. I was told the electric water pump was leaking and was given a $2,283.23 repair estimate**. I asked for the **part number** so I could compare the repair and pricing with other shops. I was told they didn't have the part number. The paperwork I received basically just stated that coolant was leaking from the electric water pump, which didn't give me much information to shop the repair. I was also told the repair would take approximately three days. I asked about a loaner because this is my daily vehicle and was told they didn't have loaners available anymore. However, Hyundai of Asheville's own website advertises loaner vehicles**. Customers should ask about actual loaner availability before leaving their vehicle for a multi-day repair. Another thing customers should know: in my previous experience with this same Hyundai dealership, when I paid for an inspection and then had the recommended work performed there, the inspection fee was not charged separately. That was not the case this time. I was charged the **$160.50 diagnostic fee**. Policies can change, but I recommend asking about this **before authorizing a diagnostic** and comparing prices with other repair facilities before committing to a major repair. SALES DEPARTMENT: I was also seriously interested in a 2021 Genesis GV80 3.5T AWD Hyundai of Asheville had for sale. I was prepared to buy it if we could reach the right deal with my Hyundai as a trade. After I contacted the salesperson this morning, **the manager personally called me around 11:20 AM**. I explained that I wanted to discuss getting a better trade value and see what could be done on the GV80. He told me he would personally look at my trade, see what he could do, and said it might be worth coming in. **He scheduled me for 2 PM.** I drove to the dealership specifically for that appointment. When I arrived, the salesperson I had been dealing with came out with another representative and told me he was too busy. I explained that I was there to meet with the manager at 2 PM. I was then approached about other vehicles, but I explained that I was specifically interested in the GV80. I was then told the GV80 had sold that morning. I completely understand that a vehicle can sell. That's not my complaint. **My complaint is that nobody called me before I drove to the dealership for an appointment that the manager himself had scheduled, even though they knew exactly which vehicle I was coming to discuss.** I later called and confirmed that the GV80 was indeed sold. A simple phone call would have saved me the trip. I have previously had better experiences with Hyundai of Asheville, which makes this especially disappointing. **My advice to customers:** Before using the Hyundai of Asheville service department, ask exactly what the diagnostic fee covers, whether it is credited toward repairs, what diagnostic information you will receive, and whether a loaner is actually available. For major repairs, compare prices with other shops. If you're traveling to the dealership for a specific vehicle, **confirm that the vehicle is still available immediately before leaving home.** After this experience, I will be taking my business elsewhere and recommend that other customers carefully compare their options before doing business with Hyundai of Asheville.
• DP

  Daniel Perez

  Aug 22, 2026
  5.0
  Absolutely come to Asheville of Hyundai Weather you’re getting new cars or used cars Especially go to Mike (SalesMan) he took great care of me super friendly and open to any questions comments or concerns as well as Patient they will really go above and beyond for you to be satisfied in yorue purchase
• LH

  Lauren Hoeben

  Aug 19, 2026
  1.0
  Unfortunately, my experience with this dealership was extremely disappointing. The salesperson, Ben, gave me information about the features included with a Tucson Hybrid SEL Convenience that I later discovered was inaccurate. Because I was told another customer was also interested in the vehicle, I felt pressured to make a quick decision based on those assurances. The presentation of the vehicles was also disappointing. Ben showed me new cars that were visibly dirty, including drips inside the doors and marks on the light-colored interiors. When I commented that it was a turnoff to consider buying a new vehicle that already looked dirty, Ben told me the service employees were supposed to wear gloves but did not always do so. That did not inspire confidence in the dealership’s attention to detail. I had not picked up or taken the vehicle home, but I had already signed the purchase contract when I discovered it was missing several features I had specifically asked about. I returned to the dealership and met with Ben and a manager to discuss what had happened and review my options. During that conversation, the inconsistencies in the information I had been given became apparent. Despite the circumstances, the dealership attempted to move me into a more expensive vehicle without offering any discount or other consideration. I ultimately had the contract unwound and walked away. I’m very glad I did. I left and went directly to another dealership, and my experience with Hunter Hyundai was amazing. They treated me with respect and helped me purchase the Tucson Hybrid Limited I actually wanted at a reduced price and an excellent interest rate. The difference between the two dealerships was night and day. Based on my experience, I strongly recommend Hunter Hyundai instead.
• RB

  Richard Bateman

  Aug 12, 2026
  1.0
  My 2023 Tucson was recently serviced. Several weeks later a notice flashed up on my display saying that the car was due for the next service in MINUS 1,500 miles! It would appear that the service department forgot to reset the device as they should have. I called them to ask for them to reset the display to show the correct time and/or distance to the next service point and I was told that I HAD to come into the store for that. It is inconvenient for me to drive from my home to the store and back, let alone the cost to me for gas etc. If I the location of my vehicle can be traced on the internet I have to believe that the service notices can also be changed remotely. I find the technical inability and the imperious manner in which I have been handled in this matter is a strong deterrent for me to consider where I buy my next car.

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